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Windows 7: Blue screen daily

28 Aug 2012   #11
blackwillie

Windows 7 Ultimate x64
 
 

Hi guys...
the problem continues to occur...
=(
were several days that it appeared, but a few minutes ago appeared the blue screen...

suggestions?


My System SpecsSystem Spec
.
28 Aug 2012   #12
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

What's your results of post #10?
My System SpecsSystem Spec
28 Aug 2012   #13
blackwillie

Windows 7 Ultimate x64
 
 

everything set to "auto"...RAM, CPU ecc...all auto...

other program I can run to check system?
My System SpecsSystem Spec
.

02 Sep 2012   #14
blackwillie

Windows 7 Ultimate x64
 
 

new bump...
please...help me...
My System SpecsSystem Spec
03 Sep 2012   #15
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Enable verifier.

Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature) - and create a System Repair Disc (Win7) if you don't have a full installation DVD.
You can do this by going to Start...All Programs...Maintenance...Create a System Repair Disc (don't forget to test the disc to make sure it works).

For Vista, you can download the repair discs from different websites. If unable to locate them, shoot me a PM and I'll point you to them.
For Win8, BSOD's are different - and we'll have to adjust how we do this with them.

Also, to ensure that you can recover, here's another couple of additional steps:
- Get to the Safe Mode menu (rapidly tap F8 just before the Windows splash screen comes up). Scroll down to and select "Disable automatic restart on System Failure"
- Get the RED information from this picture (in particular we will need the name of the file that the error occurred in):
Picture of a BSOD

Then, here's the procedure to run Driver Verifier:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "IRP Logging", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next" ("Special Pool" may be able to be used depending on amount of RAM and errors being seen. In situations with small amounts of RAM, DO NOT select it),
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and locate the memory dump file. If present, turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page. Then, zip up the memory dump file(s) and upload them with your next post. If no dump files were generated, post back for further suggestions.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys to stop Driver Verifier from loading (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
Best Regards,
Frederik.
My System SpecsSystem Spec
03 Sep 2012   #16
blackwillie

Windows 7 Ultimate x64
 
 

Hello Frederik,
I launched the procedure as you suggested and the computer crashed immediately after restart.
appeared Blue Screen but without the information I was hoping to find (I am attaching the photo)...
The computer kept crashing all the time and I had to run Windows in Safe Mode to turn off the Verifier
when I turn off the Verifier everything is back to normal
I am attaching the classic sevenforum.rar with the hope of being able to locate the driver that creates the problem.
Thank you so much for helping me and for your patience that you're taking to help me!!! =)
My System SpecsSystem Spec
04 Sep 2012   #17
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Perfect. So perfect that the verifier told us some interesting drivers.

Verifier caught up

Code:
GEARAspiWDM.sys
CD-ROM Class Filter Driver by Gear Software Also comes with iTunes (as of Aug 2012 the latest version available was dated 2009). Consider reinstalling/uninstalling.

Code:
dtsoftbus01.sys
Daemon Tools is installed. It's a known BSOD causer on some systems, therefore it's a recommendation to uninstall it. Instead you could use MagicISO as a replacement. To get fully rid of the Daemon Tools roots and drivers, use this tool.

Sptd.sys remover


I'm very happy that this might be 3rd party driver related.

Code:
7: kd> !verifier

Verify Level 9bb ... enabled options are:
    Special pool
    Special irql
    All pool allocations checked on unload
    Io subsystem checking enabled
    Deadlock detection enabled
    DMA checking enabled
    Security checks enabled
    Miscellaneous checks enabled

Summary of All Verifier Statistics

RaiseIrqls                             0x0
AcquireSpinLocks                       0x2845
Synch Executions                       0x4
Trims                                  0x19c0

Pool Allocations Attempted             0xb29f
Pool Allocations Succeeded             0xb29f
Pool Allocations Succeeded SpecialPool 0xb29f
Pool Allocations With NO TAG           0x15
Pool Allocations Failed                0x0
Resource Allocations Failed Deliberately   0x0

Current paged pool allocations         0x271 for 0002432C bytes
Peak paged pool allocations            0x273 for 0006E6FC bytes
Current nonpaged pool allocations      0xa11 for 027B7B7C bytes
Peak nonpaged pool allocations         0xaa9 for 027B7B7C bytes

GetPointerFromAddress: unable to read from fffff80003500100


Good job,
Frederik.
My System SpecsSystem Spec
04 Sep 2012   #18
blackwillie

Windows 7 Ultimate x64
 
 

Ciao Frederik (ciao= Hello in italian)!!!!
=)
As you suggested, I uninstalled Daemon Tools, I tried to use the program you suggested (SPTD setup V1.81) tells me that "No SPTD version was detected"...
I just uninstall Deamon Tools with the setup program...
iTunes is a problem: I have an iPhone and so I need the program to update the phone...
I hope that is not the problem! =)

I hope that now the problem is not present more ... the limit will return to bother you!!!!

Thank you so much for helping me!!!
=)
see you next time!!!
My System SpecsSystem Spec
04 Sep 2012   #19
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Just leave Verifier enabled and upload more incoming dumps. I highly doubt that it's fixed, but everything is possible though. No problem about the SPTD, nevertheless t'was dtsoftbus01.sys showing.

arrivederci e nessun problema.

- fred.
My System SpecsSystem Spec
05 Sep 2012   #20
blackwillie

Windows 7 Ultimate x64
 
 

hi Fred...
new blue screen...
=(
i post che file...
suggest? Format?
=(
My System SpecsSystem Spec
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