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Windows 7: BSOD now occuring 3+ times daily - computer illiterature requires help

15 Aug 2012   #1
CaptFishyFinger

Windows 7 Professional
 
 
BSOD 17 Critical Events ID41 - Kernal-Power since June - Illiterate

I am not confidant that I posess the skills, vocabulary or knowledge needed to participate in this forum however this random shut down problem has become so regular that I require some assistance. Essentially it feels like every time I leave the computer unattended for more than an hour or two I return to find the black screen of death telling me my computer did not shut down properly. Attached is the SF Tools file you reference. - Have figured out how to use Event viewer - 17 Critical Event occurances involving Kernal-power (Event ID41 Task Category63) since 2012_06_02; 1xJune 02, 1xJune 06, 1xJun 18, 1xJun 23, 2xAug 08, 3xAug 10, 1xAug 11, then twice daily since the 12th.

I have no idea what any of this means PLEASE HELP!!


My System SpecsSystem Spec
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15 Aug 2012   #2
marsmimar

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

I'm not a BSOD expert and our experts are very busy handling a lot of crash problems. Until one shows up you could try running some basic things to see if they help. I'd start out with a system file checker scan. This scan will look for and attempt to replace incorrect, corrupted, changed/modified, or damaged versions of your system files with the correct versions if possible. Run the scan from an elevated command prompt (option two.) If problems are found run the scan 3 times rebooting in between each scan.

SFC /SCANNOW Command - System File Checker

You could also check your hard drive to see if it has any issues like bad sectors (where things like your operating system, documents, etc reside.)

Disk Check

And don't overlook some common issues like an overheating computer. Make sure you have good ventilation around it, vents are free of dust, etc. A free utility called Speccy is available for download. It can provide real-time monitoring of temps for the hard drive, graphics card, and the processor. And don't forget to run a full security scan with your resident anti-malware. It wouldn't hurt to get a "second opinion" by running the free, and highly recommended, Malwarebytes.

Speccy - System Information - Free Download

Malwarebytes

And you could also go through this trobleshooting checklist prepared by one of the Forum experts. It's fairly time consuming but has helped many people isolate specific issues.

Troubleshooting Steps for Windows 7
My System SpecsSystem Spec
15 Aug 2012   #3
CaptFishyFinger

Windows 7 Professional
 
 

Thanks for the reply. Ran sfc /verifyonly and did not find any integrity violations, Elevated laptop to ensure air circulation all around, Downloaded Speccy and it says CPU runnin between 42c and 46c while motherboard runs around 46c - will keep moniteriong as I begin running my daily applications. I have Malwarebytes PRO installed and logs suggest it is scanning daily - ran a quick scan just to be sure and came up clean. Without really knowing what I'm talking about I want to believe this problem has something to do with when my laptop "sleeps"- I have just told it not to "sleep" (ever) - will see if that does anything. Event log keeps mentioning Power-Kernal (41) critical events - is this relevant.

Again thanks for the reply - if it happens again I'll try and work disk check and trouble shooting. I appreciate knowing there's someone out there willing to make suggestions.
My System SpecsSystem Spec
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15 Aug 2012   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Like marsmimar I'm no expert. After completing the above suggestions and rebooting let us know how things are.
It seem like many operating system functions are not starting. Sometimes this is caused by a recent added program or hardware. Have you added anything?
It can also be caused using a Registry Cleaner/Tune Up program. Have you use such things.
Programs like these are questionable to me.
1. My Tom Tom
2. OpAgent
My System SpecsSystem Spec
15 Aug 2012   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Sleep and Hibernation can cause code 41. Sometimes many operating system services and functions don't restart after sleep. That's one of the reasons I believe in shut down a computer when not using it. A restart or reboot can fix many things at times.
Here is a code that I'm surly not qualified to deal with but just hang in there, we have people that can. ( 0xC004C001)
My System SpecsSystem Spec
15 Aug 2012   #6
CaptFishyFinger

Windows 7 Professional
 
 

Thanks Bear,

No prob tracking down and removing My TomTom but OpAgent appears to be something to do with OmniPage a critical application for me. Otherwise I can't think of any recently added programs except all of them - computer is 3 months old and everything was installed between May and Jun 18. As I went to shut down and reboot it seems I got an MS7 update which seems eerie timing. Now just waiting to see if any of this flailing around in the dark has made a difference
My System SpecsSystem Spec
15 Aug 2012   #7
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Yesterday their was a fairly large Windows Up Date. The folk that read those dmp files are very busy but don't get discouraged.
My System SpecsSystem Spec
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 BSOD now occuring 3+ times daily - computer illiterature requires help




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