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Windows 7: Different BSoDs, mostly caused by ntoskrnl.exe

24 Aug 2012   #41
thead1247

MS Windows 7 Home Premium 64bit SP1 (Bulid 7601)
 
 

OK heres the WDOlogs.zip file. Inside there is a .txt file called wdofileinfo.


My System SpecsSystem Spec
.
25 Aug 2012   #42
thead1247

MS Windows 7 Home Premium 64bit SP1 (Bulid 7601)
 
 

In case you were wondering, I have managed to get onto Windows now.

On the Realibity Monitor, I found some info on a 0x1e bugcheck. Weirdly, all its parameters are at 0. There no memory dump that I can find. Windows says there is one for it. Note: This was before I updated to SP1. Here is the info for the BSoD:

Problem signature

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Extra information about the problem
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem
052612-27502-01.dmp
sysdata.xml



My System SpecsSystem Spec
13 Oct 2012   #43
thead1247

MS Windows 7 Home Premium 64bit SP1 (Bulid 7601)
 
 

Found the memory dump for the 1e bugcheck.
My System SpecsSystem Spec
.

13 Oct 2012   #44
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hello thread1247,
Sorry that there was no reply on your thread updates.

Suggestions according to problematic software:
Code:
Start Menu\Programs\Norton Online Backup	Public:Start Menu\Programs\Norton Online Backup	Public
Start Menu\Programs\Norton 360	Public:Start Menu\Programs\Norton 360	Public
Please uninstall Norton/Symantec products/all it's components. Some of your dumps point toward it, but it's nothing new that it's known to cause BSoDs.
Norton Product Removal Tool

I and many members on our forum recommend Microsoft security essentials with
a great combination of Malware Bytes.

Microsoft Security Essentials - Free Antivirus for Windows
Malwarebytes - The Free version
Good and Free system security combination.

Run a full scan with both (separately) once downloaded, installed and updated.

Run the System File Checker that scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
SFC /SCANNOW Command - System File Checker

Look for driver updates, your graphic card drivers are out dated.
Code:
Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6099, 184.50 KB (188,928 bytes), 07/04/2010 08:43)
(Uninstall older ones from Start -> Control Panel -> Programs -> Uninstall a program)
Avoid Catalyst Control Center while installation.
External link for download: Download AMD Catalyst Drivers 12.8 Vista 64 - FileHippo.com

Let me know if the computer is stable or not, we'll do more troubleshooting

Good luck
My System SpecsSystem Spec
13 Oct 2012   #45
thead1247

MS Windows 7 Home Premium 64bit SP1 (Bulid 7601)
 
 

Do I download Malware Bytes with the Microsoft Security Essentials?
Also, I get this message when I log on:
My System SpecsSystem Spec
13 Oct 2012   #46
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Do one at a time.
1. Uninstall Norton and its components (It's a must)
2. Then download MSE install the updates and make full scan
3. Run the File Checker, run 3 times or more if it finds files to repair. If there are files that cannot be repaired, upload the CBS log here. (I'll request a friend to take a look at it.)
4. Then continue with installing and scanning with MBAM
5. Edit/ See this thread: BTTray.exe - System Error on T410 - Lenovo Community

Keep us posted
My System SpecsSystem Spec
13 Oct 2012   #47
thead1247

MS Windows 7 Home Premium 64bit SP1 (Bulid 7601)
 
 

The computer is very unstable. I just had a 0x3b bug check.
It was idle at the time
My System SpecsSystem Spec
13 Oct 2012   #48
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Did you do anything from any of my posts above?
My System SpecsSystem Spec
13 Oct 2012   #49
thead1247

MS Windows 7 Home Premium 64bit SP1 (Bulid 7601)
 
 

I uninstalled Norton 360 and installed MSE. For some reason, the updating took a bit long. I think it is my internet speed.
My System SpecsSystem Spec
13 Oct 2012   #50
thead1247

MS Windows 7 Home Premium 64bit SP1 (Bulid 7601)
 
 

I am now running SFC. (which is System File Checker)
My System SpecsSystem Spec
Reply

 Different BSoDs, mostly caused by ntoskrnl.exe




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