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Windows 7: BSOD: Video Hardware Error

11 Aug 2012   #1
Yefo

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD: Video Hardware Error

Just experienced a BSOD today while playing Sniper Elite V2 (also have experienced BSODs in the past not playing this particular game). This is the information in the reliability monitor:

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Extra information about the problem
BCCode: 117
BCP1: FFFFFA800855B290
BCP2: FFFFF8800F1C24D4
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Bucket ID: X64_0x117_Tdr:2_IMAGE_nvlddmkm.sys
Server information: 4ec170bd-9c8a-4deb-9535-63e93e2e542f

I have also attached my Seven Forums zip.

I have been having problems like this for quite a while now. Earlier this week, I updated my BIOS, my motherboard chipset, and my video card driver, but apparently that did not fix the problem

Anybody have any ideas? Thanks!


My System SpecsSystem Spec
.
12 Aug 2012   #2
Yefo

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay, I tried to do some investigating on my own but came up empty. I tried following the BSOD Debugging Tutorial on this site (BSOD Analysis - Getting Started). What I came up with is below. However, I definitely don't see a "Probably caused by" line. Also, I noticed at the top it says AMD64. Did I accidentally download the wrong debugger...?

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\081212-13681-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*g:\windbg*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`03811000 PsLoadedModuleList = 0xfffff800`03a56670
Debug session time: Sun Aug 12 00:19:42.881 2012 (UTC - 4:00)
System Uptime: 0 days 13:02:31.222
Loading Kernel Symbols
...............................................................
................................................................
................................
Loading User Symbols
Loading unloaded module list
......
The call to LoadLibrary(ext) failed, Win32 error 0n2
    "The system cannot find the file specified."
Please check your debugger configuration and/or network access.
The call to LoadLibrary(exts) failed, Win32 error 0n2
    "The system cannot find the file specified."
Please check your debugger configuration and/or network access.
The call to LoadLibrary(kext) failed, Win32 error 0n2
    "The system cannot find the file specified."
Please check your debugger configuration and/or network access.
The call to LoadLibrary(kdexts) failed, Win32 error 0n2
    "The system cannot find the file specified."
Please check your debugger configuration and/or network access.
The call to LoadLibrary(ext) failed, Win32 error 0n2
    "The system cannot find the file specified."
Please check your debugger configuration and/or network access.
The call to LoadLibrary(exts) failed, Win32 error 0n2
    "The system cannot find the file specified."
Please check your debugger configuration and/or network access.
The call to LoadLibrary(kext) failed, Win32 error 0n2
    "The system cannot find the file specified."
Please check your debugger configuration and/or network access.
The call to LoadLibrary(kdexts) failed, Win32 error 0n2
    "The system cannot find the file specified."
Please check your debugger configuration and/or network access.
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Bugcheck code 00000116
Arguments fffffa80`0855b290 fffff880`0fd671a4 ffffffff`c000009a 00000000`00000004

RetAddr           : Args to Child                                                           : Call Site
fffff880`04934000 : 00000000`00000116 fffffa80`0855b290 fffff880`0fd671a4 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`04907867 : fffff880`0fd671a4 fffffa80`071c7000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`04933e0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`0855b290 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`04837ec1 : fffffa80`089a9850 00000000`00000080 00000000`00000000 fffffa80`070da410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff800`03b28fee : 00000000`027bd56e fffffa80`0718d4d0 fffffa80`051ea040 fffffa80`0718d4d0 : dxgmms1!VidSchiWorkerThread+0x101
fffff800`0387f5e6 : fffff880`03331180 fffffa80`0718d4d0 fffff880`0333c1c0 fffff880`0126bcb0 : nt!PspSystemThreadStartup+0x5a
00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
My System SpecsSystem Spec
13 Aug 2012   #3
centaur78

Windows 7 ultimate x64
 
 

Based on the dump i can see you have

Code:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
In which case it could be hardware or software.....

You could do a stress test for your graphic card to see if the temps are really going high

Please follow this post.... and try doing the solution mentioned in post #1 and #2 and report back here
My System SpecsSystem Spec
.

13 Aug 2012   #4
Yefo

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by centaur78 View Post
Based on the dump i can see you have

Code:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
In which case it could be hardware or software.....

You could do a stress test for your graphic card to see if the temps are really going high

Please follow this post.... and try doing the solution mentioned in post #1 and #2 and report back here
Will do. I'll try this later tonight and report. Thanks for your continued help.
My System SpecsSystem Spec
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