APPCRASH KERNELBASE.dll error

Hi Centaur 78,

There is no difference... I tried to run it in windows 7 compatibility... it still can't installed properly... I know.. but the problem is... i want to play 3D movies... and I can only watch 3D movies with Toshiba blu-ray disc player... =(.... by the way... will this problem get bigger and affect more programs? What exactly cause this problem? hmm... should I use Toshiba recovery wizard? but I'm afraid it will fail and cause me to even can't operate this laptop... cause the only problem now is the apps won't work... while it's been some time since the Blue screen occurred... which I think might not be a problem since it doesn't happen again... So actually, it's not a big deal... but I'm afraid this problem will get bigger and bigger which might cause system failure.... what makes me sadder is I just bought this laptop few months ago... =(
Centaur78, I still hope you can help me...

Can any more senior users help us?

is this problem related to this one? https://www.sevenforums.com/crashes-d...r32-error.html

Here is what the problem says


<?xml version="1.0" encoding="UTF-16"?>
-<WERReportMetadata> -<OSVersionInformation> <WindowsNTVersion>6.1</WindowsNTVersion> <Build>7601 Service Pack 1</Build> <Product>(0x3): Windows 7 Home Premium</Product> <Edition>HomePremium</Edition> <BuildString>7601.17835.amd64fre.win7sp1_gdr.120503-2030</BuildString> <Revision>1130</Revision> <Flavor>Multiprocessor Free</Flavor> <Architecture>X64</Architecture> <LCID>1033</LCID> </OSVersionInformation> -<ParentProcessInformation> <ParentProcessId>4600</ParentProcessId> <ParentProcessPath>C:\Windows\System32\wscript.exe</ParentProcessPath> <ParentProcessCmdLine>"C:\windows\System32\WScript.exe" "BDPlayerSetup.vbs" </ParentProcessCmdLine> </ParentProcessInformation> -<ProblemSignatures> <EventType>APPCRASH</EventType> <Parameter0>SMIPlayerSetup.exe</Parameter0> <Parameter1>1.0.0.0</Parameter1> <Parameter2>4d91350c</Parameter2> <Parameter3>KERNELBASE.dll</Parameter3> <Parameter4>6.1.7601.17651</Parameter4> <Parameter5>4e21213c</Parameter5> <Parameter6>e0434f4d</Parameter6> <Parameter7>000000000000cacd</Parameter7> </ProblemSignatures> -<DynamicSignatures> <Parameter1>6.1.7601.2.1.0.768.3</Parameter1> <Parameter2>1033</Parameter2> </DynamicSignatures> -<SystemInformation> <MID>DA47475B-D863-44CB-A0B8-F15FD9CF7ADD</MID> <MarkerFile>1179_TOSHIBA_na_Qosmio_F750_TI30785300B</MarkerFile> <SystemManufacturer>TOSHIBA</SystemManufacturer> <SystemProductName>Qosmio F750</SystemProductName> <BIOSVersion>Version 2.00</BIOSVersion> </SystemInformation> </WERReportMetadata>

First tell me what is the version of kernelbase.dll....... you can find it in C:\Windows\System32\kernelbase.dll

right click on the dll and go to properties ans then click on details... This is a 412 KB file

there is another KernelBase.dll file that is also available in SysWoW64 folder...This file has the same version but different size 264KB

Here it is...

Ok lets try something

can you log into another user account.... if you dont have one... create it or better still if you have the administrative account ..... log into it and try to see of the app crashes....

it still crashes... I've tried it before....

Ok

Can we use teamviewer ... so i can have a look at your system remotely

send a PM to me with the id and pass