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Windows 7: BSOD watching YouTube video

07 Aug 2012   #1
Scott2145

Windows 7 Home Premium 64bit SP1
 
 
BSOD watching YouTube video

Hi

Today I got a BSOD randomly (as far as I could tell). I've had my comp for almost exactly a year, and this is the first I've gotten. Part of why I'm concerned is because the warranty is about to expire. Below is the window that popped up after restart, and attached is of course the file resulting from the SevenForums diagnostic as per the BSOD Posting Instructions.

Thanks!



Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000FF8
BCP2: 0000000000000007
BCP3: 0000000000000000
BCP4: FFFFF88004B17E08
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\080712-39655-01.dmp
C:\Users\Scott\AppData\Local\Temp\WER-73585-0.sysdata.xml


My System SpecsSystem Spec
.
07 Aug 2012   #2
kegobeer

Windows 7 Ultimate x64 SP1
 
 

Fill out your system specs. Click the link in my signature to do it.
My System SpecsSystem Spec
07 Aug 2012   #3
kegobeer

Windows 7 Ultimate x64 SP1
 
 

The system crashed while the WebcamDell2 process was running. Have you done anything to your computer recently? Have you done a complete virus/malware scan recently?
My System SpecsSystem Spec
.

07 Aug 2012   #4
Scott2145

Windows 7 Home Premium 64bit SP1
 
 

Ok, I filled out my system specs and I ran a scan, but AVG didn't find anything.

I haven't done anything unusual to my computer recently. About the most risky thing I've done lately is download a .pdf off of 4shared, which was indeed a pdf, and was the size you'd expect.

Thanks for your help.



Also, for what it's worth, I filled out my specs using the window you get from right clicking on Computer and going to properties for what that tells, and from googling my model number and finding one with the same specs that I knew already. Everything looked like what I remembered, but admittedly, there's a chance it isn't the most reliable of methods. If it helps for faster or more complete reference, this is the site I used for reference.
My System SpecsSystem Spec
07 Aug 2012   #5
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi Scott2145, welcome to 7F!

Please use these utilities to reveal what your system specs are.

In no particular order:

SIW | System Information for Windows by Gabriel Topala

Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer. Software license management, IT asset management, cyber security audits, and more.

Speccy - System Information - Free Download

Most members prefer speccy, but the choice is up to you. You will be surprised at what these utilities will tell you about your machine.

In the meantime I'll take a look at your reports.
My System SpecsSystem Spec
08 Aug 2012   #6
Scott2145

Windows 7 Home Premium 64bit SP1
 
 

Excellent. Thank you Anak. I ran Speccy and updated my system specs. Pretty cool. Just let me know if any other information could be helpful.

Again, thanks!
My System SpecsSystem Spec
08 Aug 2012   #7
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Your welcome, much better on the Specs!

kegobeer was right about the WebcamDell2.ex


Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 18, {fffffa8004f28080, fffffa800939b930, 1, 1}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+338fa )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

REFERENCE_BY_POINTER (18)
Arguments:
Arg1: fffffa8004f28080, Object type of the object whose reference count is being lowered
Arg2: fffffa800939b930, Object whose reference count is being lowered
Arg3: 0000000000000001, Reserved
Arg4: 0000000000000001, Reserved
    The reference count of an object is illegal for the current state of the object.
    Each time a driver uses a pointer to an object the driver calls a kernel routine
    to increment the reference count of the object. When the driver is done with the
    pointer the driver calls another kernel routine to decrement the reference count.
    Drivers must match calls to the increment and decrement routines. This bugcheck
    can occur because an object's reference count goes to zero while there are still
    open handles to the object, in which case the fourth parameter indicates the number
    of opened handles. It may also occur when the object’s reference count drops below zero
    whether or not there are open handles to the object, and in that case the fourth parameter
    contains the actual value of the pointer references count.

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x18

PROCESS_NAME:  WebcamDell2.ex

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002e64305 to fffff80002ec44c0

STACK_TEXT:  
fffff880`0af1c3e8 fffff800`02e64305 : 00000000`00000018 fffffa80`04f28080 fffffa80`0939b930 00000000`00000001 : nt!KeBugCheckEx
fffff880`0af1c3f0 fffff800`031bec99 : fffff880`0af1cc60 fffff880`0af1c6f0 00000000`00000002 fffff880`00000006 : nt! ?? ::FNODOBFM::`string'+0x338fa
fffff880`0af1c450 fffff800`031e65dd : fffffa80`0552bb01 fffffa80`0552bfb0 fffffa80`00000001 fffffa80`07e70100 : nt!ObpWaitForMultipleObjects+0x2d3
fffff880`0af1c920 fffff800`02ec3713 : 00000000`003ffd20 00000000`74cf2450 00000000`003ff170 fffff880`0af1cbe0 : nt!NtWaitForMultipleObjects32+0xec
fffff880`0af1cb70 00000000`74cf2dd9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`003ff0f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x74cf2dd9


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+338fa
fffff800`02e64305 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+338fa

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa2

FAILURE_BUCKET_ID:  X64_0x18_nt!_??_::FNODOBFM::_string_+338fa

BUCKET_ID:  X64_0x18_nt!_??_::FNODOBFM::_string_+338fa

Followup: MachineOwner
---------
Did you have the webcam running when you were watching Youtube (YT)?
My System SpecsSystem Spec
08 Aug 2012   #8
Scott2145

Windows 7 Home Premium 64bit SP1
 
 

Nope, I haven't run my webcam in months.
My System SpecsSystem Spec
08 Aug 2012   #9
DanRex

Windows 8 Pro 64-Bit
 
 

Have you been trying to upload to YouTube? YouTube searches webcams in the process and gives you the option to record with them. If you have clicked on "Yes" instead of "No", maybe just accidentally, it will start your webcam.
Another option is that your webcam is always running, as a background process or something similar.
My System SpecsSystem Spec
08 Aug 2012   #10
Scott2145

Windows 7 Home Premium 64bit SP1
 
 

I haven't tried to upload to YouTube, but I think it may be the case that my webcam is always running.

I went to the program Dell gives me for the webcam and don't really see a menu where I could change that. Could I do so another way?

Also, do I need to worry that my computer could be unstable when I'm using my webcam actively in the future?
My System SpecsSystem Spec
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 BSOD watching YouTube video




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