Windows 7: Computer Shut Down. Windows 7 error?

dressage72 · 07 Aug 2012

I have a Dell XPS 15z which has had random black screen shut downs since the day I got it. Dell said (we narrowed it down) to most likely a Windows 7 issue. I don't have a warranty on this system even though it is new because it was a computer replacement and I'm not paying Dell another dime for anything including a warranty for this one.

Anyway I have attached my copied files and I hope somebody can get some insight on how to fix this system.

Thank you!
Sharon

kegobeer · 07 Aug 2012

What have you done in the way of troubleshooting?

dressage72 · 07 Aug 2012

I spent hours on the phone with a Dell rep and he had me doing all kinda of scans which all came out fine. Doesn't seem to shut down in safe mode with networking, but I'm not 100% sure. It shuts down ALL the time and it doesn't matter what I'm doing.

kegobeer · 07 Aug 2012

You have a ton of crap (literally, junk applications) loading at startup. I'm betting that's the cause of your BSODs.

Code:

 Adobe Reader Speed Launcher    REG_SZ    "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
    Adobe ARM    REG_SZ    "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    Dell Webcam Central    REG_SZ    "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
    Dell DataSafe Online    REG_SZ    C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe
    mcui_exe    REG_SZ    "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    NeroLauncher    REG_SZ    C:\Program Files (x86)\Nero\SyncUP\NeroLauncher.exe 900
    AdobeCS4ServiceManager    REG_SZ    "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
    Adobe Acrobat Speed Launcher    REG_SZ    "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
    (Default)    REG_SZ    
    Acrobat Assistant 8.0    REG_SZ    "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
    Adobe_ID0ENQBO    REG_SZ    C:\PROGRA~2\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE
    APSDaemon    REG_SZ    "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    AccuWeatherWidget    REG_EXPAND_SZ    "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup
    Aimersoft Helper Compact.exe    REG_SZ    C:\Program Files (x86)\Common Files\Aimersoft\Aimersoft Helper Compact\ASHelper.exe
    SunJavaUpdateSched    REG_SZ    "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    IAStorIcon    REG_SZ    C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
    CDCtr    REG_SZ    "C:\Program Files (x86)\Dell\Dell KM713 Wireless Keyboard LED Indicator\CDCtr.exe"
    DELL_KM713OSD    REG_SZ    "C:\Program Files (x86)\Dell\Dell KM713 Wireless Keyboard LED Indicator\LaunchOSDSrv.exe"
    NUSB3MON    REG_SZ    "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
    QuickTime Task    REG_SZ    "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    iTunesHelper    REG_SZ    "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

    MobileDocuments    REG_SZ    C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe
    Facebook Update    REG_SZ    "C:\Users\Sharon\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver

I want you to disable all of the red highlighted entries. Hit the windows key and type msconfig. Go to the Startup tab and you should see all of those entries I listed above. Remove the checkmarks for the above entries (except for the mcafee entry - see my notes below). After you do that, hit ok, then reboot the machine.

You'll notice I added extra emphasis to the mcafee entry. I want you to completely uninstall McAfee. I'm guessing it's just a trial anyway if this was preloaded on your Dell. Once it is removed, download and install Microsoft Security Essentials.

Once all of that is done, you should uninstall as much of the Dell crapware as you can - the preloaded applications that are trials/bloatware/etc.

Do all of that and come back and let us know if that helps.

dressage72 · 26 Aug 2012

I removed all of the above and it still shuts down completely with no warning.

Windows 7: Computer Shut Down. Windows 7 error?

Computer Shut Down. Windows 7 error? problems?