|07 Aug 2012||#1|
| || |
Computer Shut Down. Windows 7 error?
I have a Dell XPS 15z which has had random black screen shut downs since the day I got it. Dell said (we narrowed it down) to most likely a Windows 7 issue. I don't have a warranty on this system even though it is new because it was a computer replacement and I'm not paying Dell another dime for anything including a warranty for this one.
Anyway I have attached my copied files and I hope somebody can get some insight on how to fix this system.
|My System Specs|
|07 Aug 2012||#4|
| || |
You have a ton of crap (literally, junk applications) loading at startup. I'm betting that's the cause of your BSODs.
Adobe Reader Speed Launcher REG_SZ "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe" Adobe ARM REG_SZ "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" Dell Webcam Central REG_SZ "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2 Dell DataSafe Online REG_SZ C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe mcui_exe REG_SZ "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey NeroLauncher REG_SZ C:\Program Files (x86)\Nero\SyncUP\NeroLauncher.exe 900 AdobeCS4ServiceManager REG_SZ "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin Adobe Acrobat Speed Launcher REG_SZ "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe" (Default) REG_SZ Acrobat Assistant 8.0 REG_SZ "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe" Adobe_ID0ENQBO REG_SZ C:\PROGRA~2\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE APSDaemon REG_SZ "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" AccuWeatherWidget REG_EXPAND_SZ "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup Aimersoft Helper Compact.exe REG_SZ C:\Program Files (x86)\Common Files\Aimersoft\Aimersoft Helper Compact\ASHelper.exe SunJavaUpdateSched REG_SZ "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" IAStorIcon REG_SZ C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe CDCtr REG_SZ "C:\Program Files (x86)\Dell\Dell KM713 Wireless Keyboard LED Indicator\CDCtr.exe" DELL_KM713OSD REG_SZ "C:\Program Files (x86)\Dell\Dell KM713 Wireless Keyboard LED Indicator\LaunchOSDSrv.exe" NUSB3MON REG_SZ "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe" QuickTime Task REG_SZ "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime iTunesHelper REG_SZ "C:\Program Files (x86)\iTunes\iTunesHelper.exe" MobileDocuments REG_SZ C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe Facebook Update REG_SZ "C:\Users\Sharon\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
You'll notice I added extra emphasis to the mcafee entry. I want you to completely uninstall McAfee. I'm guessing it's just a trial anyway if this was preloaded on your Dell. Once it is removed, download and install Microsoft Security Essentials.
Once all of that is done, you should uninstall as much of the Dell crapware as you can - the preloaded applications that are trials/bloatware/etc.
Do all of that and come back and let us know if that helps.
|My System Specs|
|Similar help and support threads for2: Computer Shut Down. Windows 7 error?|
|BSODs when computer is about to shut down. No visible error code.||BSOD Help and Support|
|New computer will not 'Shut down' - restarts instead with error msg.||BSOD Help and Support|
|Certain computer games shut down my computer||Gaming|
|Windows XP, DISK ERROR when computer shut off improper||Software|
|Windows 7 64 bit won't shut down on new computer||General Discussion|
|Blue Screen Error & windows shut down||BSOD Help and Support|
|computer shut down||Customization|
|Our Sites ||Site Links ||About Us ||Find Us |
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.
© Designer Media Ltd
All times are GMT -5. The time now is 08:29 PM.