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Windows Explorer has stopped working error; damaged file ole.dll
My mom has an HP Mini 210-1044NR laptop. It no longer boots up right. I've tried to get the desktop screen to load in normal mode and safe mode, yet I keep getting the same error message.
It says Windows Explorer has stopped working. Windows can check online for a solution to the problem the next time you go online.
If I click close the program, it gives her a black screen and nothing happens. I cannot get to the start menu, even. Ctrl + Alt + Del brings up task manager, but it doesn't really give me much to work with.
I did have the desktop loaded at one point, but then it all froze up and shut down.
The problem details are:
Problem Event Name: InPageError
Error Status Code: c0000010
Faulting Media Type: 00000003
OS Version: 6.1.7600.2.0.0.768.11
Locale ID: 1033
Is there any way to fix this? Maybe bring the desktop back up? Or even get to the start menu to run something and fix it? I am going crazy trying to figure out what to do. Please help!