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Windows 7: BSOD related with win32k.sys and ntoskrnl.exe(memory_management, IRQL)

14 Aug 2012   #1
IHateMac

Windows 7 Ultimate x64
 
 
BSOD related with win32k.sys and ntoskrnl.exe(memory_management, IRQL)

(Crash dumps below, post 5)

Just a few days ago i installed Windows 7 x64 ultimate on my new machine, as so far i'm 100% sure this is RAM or Windows related, Prime95 ran 1.5gb of RAM with no crashes, but then at full load RAM it crashes after 30min, i'm running XMP 1600Mhz on Corsair memorys, system setup :

Intel HD 4000
Fractal Design Define r4
Cooler Master Hyper 212 Evo
3770k
Asus Z77 V-Pro
Corsair 16GB Vengeance (cml16gx3m4a1600c9) Vengeance® Low Profile
Corsair Gaming Series 800W

So far testing :
Memtest86+ Randomly freezing, even with legacy_usb disabled, runs 1pass then freezes before that it did freeze randomly.

Prime95, Stable 100% CPU, but not at 100% RAM

- > Random BSODs, even when barely ANY Ram is in use and the computer is Idle, not gaming related but occurs more when gaming or RAM dependant even though it's 16GB.

BIOS - > Nothing changed except XMP enabled and usb legacy boost + Fans

Voltage : Auto on everything (Can be related but not 100% Sure, i want some confirmation, but i've heard since i'm using ALL ram ports it can need more voltage)

About the blue screen errors, how should i post them here? The errors are basically Memory_Management and IRQL_NOT_LESS_OR_EQUAL, with the problem occuring at ntoskrnl.exe+7f1c0 (5 times), win32k.sys+cda3a AND b2598 (2 times total)

Bios is Updated to latest version, still same problem occured


My System SpecsSystem Spec
.
14 Aug 2012   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

I would actually suggest turning xmp back off and seeing if the problem abates.
I would also check motherboard manufacturer for bios updates that pertain to XMP or memory compatibility.
My System SpecsSystem Spec
14 Aug 2012   #3
IHateMac

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
I would actually suggest turning xmp back off and seeing if the problem abates.
I would also check motherboard manufacturer for bios updates that pertain to XMP or memory compatibility.
About BIOS, already done that, still same problem occuring, about XMP i'm gonna try and see if it will crash within 24hours.

Edit : Changed XMP to normal (loaded default), everything is standard and running at 1333 instead of 1600 however the memory itself is meant to support 1600 accordingly to corsair, the voltage was running at auto though could that be the problem? Because 1.5V doesn't seem right and it also jumps back and forth.
My System SpecsSystem Spec
.

14 Aug 2012   #4
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

logs and minidumps would help get you more help in this section.
For me specifically minidumps would be awesome you can just find c:\windows\minidump and zip the contents using the paperclip icon to attach them to your post.

As for testing the memory prime isn't really the way to go, I would actually suggest allowing this to run overnight and then see the results after 4 to 6 passes
RAM - Test with Memtest86+
My System SpecsSystem Spec
14 Aug 2012   #5
IHateMac

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
logs and minidumps would help get you more help in this section.
For me specifically minidumps would be awesome you can just find c:\windows\minidump and zip the contents using the paperclip icon to attach them to your post.

As for testing the memory prime isn't really the way to go, I would actually suggest allowing this to run overnight and then see the results after 4 to 6 passes
RAM - Test with Memtest86+
I did test Memtest86+ but it randomly freezes and just stops with the memory at different tasks (1-8), but without legacy_usb, it just does 1 pass then freezes, about the minidump they are 200mb each, should i really dump them all, or how do i copypaste the info from bluescreenview?
My System SpecsSystem Spec
14 Aug 2012   #6
IHateMac

Windows 7 Ultimate x64
 
 

Dumps :
My System SpecsSystem Spec
14 Aug 2012   #7
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Quote   Quote: Originally Posted by IHateMac View Post
Quote   Quote: Originally Posted by Maguscreed View Post
logs and minidumps would help get you more help in this section.
For me specifically minidumps would be awesome you can just find c:\windows\minidump and zip the contents using the paperclip icon to attach them to your post.

As for testing the memory prime isn't really the way to go, I would actually suggest allowing this to run overnight and then see the results after 4 to 6 passes
RAM - Test with Memtest86+
I did test Memtest86+ but it randomly freezes and just stops with the memory at different tasks (1-8), but without legacy_usb, it just does 1 pass then freezes, about the minidump they are 200mb each, should i really dump them all, or how do i copypaste the info from bluescreenview?
Okay this part is important. If memtest 86 is flat out locking up, there is more than likely a very very serious problem. I've run it on machines from ancient to brand new state of the art. It has never once actually locked up on me. Even when the machines were full of memory that did nothing but spit back errors.
My System SpecsSystem Spec
14 Aug 2012   #8
IHateMac

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by IHateMac View Post
Dumps :
Quote   Quote: Originally Posted by Maguscreed View Post
Quote   Quote: Originally Posted by IHateMac View Post
Quote   Quote: Originally Posted by Maguscreed View Post
logs and minidumps would help get you more help in this section.
For me specifically minidumps would be awesome you can just find c:\windows\minidump and zip the contents using the paperclip icon to attach them to your post.

As for testing the memory prime isn't really the way to go, I would actually suggest allowing this to run overnight and then see the results after 4 to 6 passes
RAM - Test with Memtest86+
I did test Memtest86+ but it randomly freezes and just stops with the memory at different tasks (1-8), but without legacy_usb, it just does 1 pass then freezes, about the minidump they are 200mb each, should i really dump them all, or how do i copypaste the info from bluescreenview?
Okay this part is important. If memtest 86 is flat out locking up, there is more than likely a very very serious problem. I've run it on machines from ancient to brand new state of the art. It has never once actually locked up on me. Even when the machines were full of memory that did nothing but spit back errors.
So, what should i exactly do? haven't crashed since downclocking to 1333Mhz
My System SpecsSystem Spec
15 Aug 2012   #9
IHateMac

Windows 7 Ultimate x64
 
 

Ran memtest86+ at 1600Mhz for 2 passes, then it did freeze at pass 5 Test 99%, pass 36%?

Time : 3:32:02 errors : 0.

cause : unex4ected igterrupt '' - haltivg

then lotsa zeros ffffffs etc...
My System SpecsSystem Spec
15 Aug 2012   #10
IHateMac

Windows 7 Ultimate x64
 
 

One question, if i run the RAM at 1333Mhz for 1day, and it doesn't crash, does this mean the voltage is maybe too low at 1600Mhz? Memtest86+ ran for 3 and a half hour, probably not enough, it did 2 passes though with 0 errors.
My System SpecsSystem Spec
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 BSOD related with win32k.sys and ntoskrnl.exe(memory_management, IRQL)




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