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Windows 7: BSOD after shutting down, internet also randomly crashing on home PC

09 Aug 2012   #1
spirosx

Windows Vista Home Premium 64-bit edition
 
 
BSOD after shutting down, internet also randomly crashing on home PC

Starting earlier today, my internet randomly stopped working on my main PC, though I could still connect and it would work fine on my laptop/phone/tablet/etc. I ran a full McAfee scan which found nothing, and after a couple restarts and unplugging my modem/router, it happened again now.

When I try to shut my PC down, it goes to the normal vista "Shutting down" screen, stays there for about 5 or so minutes, and then I get a BSOD.

Any help is much appreciated, thanks people.


My System SpecsSystem Spec
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09 Aug 2012   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Welcome
The cause given for your BSODs was a Microsoft Driver, this is rarely the cause. I would start with a driver verifier in an attempt to find the true cause. I think that the true cause is a driver, but not the one given in your report.

Driver Verifier
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because
Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Driver Verifier - Enable and Disable
My System SpecsSystem Spec
09 Aug 2012   #3
spirosx

Windows Vista Home Premium 64-bit edition
 
 

Thanks, I will do that.

I forgot to mention (it was 5am and I was trying to get a thread up before I slept, my apologies) that when I got the BSOD it said something like DRIVER_POWER_STATE_FAILURE, which leads me to believe it is some kind of driver.

And weirdly enough, I can shut down my computer with no issues normally, but when my internet crashes is when I BSOD and my computer seems to be slower than usual when it does crash and I can't get the internet to work again without restarting (which causes a BSOD). Could it be a network driver of some sort?

I will update when I have done the driver verifier. But I don't really understand how the driver verifier is supposed to find the cause here? Will it say when I BSOD?
My System SpecsSystem Spec
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09 Aug 2012   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

The verfier puts stress on all the drivers. Weak or corrupt drivers will cause you to BSOD. When the test is done send us the BSOD reports.
My System SpecsSystem Spec
09 Aug 2012   #5
spirosx

Windows Vista Home Premium 64-bit edition
 
 

Right, so run the SF diagnostic tool when I BSOD again?
My System SpecsSystem Spec
09 Aug 2012   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

When you run the verifier for about 36 hours, send us all the reports, again. Hopefully we will get the name of the bad driver (s).
My System SpecsSystem Spec
09 Aug 2012   #7
spirosx

Windows Vista Home Premium 64-bit edition
 
 

Got a BSOD, tried to run the tool again after restarting but I BSOD before finishing
My System SpecsSystem Spec
09 Aug 2012   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Doubt that we have enough, but send what you have.
My System SpecsSystem Spec
09 Aug 2012   #9
spirosx

Windows Vista Home Premium 64-bit edition
 
 

I appreciate the timely responses so far.

This is what I have.
My System SpecsSystem Spec
09 Aug 2012   #10
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

With my fingers crossed, I hoped that we nailed it. The BSOD was caused by the Verifier. It named a well known BSOD cause SPTD. That is the driver for your virtulization software. Uninstall. After its uninstalled, go to search by the start button and type, cmd. In cmd type driververifier and make sure that SPTD is gone.
My System SpecsSystem Spec
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