Different BSoDs, mostly caused by ntoskrnl.exe

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  1. Posts : 49
    MS Windows 7 Home Premium 64bit SP1 (Bulid 7601)
    Thread Starter
       #41

    OK heres the WDOlogs.zip file. Inside there is a .txt file called wdofileinfo.
      My Computer


  2. Posts : 49
    MS Windows 7 Home Premium 64bit SP1 (Bulid 7601)
    Thread Starter
       #42

    In case you were wondering, I have managed to get onto Windows now.

    On the Realibity Monitor, I found some info on a 0x1e bugcheck. Weirdly, all its parameters are at 0. There no memory dump that I can find. Windows says there is one for it. Note: This was before I updated to SP1. Here is the info for the BSoD:

    Problem signature

    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Extra information about the problem
    BCCode: 1e
    BCP1: 0000000000000000
    BCP2: 0000000000000000
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem
    052612-27502-01.dmp
    sysdata.xml



    Last edited by thead1247; 27 Aug 2012 at 03:14. Reason: More Infomation
      My Computer


  3. Posts : 49
    MS Windows 7 Home Premium 64bit SP1 (Bulid 7601)
    Thread Starter
       #43

    Found the memory dump for the 1e bugcheck.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #44

    Hello thread1247,
    Sorry that there was no reply on your thread updates.

    Suggestions according to problematic software:
    Code:
    Start Menu\Programs\Norton Online Backup	Public:Start Menu\Programs\Norton Online Backup	Public
    Start Menu\Programs\Norton 360	Public:Start Menu\Programs\Norton 360	Public
    Please uninstall Norton/Symantec products/all it's components. Some of your dumps point toward it, but it's nothing new that it's known to cause BSoDs.
    Norton Product Removal Tool

    I and many members on our forum recommend Microsoft security essentials with
    a great combination of Malware Bytes.

    Microsoft Security Essentials - Free Antivirus for Windows
    Malwarebytes - The Free version
    Good and Free system security combination.

    Run a full scan with both (separately) once downloaded, installed and updated.

    Run the System File Checker that scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    SFC /SCANNOW Command - System File Checker

    Look for driver updates, your graphic card drivers are out dated.
    Code:
    Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6099, 184.50 KB (188,928 bytes), 07/04/2010 08:43)
    (Uninstall older ones from Start -> Control Panel -> Programs -> Uninstall a program)
    Avoid Catalyst Control Center while installation.
    External link for download: Download AMD Catalyst Drivers 12.8 Vista 64 - FileHippo.com

    Let me know if the computer is stable or not, we'll do more troubleshooting

    Good luck
      My Computer


  5. Posts : 49
    MS Windows 7 Home Premium 64bit SP1 (Bulid 7601)
    Thread Starter
       #45

    Do I download Malware Bytes with the Microsoft Security Essentials?
    Also, I get this message when I log on:
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #46

    Do one at a time.
    1. Uninstall Norton and its components (It's a must)
    2. Then download MSE install the updates and make full scan
    3. Run the File Checker, run 3 times or more if it finds files to repair. If there are files that cannot be repaired, upload the CBS log here. (I'll request a friend to take a look at it.)
    4. Then continue with installing and scanning with MBAM
    5. Edit/ See this thread: BTTray.exe - System Error on T410 - Lenovo Community


    Keep us posted
      My Computer


  7. Posts : 49
    MS Windows 7 Home Premium 64bit SP1 (Bulid 7601)
    Thread Starter
       #47

    The computer is very unstable. I just had a 0x3b bug check.
    It was idle at the time
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #48

    Did you do anything from any of my posts above?
      My Computer


  9. Posts : 49
    MS Windows 7 Home Premium 64bit SP1 (Bulid 7601)
    Thread Starter
       #49

    I uninstalled Norton 360 and installed MSE. For some reason, the updating took a bit long. I think it is my internet speed.
      My Computer


  10. Posts : 49
    MS Windows 7 Home Premium 64bit SP1 (Bulid 7601)
    Thread Starter
       #50

    I am now running SFC. (which is System File Checker)
      My Computer


 
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