PC crash while watching videos or running flash app

ManuelF · 12 Aug 2012

first of all, hello

the problem i have is that mostly the pc restart watching online videos or running flash app in the web. and a few times watching videos stored in pc

i cant make a minidump file becouse pc dont make them:S. yeah allready activate the "write an event to the system log" on system failure. and deactivate the automatic restart and still dont get the blue screen

ill add a image showing the crit error i get from the event log in the seven forum zip.
and becouse of this i allready tried making a FurMark stress test for video and
dont remember but it was a program to make a stress in memory ram and with no hope both stress test failed... pc didnt restart

i have read in other forums that there are some options of power saving that intel Mboards bring that arent full compatible.... also tried deactiving them in bios options but still the same problem

i also tried changing the video card with another one that i had arround here ( it a little older) and still got the same prob

hope u can help me, anything info u need ask me
thanx

FredeGail · 13 Aug 2012

Hello and thank you very much for filling your system specs, most appreciated!

I'm not sure if you have configured your dumps correctly, make sure these settings are intact with yours.
To ensure minidumps are enabled:

* Press Start, in the Search Box type: "sysdm.cpl" (without the quotes), press Enter.
* Select the Advanced tab, click on Startup and Recovery Settings.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information headline select Small memory dump (256 kB) in the dropdown box.
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK till you're out of the dialogue.
* Reboot if changes have been made.

Best Regards,
Frederik.

ManuelF · 13 Aug 2012

checked. yes it does the only diference is that small memory dump is 128k (dont have 256k)

going to try watching videos, to make it crash hoping make a dump file

FredeGail · 13 Aug 2012

ManuelF said:

checked. yes it does the only diference is that small memory dump is 128k (dont have 256k)

going to try watching videos, to make it crash hoping make a dump file

Awesome.

Best Regards,
Frederik.

ManuelF · 13 Aug 2012

nop i doesnt show a bsod (neither a minidump file), all i can describe is that pc freezes audio freez too and make a auto-restart

FredeGail · 14 Aug 2012

ManuelF said:

nop i doesnt show a bsod (neither a minidump file), all i can describe is that pc freezes audio freez too and make a auto-restart

Your computer is built, yes?

Best Regards,
Frederik.

ManuelF · 15 Aug 2012

yes

FredeGail · 15 Aug 2012

Can you tell if the CPU pins are pulled down as far as they can? If you have some cooling paste, I'd suggest you to apply some, just remember to remove the old layer before the new.
Make sure the cooler has close contact with the CPU itself.

Best Regards,
Frederik.

ManuelF · 15 Aug 2012

well the problem isnt new it have like 1 year old :P and thats why i bought a spinQ thermaltake to make sure that wasnt the problem
there was once i open the case and i didnt put one of their pins well and as long as i remember the board make clearly a sound when the cpu heats :P

anyway if u want to make sure that that isnt the problem , as soon i can buy some new cooling paste and renew it i will repost

thanx

FredeGail · 16 Aug 2012

Have you tested with Memtest86+?

Looking at your bugcheck it's likely that a memory corruption event was triggered. Though a driver could be causing the memory to be borked, but we're usually suggesting a memory test before moving forward. Do a scan with Memtest86+. Memtest is a scanner that'll check your sticks for errors.

Warning

Note that the below instructions may break your WARRANTY rules. If you're unsure check manuals, separated warranty papers, stickers on computer for secure permission.

To ensure that we'll know if it's the slots on the motherboard that's broken, or the sticks itself - we have a little procedure we'll recommend. Remove 1 stick, scan the other with Memtest in the current slot. After 7 passes, move the stick to another slot and scan, and so on and so forth until you've scanned all the sticks, and all the slots, one by one.

Memtest86+ - Advanced Memory Diagnostic Tool

Best Regards,
Frederik.