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Windows 7: Pakard Bell BSOD error 0x00000019


14 Aug 2012   #1

Windows 7 Home Premium 32 bit
 
 
Pakard Bell BSOD error 0x00000019

Hello,
Im hoping that someone out there will be able to assist me with a problem on my PC. It randomly crashes (BSOD) with what seems to be the same cause, but I cannot trace the source of the fault.
In an attempt to clear the problem I removed the hard disk, connected it to another PC and re-formatted it. I then re-installed it and loaded Windows 7 anew. Still the fault persisted. Next I downloaded Memtest to check the memory (2x 1Gbt rows) and removed both and only installing 1 at a time in both slots to cover all options. Still the problem persisted. Next up I down loaded a disk checker. Nothing wrong showed up here. I removed the fan from the processors and blew it through with an airline along with the power fan. The PC is now a lot quieter, but the fault is still there. I then removed the TV card, its not that. I have had the BIOS checked and that is fully up to date. Now Im running out of options.
I down loaded a Blue screen viewer so I could interpret the minidump data files as the Windbg program from Microsoft did not show much at all. All the dumps show the same problem with the same Parameter codes:
Bug check String: BAD_POOL_HEADER
Bug check Code: 0x00000019
Parameter 1: 0x00000022
Parameter 2: 0x00000000
Parameter 3: 0x00000000
Parameter 4: 0x00000000
The results say the cause is either one of the following 3 drivers, but I believe that these are all windows programs and are not related the additional installed hardware:
Ntfs.sys, ntkrnlpa.exe, ntoskrnl.exe.
I have stored all the minidump data if that is of use to anybody.
The PC is around 6 years old and below id the PC data.


Operating System

System Model
Windows XP Home Edition Service Pack 1 (build 7601)

Packard Bell BV PB34338801
System Serial Number: 127776790307
Chassis Serial Number: 50424E

Processor a

Main Circuit Board b
2166 megahertz Intel Pentium III (2 installed)
64 kilobyte primary memory cache


Board: Packard Bell BV Cuba MS-7301 1.0
Bus Clock: 266 megahertz
BIOS: Phoenix Technologies, LTD W7301VP2.HW6 03/02/2007

Drives

Memory Modules c,d - Buy More
320.06 Gigabytes Usable Hard Drive Capacity
250.39 Gigabytes Hard Drive Free Space

Optiarc DVD RW AD-5170A ATA Device [CD-ROM drive]
TSSTcorp CDDVDW SH-S222A ATA Device [CD-ROM drive]

Generic USB CF Reader USB Device [Hard drive] -- drive 2
Generic USB MS Reader USB Device [Hard drive] -- drive 4
Generic USB SD Reader USB Device [Hard drive] -- drive 1
Generic USB SM Reader USB Device [Hard drive] -- drive 3
HP Photosmart C4500 USB Device [Hard drive] -- drive 5
ST3320820AS [Hard drive] (137.44 GB) -- drive 0


2048 Megabytes Installed Memory

Slot 'A0' has 1024 MB
Slot 'A1' has 1024 MB


Local Drive Volumes




c: (on drive 0)
320.06 GB
250.39 GB free


Thanks in advance,

Dennis


My System SpecsSystem Spec
.

14 Aug 2012   #2

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

Follow this so we can help you better: http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
14 Aug 2012   #3

Windows 7 Home Premium 32 bit
 
 
Additional Data

Enclosed is the info from the diagnostic tool
My System SpecsSystem Spec
.


14 Aug 2012   #4

Windows 7 Enterprise x64, Windows 8 Enterprise x64
 
 

Time to enable driver verifier: Using Driver Verifier to identify issues with Drivers
Using Driver Verifier to identify issues with Drivers

Using Driver Verifier to identify issues with Drivers

Using Driver Verifier to identify issues with Drivers
My System SpecsSystem Spec
14 Aug 2012   #5

Windows 7 Home Premium 32 bit
 
 
Verifier results

Hi, That was fun! I followed the instructions for the driver verifier and only ticked non MS drivers and rebooted the PC. That was it! It crashed every time I restarted it. I managed to get it back up by going back to an earlier restore point and enclosed is the mini dump. I'm supprised that there is only 1 mini dump when the PC crashed 5-7 times.

Dennis
My System SpecsSystem Spec
14 Aug 2012   #6

Windows 7 Enterprise x64, Windows 8 Enterprise x64
 
 

It's mostly a guess but it could be caused by some of the following drivers:

X10 HID Control Interface
9082c000 9082db80 x10hid Fri Nov 17 19:20:44 2006 (455DFD7C)

VideoMate Root Enumerated Hid Device
90835000 90836b80 ComproHID Mon Oct 01 03:56:13 2007 (470053BD)

You also have some other quite old drivers running on your machine, you might want to either remove or update them:

Philips Semiconductors Inbox driver
9083f000 90953280 Ph3xIB32 Tue Apr 03 19:43:20 2007 (46129238)

Belarc Advisor
8db10000 8db10860 BANTExt Thu May 28 04:43:29 1998 (356CCF51)
My System SpecsSystem Spec
14 Aug 2012   #7

Windows 7 Home Premium 32 bit
 
 

Tobais,

I know that its not the belarc advisor driver as I only loaded that to supply the PC data. As for the others how do I know what they do and how do i update them?

Dennis
My System SpecsSystem Spec
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 Pakard Bell BSOD error 0x00000019




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