Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD happening after virus, having trouble booting into safe mode.


15 Aug 2012   #1

Windows 7 Home Premium 64bit
 
 
BSOD happening after virus, having trouble booting into safe mode.

Hello,

Recently, while I was browsing the web awhile ago, my computer had randomly begun to shutdown. I hadn't done anything to trigger this, so I simply rebooted my computer, and headed to Symantec to run a quick scan on my system. Without a doubt, multiple Trojans were detected. I removed them, and then went to access "Adobe Soundbooth CS4," and waited for it to load. After a short amount of time, it caused my computer to blue screen. I had a STOP code of 0x00000050 (and others that pointed to something similar,) so after doing some research, I came to a conclusion that there is most likely a faulty driver hidden somewhere within my computer. Unfortunately, I have not been able to detect a faulty driver. I've used device manager, and found no signals of anything unusual. I tried using verifier.exe and didn't find anything. I'm really at a loss here, and I just can't do this on my own.

My current computer issues since my virus go like this:
  • I Blue Screen when I try to use Adobe Soundbooth CS4 and Adobe Premier Pro.
  • I will Blue Screen randomly.
  • My computer has been slower than usual.
  • I have troubles booting up. (Startup repair doesn't really do much for me.)
  • I cannot enter into Safe Mode. This started today and my computer just restarts when I enter the login screen.
  • My Wifi adapter doesn't work 3/4ths of the time I boot up. (Currently plugged directly into my modem. This problem also started today)
  • System Restore didn't work when I had tried it, and I no longer have any restore points to use that extend past my current computer troubles.
I'm completely at a loss, and I thank you for both reading this and whatever you can do to help. I've attached the required system information below.



-David

My System SpecsSystem Spec
.

16 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Each of your reports report different driver problems, sometimes cause by memory.
Guide to using Memtest86+ - Geeks to Go Forums
Run test for 8 passes, then take each stick and test in the same slot for 6 passes.
My System SpecsSystem Spec
17 Aug 2012   #3

Windows 7 Home Premium 64bit
 
 

Would you mind listing the drivers that had failed? I'm using a laptop, so for me a RAM test would be a last resort.
My System SpecsSystem Spec
.


17 Aug 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

hpdskflt.sys If you want to go by hunches, this is probably the culprit.
ntkrnlmp.exe It cant be this one.
iaStor.sys,
The last one said
Probably caused by : memory_corruption


The most likely driver hpdskflt.sys
Productname:Hewlett-Packard Corporation Mobile Data Protection System Description:HP Disk Filter Company:Hewlett-Packard Corporation
My System SpecsSystem Spec
17 Aug 2012   #5

Windows 7 Home Premium 64bit
 
 

Thank you very much, I appreciate it and will look further into it tonight.
My System SpecsSystem Spec
17 Aug 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Your very welcome.
Although it could be the HP driver, usually when different drivers are named its a hardware issue. But lets see what happens.
My System SpecsSystem Spec
17 Aug 2012   #7

Windows 7 Home Premium 64bit
 
 

Got another blue screen after using a driver reinstalled with my hp computer. This time around I got a new STOP code, but, for the first time, right under it the name of a file called "igdkmd64.sys" was revealed.

Any ideas?
My System SpecsSystem Spec
17 Aug 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

My idea is that its a hardware issue, I start with memory. You can just try the first part of the memory test and see what happen.
My System SpecsSystem Spec
17 Aug 2012   #9

Windows 7 Home Premium 64bit
 
 

Ok, I'll try it later.

Can I still do it without removing my ram?
My System SpecsSystem Spec
17 Aug 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

What I am thinking is do the first part (which means dont remove ram), then if passes we can do the built in memory test that comes with Seven. Its not as accurate but better than nothing.
My System SpecsSystem Spec
Reply

 BSOD happening after virus, having trouble booting into safe mode.




Thread Tools



Similar help and support threads for2: BSOD happening after virus, having trouble booting into safe mode.
Thread Forum
Solved System will only start in Safe mode, Clean virus in safe mode General Discussion
BSOD when booting, even in safe mode. BSOD Help and Support
BSOD booting into full mode, safe mode works stop error 0x0000003b BSOD Help and Support
Solved BSOD While Booting, Safe mode doesn't work, new build BSOD Help and Support
Classpnp.sys freeze when booting in safe mode BSOD Help and Support
Safe Mode Won't Run... Computer Just Keeps Booting General Discussion
Getting into XP safe mode while dual booting w/ 7 General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:11 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33