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Windows 7: BSOD while browsing and gaming, most recent error 0x0000003B

12 Aug 2012   #1
TheRad

Windows Professional 64bit
 
 
BSOD while browsing and gaming, most recent error 0x0000003B

This is on a recent clean install. I've run memtest86 10 passes with no errors, ran a system scan, and checked both hard drives with the integrated windows software. DriverAgent says I have only one outdated driver.

SF Diag Tool zip should be attached. I'm not sure where to go from here so any help is greatly appreciated.


My System SpecsSystem Spec
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12 Aug 2012   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome
You gave us several reports, but they contain very few clues. One hint was that it is a driver from your symantec anti virus. Make a system restore point, then uninstall and then download and try Microsoft Security Essentials, at least for a test.
The driver:
SRTSP64.SYS
My System SpecsSystem Spec
12 Aug 2012   #3
TheRad

Windows Professional 64bit
 
 

Did as you said, now just the waiting game. Thank you for the quick response. I should mention this system is a recent clean install. The one before had a lot of BSOD problems. After updating the firmware on the ssd and updating to the latest BIOS with no results, I decided to simply reinstall windows. I believe that this helped some as the frequency of the BSOD was reduced, but obviously some problems remain. Unfortunately, I did not save the dmp files from the previous system, but I do remember that the errors were a mix of IRQL NOT LESS OR EQUAL, SYSTEM SERVICE EXCEPTION, and PAGED VIRTUAL MEMORY (not 100% on the last one).
My System SpecsSystem Spec
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12 Aug 2012   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

If you get a BSOD now, run in Safe Mode see if problem continues. A correct determination here will help us quite a bit.
A BSOD after clean install is often hardware related. A safe mode determination will help us decide.
My System SpecsSystem Spec
16 Aug 2012   #5
TheRad

Windows Professional 64bit
 
 

It took several days, but it did crash again. This time it said driver_irql_not_less_or_equal with error code 0x000000D1. Included is the SF Diag. Files. Is this indicative of a hardware issue?
My System SpecsSystem Spec
16 Aug 2012   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Not thinking hardware, yet. Potentially a driver
Driver Verifier
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because
Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Driver Verifier - Enable and Disable
My System SpecsSystem Spec
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 BSOD while browsing and gaming, most recent error 0x0000003B




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