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Windows 7: BSOD when waking up laptop from sleep


16 Aug 2012   #1

Windows 7 64bit
 
 
BSOD when waking up laptop from sleep

Hello!


Just got a random BSOD when i was waking up my laptop (opening it basically).
This is the first time it happened... but i don't like blue screens
so, could someone take a look as to what could have caused it?

Thank you!


PS: i created another post recently in the crash forum section, and the
two posts are unrelated (not the same computer)!

My System SpecsSystem Spec
.

16 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome
It is very difficult to diagnose a blue screen based upon one report. Your report points to a driver, which is often caused by a bad hard drive. Why not take the hard drive test and then report any new BSODS that you recieve. It would be unpleasant for you to have to take a multitiude of tests while we guess.
Test Hard Drive
Harddrive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests
My System SpecsSystem Spec
16 Aug 2012   #3

Windows 7 64bit
 
 

Ok! Thanks. I'll do that, and report back, once the HD test is done.
btw, my device manager says that i have a WDC WD6400BPVT-75HXZT3 ATA Device,
which i think is a 'Wester Digital'.
So, will the SeaGate test tool work properly?
My System SpecsSystem Spec
.


16 Aug 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

That test is suppose to work on all hard drives.
My System SpecsSystem Spec
17 Aug 2012   #5

Windows 7 64bit
 
 

I got another BSOD after waking up the laptop this morning.
I'll run the HDD scan today.
My System SpecsSystem Spec
17 Aug 2012   #6

Windows 7 64bit
 
 

I have,
two partitions - one HD:
WD-WXR1A81A6566 (partition 1) - SMART test - PASSED
Short Drive self test - PASSED
Short generic - PASSED
Long generic - PASSED

WD-WXR1A81A6566 (partition 2) - SMART test - PASSED
Short Drive self test - PASSED
Short generic - PASSED
Long generic - PASSED

Also a note i didn't go on the 'fix it' which repairs the HD if it finds errors.
The reason for that is the SeaTools says it can only repair SeaGate and Maxtor
Hard disks.

But no errors were found, so i guess i don't need to run the repair ('fix it') tool.

I also installed a Western Digital HD diagnostic tool. Ran the Quick test and it PASSED,
the extended test also PASSED.

I also ran an Avast boot-time full scan, no viruses were found.


So... What now?


PS: my laptop is relatively new btw. 6 months it think.
My System SpecsSystem Spec
17 Aug 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

If the computer is new, may I suggest that you contact the company the you purchased it from. Some companies are very strict, regarding changes made and the Warranty.
My System SpecsSystem Spec
17 Aug 2012   #8

Windows 7 64bit
 
 

Well if they don't allow me to fix my own computer, then i don't care about the warranty.
Still, i'm gonna contact them tomorrow.

In the meantime, what can i do?
Did the dump files point to anything specific? drivers? driver conflicts?
My System SpecsSystem Spec
17 Aug 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Your bug code is 24
Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure

The last drive failing was tested.
Lets make a system restore point, so we can go back later if necessary and then:
Replace your anti Virus with Microsoft Security Essentials
Defrag your hard drive
Take memory test:
Run for 8 passes.
Then test each stick in a good slot for 6 passes.
If you have dual channel, the results may be incorrect, if shows pass.
Guide to using Memtest86+ - Geeks to Go Forums
My System SpecsSystem Spec
17 Aug 2012   #10

Windows 7 64bit
 
 

Ok. I'll need time to do that!
I'll report back once it's done.
My System SpecsSystem Spec
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 BSOD when waking up laptop from sleep




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