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Windows 7: BSOD randon crashes.

07 Sep 2012   #21
mcco

Windows 7 64 bit
 
 

Hi Again

Another crash today. Pc was running for around 8 hours and I got the following crash dump.


Microsoft (R) Windows Debugger Version 6.2.9200.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Michael\Desktop\SF_07-09-2012\090712-23758-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`0ec51000 PsLoadedModuleList = 0xfffff800`0ee95670
Debug session time: Fri Sep 7 18:50:31.341 2012 (UTC + 1:00)
System Uptime: 0 days 7:59:33.294
Loading Kernel Symbols
...............................................................
................................................................
.........................................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa80092a2028, be200000, 5110a}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : GenuineIntel

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80092a2028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: f

STACK_TEXT:
fffff880`033bca58 fffff800`0ec1aa3b : 00000000`00000124 00000000`00000000 fffffa80`092a2028 00000000`be200000 : nt!KeBugCheckEx
fffff880`033bca60 fffff800`0edddb03 : 00000000`00000001 fffffa80`08fb0ea0 00000000`00000000 fffffa80`08fb0ef0 : hal!HalBugCheckSystem+0x1e3
fffff880`033bcaa0 fffff800`0ec1a700 : 00000000`00000728 fffffa80`08fb0ea0 fffff880`033bce30 fffff880`033bce00 : nt!WheaReportHwError+0x263
fffff880`033bcb00 fffff800`0ec1a052 : fffffa80`08fb0ea0 fffff880`033bce30 fffffa80`08fb0ea0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`033bcc50 fffff800`0ec19f0d : 00000000`00000004 00000000`00000001 fffff880`033bceb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`033bcc90 fffff800`0ec0de88 : fffff880`033b4180 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`033bccc0 fffff800`0ecceaac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`033bccf0 fffff800`0ecce913 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`033bce30 fffff800`0ecdb730 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`033dca80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeUpdateRunTime+0x50


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

Followup: MachineOwner
---------

I have attached the info requested in a zip file

The headset was not plugged in and the device was uninstalled in the device manager.

Thanks again

Michael


My System SpecsSystem Spec
.
07 Sep 2012   #22
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Hello again my friend, no problem we'll get it sorted.

Code:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Usual causes: Hardware, Incompatibility, May be driver corruption

1) It's only a few bits of voltages we're talking about, but make sure that your cables are tight, the BIOS settings are default and most important -- nothing is overclocked. Small bits of voltages of the difference is not too serious when dealing with the CPU; but it might be a causer - especially when the Processor is rapidly blamed in the 'Probably Caused By'-line.

2) Ensure that the case is cool inside, check your temperatures in BIOS or use Speccy for instance. Try to open your case ( Ensure warranty rules and regulations), and get a fan to blow directly into the hardware.

3) Update every driver that interacts with the hardware. (Raid, Controllers, Graphics Card driver)

4) Nevertheless it's important to keep Windows updated because 0x124 might not point to hardware.

5) Report if these bugchecks appears at times, they're the most common one within Hardware issues and overclocking.
0x77 – KERNEL_STACK_INPAGE_ERROR
0x7A - KERNEL_DATA_INPAGE_ERROR
0x101 - CLOCK_WATCHDOG_TIMEOUT
* Are you using the stock cooler?
Best Regards,
Frederik.
My System SpecsSystem Spec
07 Sep 2012   #23
mcco

Windows 7 64 bit
 
 

Hi Frederik

I have changed the settings in my Bois to Default I'll see if this helps. I have been running with the side of the case open as I haven't got round to putting it back on after testing the ram! Lazy I know.

My pc was bought as an overclocked packaged - Krypton Z68 600i Intel Core i5 2500K 3.30GHZ @ 4.60GHZ.

Cooling is a stock fan which came with the pc

I will will you know how I get on.

Thanks as always

Michael
My System SpecsSystem Spec
.

08 Sep 2012   #24
mcco

Windows 7 64 bit
 
 

Hi Frederiek

I checked my cooling system and it appears I might have installed in incorrectly

I placed it horizontally instead of vertically. My fan faced down towards the graphics card, it now is parallel to the case fan so air can flow freely out the back of the PC. Its hard to explain, see the attached diagram

I ran Intel burn and it said the system was stable. My normal running temps are 41-45C and when running FSX 70-75C. I have checked for my motherboard and these temps are well inside the limits.

Fingers crossed the problem was heat. I will keep you updated

Thanks again for your help

Michael
My System SpecsSystem Spec
08 Sep 2012   #25
mcco

Windows 7 64 bit
 
 

Well, it didn't make a difference, I experienced another crash



Microsoft (R) Windows Debugger Version 6.2.9200.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Michael\Desktop\SF_08-09-2012\090812-23431-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`0ec0c000 PsLoadedModuleList = 0xfffff800`0ee50670
Debug session time: Sat Sep 8 16:31:00.824 2012 (UTC + 1:00)
System Uptime: 0 days 4:47:10.026
Loading Kernel Symbols
...............................................................
................................................................
.........................................................
Loading User Symbols
Loading unloaded module list
............
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800928a028, be200000, 5110a}

*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : GenuineIntel

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800928a028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: f

STACK_TEXT:
fffff880`0314aa58 fffff800`0f206a3b : 00000000`00000124 00000000`00000000 fffffa80`0928a028 00000000`be200000 : nt!KeBugCheckEx
fffff880`0314aa60 fffff800`0ed98b03 : 00000000`00000001 fffffa80`0906fea0 00000000`00000000 fffffa80`0906fef0 : hal!HalBugCheckSystem+0x1e3
fffff880`0314aaa0 fffff800`0f206700 : 00000000`00000728 fffffa80`0906fea0 fffff880`0314ae30 fffff880`0314ae00 : nt!WheaReportHwError+0x263
fffff880`0314ab00 fffff800`0f206052 : fffffa80`0906fea0 fffff880`0314ae30 fffffa80`0906fea0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`0314ac50 fffff800`0f205f0d : 00000000`00000004 00000000`00000001 fffff880`0314aeb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`0314ac90 fffff800`0f1f9e88 : 00000000`00000000 fffff880`03142180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`0314acc0 fffff800`0ec89aac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`0314acf0 fffff800`0ec89913 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`0314ae30 fffff880`079dcc61 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`0316ab58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm+0x2c61


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

Followup: MachineOwner
---------
My System SpecsSystem Spec
08 Sep 2012   #26
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

My pc was bought as an overclocked packaged - Krypton Z68 600i Intel Core i5 2500K 3.30GHZ @ 4.60GHZ.

¨¨¨¨¨¨¨¨¨¨

This. This is the cause of your crash as far as I'm concerned. Your crash dumps are pointing over and over to your CPU, which is definitely overheated. Are you able to make it run on normal settings in any way? Maybe call the guys where you've bought your computer.

Best Regards,
Frederik.
My System SpecsSystem Spec
08 Sep 2012   #27
mcco

Windows 7 64 bit
 
 

Hi Frederik

Thanks for your help with this, I will contact overclockers.co.uk, the guys I got the pc off and see if they can suggest something.

Michael
My System SpecsSystem Spec
08 Sep 2012   #28
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Excellent, they probably have more expertise within it. Also feel free to write a short thread in our Overclocking and Case Mods forum. By that, you'll secure a faster solution.
My System SpecsSystem Spec
10 Sep 2012   #29
mcco

Windows 7 64 bit
 
 

Hi Frederik

I posted on the overclockers customer support forum, no response yet (i did post on the weekend). I have tested my pc out and after running prime 95 at 4.6 & 4.5GHZ the pc crashed to the BSOD after 3-5 minutes with core temps of 90+. After checking the dump files it pointed to the cpu again.

I have turned the pc down to 4.4GHZ, ran prime 95 for an hour resulting in temps of 70-80. The pc seems stable.

Hopefully this will sort out my BSOD!

Kind Regards

Michael
My System SpecsSystem Spec
10 Sep 2012   #30
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Great news Michael, let's see how it turns out.

Best Regards,
Frederik.
My System SpecsSystem Spec
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