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Windows 7: Windows Explorer has stopped working error; damaged file ole.dll

07 Aug 2012   #1

Windows 7 Starter 32 bit
 
 
Windows Explorer has stopped working error; damaged file ole.dll

My mom has an HP Mini 210-1044NR laptop. It no longer boots up right. I've tried to get the desktop screen to load in normal mode and safe mode, yet I keep getting the same error message.

It says Windows Explorer has stopped working. Windows can check online for a solution to the problem the next time you go online.

If I click close the program, it gives her a black screen and nothing happens. I cannot get to the start menu, even. Ctrl + Alt + Del brings up task manager, but it doesn't really give me much to work with.

I did have the desktop loaded at one point, but then it all froze up and shut down.

The problem details are:

Problem Event Name: InPageError
Error Status Code: c0000010
Faulting Media Type: 00000003
OS Version: 6.1.7600.2.0.0.768.11
Locale ID: 1033

Is there any way to fix this? Maybe bring the desktop back up? Or even get to the start menu to run something and fix it? I am going crazy trying to figure out what to do. Please help!


My System SpecsSystem Spec
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07 Aug 2012   #2
Microsoft MVP

 

Work through these steps for Troubleshooting Windows 7 Failure to Boot
My System SpecsSystem Spec
07 Aug 2012   #3

Windows 7 Starter 32 bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Work through these steps for Troubleshooting Windows 7 Failure to Boot
My mom has no way to download and burn programs to a CD or flash stick. None of those options are helpful at all. There is nowhere to insert a CD on her laptop, either.
My System SpecsSystem Spec
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07 Aug 2012   #4
Microsoft MVP

 

The installer which can also be used for repairs can be written to a bootable flash stick as shown in Step 5 of tutorial.

The very first steps to disinfect the computer before it will repair shows how Windows Defender can also be written to a stick.

We are volunteers trying to help who provide you with a tutorial which has every single step that can be done to boot unbootable Windows 7 - priceless advice unavailable anywhere else - yet you insult us by saying it is not helpful!
My System SpecsSystem Spec
07 Aug 2012   #5

Windows 7 Pro. 64/SP-1
 
 

greg has as always given great advise. It has worked on thousands upon thousands of computers. It's your job to find a flash stick and a clean computer to use for the download and update. No body here can do that for you.
My System SpecsSystem Spec
07 Aug 2012   #6

Windows 7 Starter 32 bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
The installer which can also be used for repairs can be written to a flash stick as shown in Step 5 of tutorial.

The very first steps to disinfect the computer before it will repair says that Windows Defender can also be written to a stick.

We are volunteers trying to help you, who provide you with a tutorial which has every single step that can be done to boot unbootable Windows 7 - priceless advice unavailable anywhere else - yet you insult us by saying it is not helpful!

Take it to a shop. Or get someone who can read to read it to you.
I wasn't trying to be insulting. Just stating my mom has no flash sticks, nor will she buy one just to try and fix this thing. She's had it in the shop twice and even sent it to HP to have it repaired, yet it will not work. She did end up buying a new one, but she's mad that she spent $800 on this laptop just to have to continue to screw up on her. That's all. There really should be a way to fix it without needing to download stuff to a flash stick. Just saying. I've tried a factory restore, but it claims it needs a disk, yet there's nowhere to put one. It also will not let me do a system restore to a previous point in time. It's probably a hopeless piece of junk.
Thanks anyway.
My System SpecsSystem Spec
07 Aug 2012   #7
Microsoft MVP

 

Did you try accessing System Recovery Options from the F8 Advanced Boot Options menu. Some of the repairs can be done that way.

A 4 gb flash stick is $5 with free shipping from buy.com and can be used for all of these functions, or you can just skip to get a Clean Reinstall - Factory OEM Windows 7 which is a vastly superior install with many less problems absent the HP crapware.

Did you try Recovery this way: HP Factory Recovery?
My System SpecsSystem Spec
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 Windows Explorer has stopped working error; damaged file ole.dll




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