BSOD watching YouTube video

Scott2145 · Aug 7, 2012

Hi

Today I got a BSOD randomly (as far as I could tell). I've had my comp for almost exactly a year, and this is the first I've gotten. Part of why I'm concerned is because the warranty is about to expire. Below is the window that popped up after restart, and attached is of course the file resulting from the SevenForums diagnostic as per the BSOD Posting Instructions.

Thanks!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000FF8
BCP2: 0000000000000007
BCP3: 0000000000000000
BCP4: FFFFF88004B17E08
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\080712-39655-01.dmp
C:\Users\Scott\AppData\Local\Temp\WER-73585-0.sysdata.xml

kegobeer · Aug 7, 2012

Fill out your system specs. Click the link in my signature to do it.

kegobeer · Aug 7, 2012

The system crashed while the WebcamDell2 process was running. Have you done anything to your computer recently? Have you done a complete virus/malware scan recently?

Scott2145 · Aug 8, 2012

Ok, I filled out my system specs and I ran a scan, but AVG didn't find anything.

I haven't done anything unusual to my computer recently. About the most risky thing I've done lately is download a .pdf off of 4shared, which was indeed a pdf, and was the size you'd expect.

Thanks for your help.

Also, for what it's worth, I filled out my specs using the window you get from right clicking on Computer and going to properties for what that tells, and from googling my model number and finding one with the same specs that I knew already. Everything looked like what I remembered, but admittedly, there's a chance it isn't the most reliable of methods. If it helps for faster or more complete reference, this is the site I used for reference.

Anak · Aug 8, 2012

Hi Scott2145, welcome to 7F!

Please use these utilities to reveal what your system specs are.

In no particular order:

SIW | System Information for Windows by Gabriel Topala

Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer. Software license management, IT asset management, cyber security audits, and more.

Speccy - System Information - Free Download

Most members prefer speccy, but the choice is up to you. You will be surprised at what these utilities will tell you about your machine.

In the meantime I'll take a look at your reports.

Scott2145 · Aug 8, 2012

Excellent. Thank you Anak. I ran Speccy and updated my system specs. Pretty cool. Just let me know if any other information could be helpful.

Again, thanks!

Anak · Aug 8, 2012

Your welcome, much better on the Specs!

kegobeer was right about the WebcamDell2.ex

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 18, {fffffa8004f28080, fffffa800939b930, 1, 1}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+338fa )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

REFERENCE_BY_POINTER (18)
Arguments:
Arg1: fffffa8004f28080, Object type of the object whose reference count is being lowered
Arg2: fffffa800939b930, Object whose reference count is being lowered
Arg3: 0000000000000001, Reserved
Arg4: 0000000000000001, Reserved
    The reference count of an object is illegal for the current state of the object.
    Each time a driver uses a pointer to an object the driver calls a kernel routine
    to increment the reference count of the object. When the driver is done with the
    pointer the driver calls another kernel routine to decrement the reference count.
    Drivers must match calls to the increment and decrement routines. This bugcheck
    can occur because an object's reference count goes to zero while there are still
    open handles to the object, in which case the fourth parameter indicates the number
    of opened handles. It may also occur when the object’s reference count drops below zero
    whether or not there are open handles to the object, and in that case the fourth parameter
    contains the actual value of the pointer references count.

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x18

PROCESS_NAME:  WebcamDell2.ex

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002e64305 to fffff80002ec44c0

STACK_TEXT:  
fffff880`0af1c3e8 fffff800`02e64305 : 00000000`00000018 fffffa80`04f28080 fffffa80`0939b930 00000000`00000001 : nt!KeBugCheckEx
fffff880`0af1c3f0 fffff800`031bec99 : fffff880`0af1cc60 fffff880`0af1c6f0 00000000`00000002 fffff880`00000006 : nt! ?? ::FNODOBFM::`string'+0x338fa
fffff880`0af1c450 fffff800`031e65dd : fffffa80`0552bb01 fffffa80`0552bfb0 fffffa80`00000001 fffffa80`07e70100 : nt!ObpWaitForMultipleObjects+0x2d3
fffff880`0af1c920 fffff800`02ec3713 : 00000000`003ffd20 00000000`74cf2450 00000000`003ff170 fffff880`0af1cbe0 : nt!NtWaitForMultipleObjects32+0xec
fffff880`0af1cb70 00000000`74cf2dd9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`003ff0f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x74cf2dd9


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+338fa
fffff800`02e64305 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+338fa

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa2

FAILURE_BUCKET_ID:  X64_0x18_nt!_??_::FNODOBFM::_string_+338fa

BUCKET_ID:  X64_0x18_nt!_??_::FNODOBFM::_string_+338fa

Followup: MachineOwner
---------

Did you have the webcam running when you were watching Youtube (YT)?

Scott2145 · Aug 8, 2012

Nope, I haven't run my webcam in months.

DanRex · Aug 8, 2012

Have you been trying to upload to YouTube? YouTube searches webcams in the process and gives you the option to record with them. If you have clicked on "Yes" instead of "No", maybe just accidentally, it will start your webcam.
Another option is that your webcam is always running, as a background process or something similar.

Scott2145 · Aug 8, 2012

I haven't tried to upload to YouTube, but I think it may be the case that my webcam is always running.

I went to the program Dell gives me for the webcam and don't really see a menu where I could change that. Could I do so another way?

Also, do I need to worry that my computer could be unstable when I'm using my webcam actively in the future?

Anak · Aug 8, 2012

Okay,

What I'd like you to try is booting into Safe Mode with Networking, it'll look a little weird, but use that mode, and go to YT, and watch the video that caused your machine to crash.

If you can't remember which one it was just pick a high quality one, and see if you get a BSOD.

If you do not then you should reinstall your video card software/drivers.

Once done, restart in regular mode, try the YT video, and see if that takes care of it.

If you need help with that on the dell site or if you have the OEM disk let me know, and I'll try to walk you through.

I can stick around for a little while, but it is getting late for me.

Scott2145 · Aug 8, 2012

Alright, restarting in Safe Mode with Networking now...

Scott2145 · Aug 8, 2012

Strange. I went to play the YT video and first noticed that I didn't have sound. My computer's audio was turned off, and when I went to turn it on, it said it was looking for a solution to a problem, and eventually said it was unable to resolve it. I don't know whether that's something that Safe Mode does, but if not, weird.

Second, when I went to play the video, it only went about 3 seconds in then stopped. I wasn't sure whether I was watching it embedded into the website I watched it from or not, but when I tried to watch it from the site where it was embedded it went to 3 seconds, and when I tried to watch it in YT itself, it started playing an added and got 3-4 seconds in before stopped that.

Also, I wanted to add something that I hadn't thought of before, which is that before I got the BSOD previously, the YT video stopped at a point on two different videos. I refreshed the first and it did fine, and it may have been when (or else it was after) I refreshed the second that I got the BSOD. I assumed at the time that it was a matter of having content loaded or YT being glitchy or something, but it was a bit surprising because the bar at the bottom showed the whole video loaded, and it seemed a bit different from when YT videos have stopped part way through to finish loading in the past.

Anak · Aug 8, 2012

Scott2145 said:
I haven't tried to upload to YouTube, but I think it may be the case that my webcam is always running.

I went to the program Dell gives me for the webcam and don't really see a menu where I could change that. Could I do so another way?

Task Manager\Process Tab\ Look for Dell webcam manager exe file, selected it and press end process.

A more permanent solution is to go to Services, and look for Dell webcam, and set it to Manual or Disable.

Scott2145 said:
Also, do I need to worry that my computer could be unstable when I'm using my webcam actively in the future?

The former above will restart your cam when you restart your machine, the latter (manual) only when you click on the webcam to start it.
Disable means disabled, and you have to go back in to reset it to manual or auto, auto (delayed) to get it to run.

DanRex · Aug 8, 2012

I'm not sure; but watch this tutorial: http://www.youtube.com/watch?v=WjA2q9OyRhM

Anak · Aug 8, 2012

Scott2145 said:
Strange. I went to play the YT video and first noticed that I didn't have sound. My computer's audio was turned off, and when I went to turn it on, it said it was looking for a solution to a problem, and eventually said it was unable to resolve it. I don't know whether that's something that Safe Mode does, but if not, weird.

Second, when I went to play the video, it only went about 3 seconds in then stopped. I wasn't sure whether I was watching it embedded into the website I watched it from or not, but when I tried to watch it from the site where it was embedded it went to 3 seconds, and when I tried to watch it in YT itself, it started playing an added and got 3-4 seconds in before stopped that.

Also, I wanted to add something that I hadn't thought of before, which is that before I got the BSOD previously, the YT video stopped at a point on two different videos. I refreshed the first and it did fine, and it may have been when (or else it was after) I refreshed the second that I got the BSOD. I assumed at the time that it was a matter of having content loaded or YT being glitchy or something, but it was a bit surprising because the bar at the bottom showed the whole video loaded, and it seemed a bit different from when YT videos have stopped part way through to finish loading in the past.

With the minimal set of drivers its possible the sound was considered non-essential. There were no problems listed on your dxdiag sound report.

Have you ever checked your machine against whatever Dell has for a support or update manager to see if you can get any updated drivers?

Did your machine ever come with McAfee?

Scott2145 · Aug 8, 2012

I haven't checked for updates. From what I see of the Dell site at the moment, it doesn't look like it checks your computer, but I can download all of the drivers to make sure everything is updated.

I'm not certain, but I think my computer did initially come with McAfee. I bought it at Best Buy and was given a free subscription to Kaspersky for a time though, so I took McAfee off and used Kaspersky until it ran out, then got the free version of AVG which I've used since.

Anak · Aug 8, 2012

Its not listed here: https://www.dell.com/support/driver...mbs=Product+Type@,Laptops@,Inspiron&rquery=na

So you would have to start here: https://www.dell.com/support/drivers/us/en/19/ProductSelector/Select/ProductSelectorHome?rquery=na, for the update manager, and drill down. They don't make it easy.

Try running these to remove McAfee:
Here's the direct link: http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507
or the download itself if that link doesn't work: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Reboot immediately after running MCPR. If it will not finish, run it in safe mode.

Scott2145 · Aug 8, 2012

Alright, I ran the program to remove any vestiges of McAfee. Now I'm downloading all of the Dell updates listed for my system...

Scott2145 · Aug 8, 2012

When I go to download all of the updates together using the update manager, it downloads the update manager and then tells me to select updates (which I already did). So instead, I'm having to download and install them one at a time. It seems like this could take a bit, so if you need to get to bed, I completely understand.

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