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Windows 7: Windows 7 BSOD casued by ntkrnlpa.exe and srv2.sys

07 Aug 2012   #1
gupgup

Windows 7 32bit
 
 
Windows 7 BSOD casued by ntkrnlpa.exe and srv2.sys

Hi, I have Windows 7 Professional installed and have been getting a lot of BSOD recently. I ran BlueScreenView and here is the result of the .dmp files. Any help in resolving this would be greatly appreciated, as I'm not very tech savvy. Thanks in advance! ================================================== Dump File : 080312-33696-01.dmp Crash Time : 8/3/2012 5:30:15 PM Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000007e Parameter 1 : 0xc0000005 Parameter 2 : 0x82e98039 Parameter 3 : 0xa002fb44 Parameter 4 : 0xa002f720 Caused By Driver : srv2.sys Caused By Address : srv2.sys+1b465 File Description : Smb 2.0 Server driver Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17608 (win7sp1_gdr.110428-1525) Processor : 32-bit Crash Address : ntkrnlpa.exe+92039 Stack Address 1 : ntkrnlpa.exe+8dc22 Stack Address 2 : srv2.sys+1b465 Stack Address 3 : srv2.sys+20229 Computer Name : Full Path : C:\Windows\Minidump\080312-33696-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7601 Dump File Size : 144,208 ================================================== ================================================== Dump File : 080112-34429-01.dmp Crash Time : 8/1/2012 12:55:26 PM Bug Check String : NO_MORE_IRP_STACK_LOCATIONS Bug Check Code : 0x00000035 Parameter 1 : 0x8621ae98 Parameter 2 : 0x00000000 Parameter 3 : 0x00000000 Parameter 4 : 0x00000000 Caused By Driver : srv2.sys Caused By Address : srv2.sys+1b3f6 File Description : Smb 2.0 Server driver Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17608 (win7sp1_gdr.110428-1525) Processor : 32-bit Crash Address : ntkrnlpa.exe+dee9c Stack Address 1 : ntkrnlpa.exe+3758a Stack Address 2 : srv2.sys+1b3f6 Stack Address 3 : srv2.sys+20270 Computer Name : Full Path : C:\Windows\Minidump\080112-34429-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7601 Dump File Size : 144,208 ================================================== ================================================== Dump File : 061212-30310-01.dmp Crash Time : 6/12/2012 1:02:11 PM Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000007e Parameter 1 : 0xc0000005 Parameter 2 : 0x82ca9039 Parameter 3 : 0x9f20bb44 Parameter 4 : 0x9f20b720 Caused By Driver : srv2.sys Caused By Address : srv2.sys+1b465 File Description : Smb 2.0 Server driver Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17608 (win7sp1_gdr.110428-1525) Processor : 32-bit Crash Address : ntkrnlpa.exe+92039 Stack Address 1 : ntkrnlpa.exe+8dc22 Stack Address 2 : srv2.sys+1b465 Stack Address 3 : srv2.sys+20229 Computer Name : Full Path : C:\Windows\Minidump\061212-30310-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7601 Dump File Size : 144,160 ==================================================


My System SpecsSystem Spec
.
08 Aug 2012   #2
gupgup

Windows 7 32bit
 
 

  • Just to update, I ran memtest86+ all night and my RAM modules seem to be in fine condition
  • I also ran sfc /scannow and chkdsk /r and both those results did not return any errors
  • I loaded the repair utilities from a Win 7 Recovery disk to repair boot errors, but it said that there were no errors
  • I also ran driver verifier, but i got a BSOD upon restart, before I could get into Windows. I restored the computer to an earlier time via the Win 7 recovery disk
  • Also, when I tried to load into Safe Mode, I could not. The system just hangs at classpnp.sys. I'm not sure if the two are related, but I thought I would post it on here anyways.
Here are the dump files, which I have uploaded to the Sky Drive. Any input would be greatly appreciated!


https://skydrive.live.com/redir?resi...MCIcs-IQPGSC2A
My System SpecsSystem Spec
08 Aug 2012   #3
HonorGamer

Windows 8.1 Pro x64
 
 

Hello,

Pleasse follow the http://www.sevenforums.com/crashes-d...tructions.html so we can get all the crash files we need to make sure we solve this.

-Justin
My System SpecsSystem Spec
.

08 Aug 2012   #4
gupgup

Windows 7 32bit
 
 

Hi Justin, I downloaded the SF Dialog Tool, but everytime I click on Minidump, it gives me an "exception error," and I'm unable to proceed. That's why I uploaded the minidump files to the Skydrive in my previous post.
My System SpecsSystem Spec
08 Aug 2012   #5
gupgup

Windows 7 32bit
 
 

I just read the instructions again, and I think I need to run the program as an Administrator. Will try that right now... my fault!
My System SpecsSystem Spec
08 Aug 2012   #6
HonorGamer

Windows 8.1 Pro x64
 
 

Well still get the other files, and just place the minidumps into that same folder that the SF tools makes.

-Justin
My System SpecsSystem Spec
08 Aug 2012   #7
gupgup

Windows 7 32bit
 
 

Hi Justin, I followed the instructions and here's the uploaded file with ALL the information.

Thanks for looking into this!
My System SpecsSystem Spec
08 Aug 2012   #8
HonorGamer

Windows 8.1 Pro x64
 
 

These are only the dump files. There should be more files. Did you click each button for each file?

For now I will take a look at these and post back. But try to get all the files as said in the tutorial.

-Justin
My System SpecsSystem Spec
08 Aug 2012   #9
gupgup

Windows 7 32bit
 
 

My bad, Justin. I think I sent the wrong file earlier. Here is the correct folder. Apologies for the confusion!
My System SpecsSystem Spec
08 Aug 2012   #10
HonorGamer

Windows 8.1 Pro x64
 
 

Code:
Probably caused by : SASKUTIL.SYS
That driver belongs to superANTISpyware. So for now please un-intall.

Code:
ccSetx86.sys unavailable  0 00:00:00 1969
This driver belongs to Symantec/ Norton, Norton lately has been known to cause problems. So please uninstall.

Do this for now, and then post back.

-Justin
My System SpecsSystem Spec
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 Windows 7 BSOD casued by ntkrnlpa.exe and srv2.sys




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