Pakard Bell BSOD error 0x00000019


  1. Posts : 4
    Windows 7 Home Premium 32 bit
       #1

    Pakard Bell BSOD error 0x00000019


    Hello,
    I’m hoping that someone out there will be able to assist me with a problem on my PC. It randomly crashes (BSOD) with what seems to be the same cause, but I cannot trace the source of the fault.
    In an attempt to clear the problem I removed the hard disk, connected it to another PC and re-formatted it. I then re-installed it and loaded Windows 7 anew. Still the fault persisted. Next I downloaded Memtest to check the memory (2x 1Gbt rows) and removed both and only installing 1 at a time in both slots to cover all options. Still the problem persisted. Next up I down loaded a disk checker. Nothing wrong showed up here. I removed the fan from the processors and blew it through with an airline along with the power fan. The PC is now a lot quieter, but the fault is still there. I then removed the TV card, it’s not that. I have had the BIOS checked and that is fully up to date. Now I’m running out of options.
    I down loaded a Blue screen viewer so I could interpret the minidump data files as the “Windbg” program from Microsoft did not show much at all. All the dumps show the same problem with the same Parameter codes:
    Bug check String: BAD_POOL_HEADER
    Bug check Code: 0x00000019
    Parameter 1: 0x00000022
    Parameter 2: 0x00000000
    Parameter 3: 0x00000000
    Parameter 4: 0x00000000
    The results say the cause is either one of the following 3 drivers, but I believe that these are all windows programs and are not related the additional installed hardware:
    Ntfs.sys, ntkrnlpa.exe, ntoskrnl.exe.
    I have stored all the minidump data if that is of use to anybody.
    The PC is around 6 years old and below id the PC data.


    Operating System

    System Model
    Windows XP Home Edition Service Pack 1 (build 7601)

    Packard Bell BV PB34338801
    System Serial Number: 127776790307
    Chassis Serial Number: 50424E

    Processor a

    Main Circuit Board b
    2166 megahertz Intel Pentium III (2 installed)
    64 kilobyte primary memory cache


    Board: Packard Bell BV Cuba MS-7301 1.0
    Bus Clock: 266 megahertz
    BIOS: Phoenix Technologies, LTD W7301VP2.HW6 03/02/2007

    Drives

    Memory Modules c,d - Buy More
    320.06 Gigabytes Usable Hard Drive Capacity
    250.39 Gigabytes Hard Drive Free Space

    Optiarc DVD RW AD-5170A ATA Device [CD-ROM drive]
    TSSTcorp CDDVDW SH-S222A ATA Device [CD-ROM drive]

    Generic USB CF Reader USB Device [Hard drive] -- drive 2
    Generic USB MS Reader USB Device [Hard drive] -- drive 4
    Generic USB SD Reader USB Device [Hard drive] -- drive 1
    Generic USB SM Reader USB Device [Hard drive] -- drive 3
    HP Photosmart C4500 USB Device [Hard drive] -- drive 5
    ST3320820AS [Hard drive] (137.44 GB) -- drive 0


    2048 Megabytes Installed Memory

    Slot 'A0' has 1024 MB
    Slot 'A1' has 1024 MB


    Local Drive Volumes




    c: (on drive 0)
    320.06 GB
    250.39 GB free


    Thanks in advance,

    Dennis
      My Computer


  2. Posts : 1,870
    MS Windows 7 Professional 64-bit SP1
       #2

    Follow this so we can help you better: https://www.sevenforums.com/crashes-d...tructions.html
      My Computer


  3. Posts : 4
    Windows 7 Home Premium 32 bit
    Thread Starter
       #3

    Additional Data


    Enclosed is the info from the diagnostic tool
      My Computer


  4. Posts : 138
    Windows 7 Enterprise x64, Windows 8 Enterprise x64
       #4

    Time to enable driver verifier: Using Driver Verifier to identify issues with Drivers
    Using Driver Verifier to identify issues with Drivers

    Using Driver Verifier to identify issues with Drivers

    Using Driver Verifier to identify issues with Drivers
      My Computer


  5. Posts : 4
    Windows 7 Home Premium 32 bit
    Thread Starter
       #5

    Verifier results


    Hi, That was fun! I followed the instructions for the driver verifier and only ticked non MS drivers and rebooted the PC. That was it! It crashed every time I restarted it. I managed to get it back up by going back to an earlier restore point and enclosed is the mini dump. I'm supprised that there is only 1 mini dump when the PC crashed 5-7 times.

    Dennis
      My Computer


  6. Posts : 138
    Windows 7 Enterprise x64, Windows 8 Enterprise x64
       #6

    It's mostly a guess but it could be caused by some of the following drivers:

    X10 HID Control Interface
    9082c000 9082db80 x10hid Fri Nov 17 19:20:44 2006 (455DFD7C)

    VideoMate Root Enumerated Hid Device
    90835000 90836b80 ComproHID Mon Oct 01 03:56:13 2007 (470053BD)

    You also have some other quite old drivers running on your machine, you might want to either remove or update them:

    Philips Semiconductors Inbox driver
    9083f000 90953280 Ph3xIB32 Tue Apr 03 19:43:20 2007 (46129238)

    Belarc Advisor
    8db10000 8db10860 BANTExt Thu May 28 04:43:29 1998 (356CCF51)
      My Computer


  7. Posts : 4
    Windows 7 Home Premium 32 bit
    Thread Starter
       #7

    Tobais,

    I know that its not the belarc advisor driver as I only loaded that to supply the PC data. As for the others how do I know what they do and how do i update them?

    Dennis
      My Computer


 

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