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Windows 7: Different BSoDs, mostly caused by ntoskrnl.exe

12 Aug 2012   #1
thead1247

MS Windows 7 Home Premium 64bit SP1 (Bulid 7601)
 
 
Different BSoDs, mostly caused by ntoskrnl.exe

Hi all,

I have a Sony Vaio VPCEE2M1E that Bluescreens on every use.

MY SYSTEM SPECS
OS: Windows 7 Home Premium 64Bit SP1
BIOS: InsydeH20 BIOS (Version R0210Z5)
RAM: 4GB DDR3 SDRAM
CPU: AMD Athlon(tm) II P320 Dual Core @2.1GHZ
HDD: Toshiba 500 GB SATA HDD
GPU: ATI Radeon HD 4200 Series

Other Problems

When I switch on the computer, I do not hear the fan spin.
Sometimes my speakers do not work.
Always Fails updates.

I will not have the dump files until Saturday 18th of August, because I am away from the computer.

Thanks!


My System SpecsSystem Spec
.
17 Aug 2012   #2
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Excited about the dumps!
Upload them when you're ready.

Best Regards,
Frederik.
My System SpecsSystem Spec
18 Aug 2012   #3
thead1247

MS Windows 7 Home Premium 64bit SP1 (Bulid 7601)
 
 

OK here are the dumps...
My System SpecsSystem Spec
.

18 Aug 2012   #4
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

thead,
While I'm perusing your dumps, help us to help you by:

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec
(left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Manufacturer and Model and
ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

You will find that in Speccy, you can select info from the display
using your mouse/touchpad and then paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.
My System SpecsSystem Spec
18 Aug 2012   #5
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Thank you for updating your specs & uploading the dump.

BSOD Analyse

3rd party drivers
Code:
_   0  0 
Unknown_Module_000f98b3`8d4cea03 unavailable  0 00:00:00 1969 (00000000)
AtiPcie.sys Tue May 5 17:00:22 2009 (4A005486)
PxHlpa64.sys Wed Jun 24 01:16:35 2009 (4A416253)
amdsata.sys Wed Oct 7 22:13:09 2009 (4ACCF655)
amdxata.sys Wed Oct 7 22:13:10 2009 (4ACCF656)
SYMDS64.SYS Tue May 17 00:15:03 2011 (4DD1A1E7)
SYMEFA64.SYS Wed Nov 23 01:49:28 2011 (4ECC4318)
_
Unknown_Module_000f98b3`8d4cea03
AtiPcie.sys
PxHlpa64.sys
amdsata.sys
amdxata.sys
SYMDS64.SYS
SYMEFA64.SYS

Run driver verifier to determinate what driver this is, under these conditions-

Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature) - and create a System Repair Disc (Win7) if you don't have a full installation DVD.
You can do this by going to Start...All Programs...Maintenance...Create a System Repair Disc (don't forget to test the disc to make sure it works).

For Vista, you can download the repair discs from different websites. If unable to locate them, shoot me a PM and I'll point you to them.
For Win8, BSOD's are different - and we'll have to adjust how we do this with them.

Also, to ensure that you can recover, here's another couple of additional steps:
- Get to the Safe Mode menu (rapidly tap F8 just before the Windows splash screen comes up). Scroll down to and select "Disable automatic restart on System Failure"
- Get the RED information from this picture (in particular we will need the name of the file that the error occurred in):
Picture of a BSOD

Then, here's the procedure to run Driver Verifier:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "IRP Logging", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next" ("Special Pool" may be able to be used depending on amount of RAM and errors being seen. In situations with small amounts of RAM, DO NOT select it),
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and locate the memory dump file. If present, turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page. Then, zip up the memory dump file(s) and upload them with your next post. If no dump files were generated, post back for further suggestions.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys to stop Driver Verifier from loading (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
Best Regards,
Frederik.
My System SpecsSystem Spec
18 Aug 2012   #6
thead1247

MS Windows 7 Home Premium 64bit SP1 (Bulid 7601)
 
 

I can't find the select all drivers option. What do I do?
My System SpecsSystem Spec
18 Aug 2012   #7
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

thead,
You can use Fn + F2 to mute the speaker.

Now listen carefully for fan noise.
Put your hand by the vent areas Do you feel any air?

I want you to install SPECCY and keep an eye on your temps, plus report in your next post the temps shown for cpu and graphics.

Link to Speccy in my signature.
My System SpecsSystem Spec
18 Aug 2012   #8
FredeGail

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Quote   Quote: Originally Posted by thead1247 View Post
I can't find the select all drivers option. What do I do?
Select individually "all" drivers except the Microsoft ones. There's no such option called "all", but just select everything except Microsofts'.

Best Regards,
Frederik.
My System SpecsSystem Spec
18 Aug 2012   #9
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by thead1247 View Post
I can't find the select all drivers option. What do I do?
Don't worry about them quite yet.

I will do some more checking, but I suspect other problems.
Hang in there. I'm slow but sure.
My System SpecsSystem Spec
18 Aug 2012   #10
thead1247

MS Windows 7 Home Premium 64bit SP1 (Bulid 7601)
 
 

Another thing - Will Driver Verfier screw up my computer? Because I don't have a Windows 7 installation disc. Sony did not give me one.
My System SpecsSystem Spec
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 Different BSoDs, mostly caused by ntoskrnl.exe




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