BSOD for the 2nd time after many frozen screens


  1. Enlite
    Posts : 5
    windows 7 home premium 64 bit
       New #1

    BSOD for the 2nd time after many frozen screens


    I'm not terribly familiar with troubleshooting for computers. I've used them for years but haven't had any real issues until this new laptop.

    I got a BSOD for the 2nd time stating Driver power state failure. I tried updating windows since I thought that was the problem but apparently not.

    The BSOD said to check for any improper new installations (that could be anything really since this computer is relatively new) And also to disable bios memery options such as caching and shadowing (huh?)

    It could be related to the antivirus avast but I don't know since it could be anything

    So I'm a little stuck...any help would be appreciated
      My Computer
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  3. Enlite
    Posts : 5
    windows 7 home premium 64 bit
    Thread Starter
       New #2

    I also have this if it helps

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA800B698440
    BCP3: FFFFF80000BA2748
    BCP4: FFFFFA80079513D0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\080412-15272-01.dmp
    C:\Users\Laptop User\AppData\Local\Temp\WER-54771-0.sysdata.xml

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  4. HonorGamer
    Posts : 1,436
    Windows 8.1 Pro x64
       New #3

    Hello, Welcome to SF!

    Analysis:

    Code:
    Start Menu\Programs	Public:Start Menu\Programs	Public
Start Menu\Programs\avast! Internet Security	Public:Start Menu\Programs\avast! Internet Security	Public
Start Menu\Programs\McAfee Security Scan Plus	Public:Start Menu\Programs\McAfee Security Scan Plus	Public
    It seems you have 2 Anti-viruses installed. Although Avast is good, for troubleshooting please uninstall both and install Microsoft Security Essentials - Free Antivirus for Windows

    Code:
    Probably caused by : usbhub.sys

DRIVER_POWER_STATE_FAILURE (9f)
    Showing that is having troubles powering usb device. What USB devices do you have attached? Follow this tutorial USB Selective Suspend - Turn On or Off and disable them.

    After post back results.

    -Justin
      My Computer
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  6. Enlite
    Posts : 5
    windows 7 home premium 64 bit
    Thread Starter
       New #4

    Its only been a day but so far so good. I deleted an anti-virus and disabled the usb selective suspend. I do use my usb posts quite a bit so i hope that won't be a problem in time. Thanks
      My Computer
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  7. HonorGamer
    Posts : 1,436
    Windows 8.1 Pro x64
       New #5

    Wait over night to see if you get a BSOD. Then enable the ports. Then see if you get a BSOD. If so then we know it the ports.

    -Justin
      My Computer
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  8. Enlite
    Posts : 5
    windows 7 home premium 64 bit
    Thread Starter
       New #6

    So far no BSOD but I did have a couple of frozen screens. But I'll try your suggestion
      My Computer
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