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Windows 7: BSOD 19 times since May 2012


10 Aug 2012   #1

MS Windows 7 Ultimate 64-bit SP1
 
 
BSOD 19 times since May 2012

Believe it or not, I only saw the most recent one.

Recently, over at TGB, I was getting some help for a PlayReady issue related to my Ceton Infini4 pcie. It was discovered that the IP adresses were not setup correctly. I correctled that and was watching a channel and "poof" BSOD.

I contacted Ceton Support, and they requested the dump files. Their report back to me was:

Thanks for the package of memory dumps. I went through each of them and it showed there is a very serious issue with your computer. It's very difficult to determine the cause and you may need to seek Microsoft support and have one of their Kernel Debuggers review all the dumps. We know that our InfiniTV drivers are not causing any issues but we see lots of memory corruption. This memory corruption can come from two places one is third party applications and their drivers corrupting memory. The second and more probably cause is you may have one or more bad ram sticks. If you are overclocking the CPU\RAM you may want to unclock it.

I ran Memtest 4.20 from bootable USB (1pass) no errors. Found out later that I should run it for 6 or 7 passes. Will do that tonight.

It is possible that I might have some CPU\RAM clocking issues. I was running 1 pair of Corsair XMS2. I added a 2nd pair and the computer wouldn't boot. The Corsair website told me to lower the speed and increase the Northbridge Voltage, I bumped the CPU from 1.35 to 1.40 at the same time. I ran Prime95 v2511 overnight with no errors and thought I was good to go. Until yesterday when I found out I had 19 dump files.

Not sure what to do next and am asking for your help. Thinking about changing my handle to 19crashes or crashalot.

crash2009

My System SpecsSystem Spec
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10 Aug 2012   #2

 

I'm no expert on this stuff but some of the recent dumps are blaming AVG and L1E62x64.sys (Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller (NDIS6.20))

Driver Reference Table - L1E62x64.sys

I'd look for an updated driver for the Atheros controller and replace AVG with MSE and see if that sorts the issue.
My System SpecsSystem Spec
10 Aug 2012   #3

MS Windows 7 Ultimate 64-bit SP1
 
 

I'd hate to lose AVG, it has been a good friend over the years. However if push comes to shove.........Atheros on the other hand, I am just looking for an excuse to replace that one.

Where can I read more on the subject of these two not co-operating with each other?
My System SpecsSystem Spec
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11 Aug 2012   #4

MS Windows 7 Ultimate 64-bit SP1
 
 
Ram or Controller?

I downloaded a copy of BlueScreenViewer. I have sent the jpg to a couple friends. Their opinion is that I have a memory problem. Either the RAM (sticks) or the memory controller on the CPU (AMD 6000+)

How do I eliminate one or the other?

What is your opinion of what the proplem is?
My System SpecsSystem Spec
12 Aug 2012   #5

MS Windows 7 Ultimate 64-bit SP1
 
 
Troubleshooting Steps

Troubleshooting Steps for Windows 7

First up was to toss my old friend AVG. Then install Malawarebytes and Microsoft Security Essentials. Malawarebytes found a few things (10) in the storage drive. Nothing important so I allowed removal.
My System SpecsSystem Spec
12 Aug 2012   #6

MS Windows 7 Ultimate 64-bit SP1
 
 
Step 3, Establish a Clean Boot

Everything was unchecked except for Antivirus. Wasn't quite sure with the services section so I left a few things turned on.
My System SpecsSystem Spec
12 Aug 2012   #7

MS Windows 7 Ultimate 64-bit SP1
 
 
Step 4, Study the event Viewer

I had a quick peek in there. Plan to go back later.
My System SpecsSystem Spec
12 Aug 2012   #8

MS Windows 7 Ultimate 64-bit SP1
 
 
Step 5, Performance Log, Reliability Monitor

Performance log looks ok to me. Reliability Monitor shows a steady decline since the end of July. I think that's right about the time I started playing around with PRTG and SNMP.
My System SpecsSystem Spec
12 Aug 2012   #9

MS Windows 7 Ultimate 64-bit SP1
 
 
Step 6, and Step 7

Step 6 refused to work today, will try again later.
Step 7, I think I'll have to spend a half a day in there.
My System SpecsSystem Spec
12 Aug 2012   #10

MS Windows 7 Ultimate 64-bit SP1
 
 
Step 8, Memtest

I ran Memtest 4.2 from USB. The test ran from 9pm last night until 6pm today. 18 hours and 8 passes. No errors were reported.
My System SpecsSystem Spec
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 BSOD 19 times since May 2012




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