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Windows 7: PC Shutdown without bluescreen, possibly issue: atikmpag and ntoskrnl


13 Aug 2012   #1

Windows 7 Professional 7 64 bit
 
 
PC Shutdown without bluescreen, possibly issue: atikmpag and ntoskrnl

Hi All,

I'm trying to help my co-worker on another city troubleshoot an issue with his computer. His computer would randomly shut down several times a week. It even shut down when he is not even using it.

I looked in the event viewer and found the error when it crashed is Kernel-Power 41 and Bugcheck 1001.


I got him to email me the dump. With my limited knowledge regarding the dump files, I found two issues: VIdeo_TDR_Failure (116) with atikmag and WIN7_DRIVER_FAULT with ntoskrnl.exe. I attached the dump files. Please help.

Meanwhile, I will asked him to updat the video driver.

My System SpecsSystem Spec
.

15 Aug 2012   #2

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by deadlyc View Post
Hi All,

I'm trying to help my co-worker on another city troubleshoot an issue with his computer. His computer would randomly shut down several times a week. It even shut down when he is not even using it.

I looked in the event viewer and found the error when it crashed is Kernel-Power 41 and Bugcheck 1001.


I got him to email me the dump. With my limited knowledge regarding the dump files, I found two issues: Video_TDR_Failure (116) with atikmag and WIN7_DRIVER_FAULT with ntoskrnl.exe. I attached the dump files. Please help.

Meanwhile, I will asked him to updat the video driver.
Hello there!

It believe it's his GPU card that's causing the crashes. Follow this article STOP 0x116: VIDEO_TDR_ERROR troubleshooting and run the mentions tests. Then the other thing that may be causing the problem is scmndisp.sys is a driver that is associated with a Netgear wireless adapter. I would recommend to download and update the drivers for Netgear Wireless Router.


BSOD BUGCHECK SUMMARY

Code:

Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\080812-44631-01.dmp]
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Wed Aug  8 07:20:46.511 2012 (GMT+6)
System Uptime: 0 days 13:39:34.526
BugCheck A, {0, 2, 1, fffff80002ee4a3c}
*** WARNING: Unable to verify timestamp for scmndisp.sys
*** ERROR: Module load completed but symbols could not be loaded for scmndisp.sys
Probably caused by : scmndisp.sys ( scmndisp+16d1 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_scmndisp+16d1
Bugcheck code 0000000A
Arguments 00000000`00000000 00000000`00000002 00000000`00000001 fffff800`02ee4a3c
BiosVersion = 5.09
BiosReleaseDate = 11/05/2009
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Elite 7000 Microtower PC
MaxSpeed:     2800
CurrentSpeed: 2793
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\080112-24289-01.dmp]
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Wed Aug  1 20:25:08.754 2012 (GMT+6)
System Uptime: 1 days 11:56:40.768
BugCheck 116, {fffffa800d670010, fffff8800469440c, 0, 2}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+740c )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`0d670010 fffff880`0469440c 00000000`00000000 00000000`00000002
BiosVersion = 5.09
BiosReleaseDate = 11/05/2009
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Elite 7000 Microtower PC
MaxSpeed:     2800
CurrentSpeed: 2793
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\073012-30388-01.dmp]
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Mon Jul 30 21:34:05.180 2012 (GMT+5)
System Uptime: 1 days 21:16:34.731
BugCheck A, {0, 2, 1, fffff80002ecda3c}
*** WARNING: Unable to verify timestamp for scmndisp.sys
*** ERROR: Module load completed but symbols could not be loaded for scmndisp.sys
Probably caused by : scmndisp.sys ( scmndisp+16d1 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_scmndisp+16d1
Bugcheck code 0000000A
Arguments 00000000`00000000 00000000`00000002 00000000`00000001 fffff800`02ecda3c
BiosVersion = 5.09
BiosReleaseDate = 11/05/2009
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Elite 7000 Microtower PC
MaxSpeed:     2800
CurrentSpeed: 2793
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\072812-18158-01.dmp]
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Sun Jul 29 00:16:48.930 2012 (GMT+6)
System Uptime: 4 days 7:55:52.624
BugCheck 116, {fffffa800a431010, fffff8800440740c, 0, 2}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+740c )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`0a431010 fffff880`0440740c 00000000`00000000 00000000`00000002
BiosVersion = 5.09
BiosReleaseDate = 11/05/2009
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Elite 7000 Microtower PC
MaxSpeed:     2800
CurrentSpeed: 2793
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\071912-19328-01.dmp]
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Thu Jul 19 23:41:35.794 2012 (GMT+5)
System Uptime: 4 days 23:46:48.925
BugCheck 116, {fffffa8010f99010, fffff880041ae40c, 0, 2}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+740c )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`10f99010 fffff880`041ae40c 00000000`00000000 00000000`00000002
BiosVersion = 5.09
BiosReleaseDate = 11/05/2009
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Elite 7000 Microtower PC
MaxSpeed:     2800
CurrentSpeed: 2793
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``

My System SpecsSystem Spec
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 PC Shutdown without bluescreen, possibly issue: atikmpag and ntoskrnl




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