BSOD: Video Hardware Error


  1. Posts : 30
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD: Video Hardware Error


    Just experienced a BSOD today while playing Sniper Elite V2 (also have experienced BSODs in the past not playing this particular game). This is the information in the reliability monitor:

    Description
    A problem with your video hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Extra information about the problem
    BCCode: 117
    BCP1: FFFFFA800855B290
    BCP2: FFFFF8800F1C24D4
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1
    Bucket ID: X64_0x117_Tdr:2_IMAGE_nvlddmkm.sys
    Server information: 4ec170bd-9c8a-4deb-9535-63e93e2e542f

    I have also attached my Seven Forums zip.

    I have been having problems like this for quite a while now. Earlier this week, I updated my BIOS, my motherboard chipset, and my video card driver, but apparently that did not fix the problem

    Anybody have any ideas? Thanks!
      My Computer


  2. Posts : 30
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #2

    Okay, I tried to do some investigating on my own but came up empty. I tried following the BSOD Debugging Tutorial on this site (BSOD Analysis - Getting Started). What I came up with is below. However, I definitely don't see a "Probably caused by" line. Also, I noticed at the top it says AMD64. Did I accidentally download the wrong debugger...?

    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Windows\Minidump\081212-13681-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*g:\windbg*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (12 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Machine Name:
    Kernel base = 0xfffff800`03811000 PsLoadedModuleList = 0xfffff800`03a56670
    Debug session time: Sun Aug 12 00:19:42.881 2012 (UTC - 4:00)
    System Uptime: 0 days 13:02:31.222
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................
    Loading User Symbols
    Loading unloaded module list
    ......
    The call to LoadLibrary(ext) failed, Win32 error 0n2
        "The system cannot find the file specified."
    Please check your debugger configuration and/or network access.
    The call to LoadLibrary(exts) failed, Win32 error 0n2
        "The system cannot find the file specified."
    Please check your debugger configuration and/or network access.
    The call to LoadLibrary(kext) failed, Win32 error 0n2
        "The system cannot find the file specified."
    Please check your debugger configuration and/or network access.
    The call to LoadLibrary(kdexts) failed, Win32 error 0n2
        "The system cannot find the file specified."
    Please check your debugger configuration and/or network access.
    The call to LoadLibrary(ext) failed, Win32 error 0n2
        "The system cannot find the file specified."
    Please check your debugger configuration and/or network access.
    The call to LoadLibrary(exts) failed, Win32 error 0n2
        "The system cannot find the file specified."
    Please check your debugger configuration and/or network access.
    The call to LoadLibrary(kext) failed, Win32 error 0n2
        "The system cannot find the file specified."
    Please check your debugger configuration and/or network access.
    The call to LoadLibrary(kdexts) failed, Win32 error 0n2
        "The system cannot find the file specified."
    Please check your debugger configuration and/or network access.
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Bugcheck code 00000116
    Arguments fffffa80`0855b290 fffff880`0fd671a4 ffffffff`c000009a 00000000`00000004
    
    RetAddr           : Args to Child                                                           : Call Site
    fffff880`04934000 : 00000000`00000116 fffffa80`0855b290 fffff880`0fd671a4 ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`04907867 : fffff880`0fd671a4 fffffa80`071c7000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`04933e0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`0855b290 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`04837ec1 : fffffa80`089a9850 00000000`00000080 00000000`00000000 fffffa80`070da410 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff800`03b28fee : 00000000`027bd56e fffffa80`0718d4d0 fffffa80`051ea040 fffffa80`0718d4d0 : dxgmms1!VidSchiWorkerThread+0x101
    fffff800`0387f5e6 : fffff880`03331180 fffffa80`0718d4d0 fffff880`0333c1c0 fffff880`0126bcb0 : nt!PspSystemThreadStartup+0x5a
    00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
      My Computer


  3. Posts : 1,454
    Windows 7 ultimate x64
       #3

    Based on the dump i can see you have

    Code:
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    In which case it could be hardware or software.....

    You could do a stress test for your graphic card to see if the temps are really going high

    Please follow this post.... and try doing the solution mentioned in post #1 and #2 and report back here
      My Computer


  4. Posts : 30
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #4

    centaur78 said:
    Based on the dump i can see you have

    Code:
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    In which case it could be hardware or software.....

    You could do a stress test for your graphic card to see if the temps are really going high

    Please follow this post.... and try doing the solution mentioned in post #1 and #2 and report back here
    Will do. I'll try this later tonight and report. Thanks for your continued help.
      My Computer


 

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