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Windows 7: HardHang every night, no BSOD, not fixed in startup, common 0xC000000D


06 Sep 2012   #21

Windows 7 Ultimate X64 Version 6.1.7601 SP1
 
 

Fantastic! Will start that right away.

Acronis is "True Image Home 2011" ... should not be causing problems - should be solving problems! Will check for updates and/or disable it if the following tests come back negative.

I disabled auto-restart, and selected "small memory dump" in the minidump folder (previously, it was set to Kernel memory dump).

Also -- Reading another post with the same error code as above (this post), there was a comment about a "LiveKerneReports" folder. I went to check it just because... I already did several searches on Windows Explorer for "*.dmp" and didn't find any dmp files I wasn't aware of... so it would be empty, of course. (what the hell!) DARN! there are a bunch of dmp files there!!! (How come? Really? What else am I missing?) I attached here the last 5 of them. These files are somewhat new, but are not complete -- the last 2 crashes did not produce a dmp file in there, for example. Anyway... out to torture this machine now ------- HAPPY TO DO IT.

Thank you Vir!
Mario

My System SpecsSystem Spec
.

06 Sep 2012   #22

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

The latest of these was from back in July, and extends back to Feb. They all report TDR failure, which means your graphics driver did not respond to a request, and when Windows tried to bring it back to life, it failed to revive, and therefore the BSOD. This can be caused be an issue with the graphics card in that it was not cooperating, and therefore the driver was held up waiting on the card, or this could be the fault of the driver itself.

I did notice that the graphics driver is back from Feb 29, 2012, which if I recall correctly I remember back then of support forums receiving an large influx of people with driver woes because there was some bug that festered in that version of the driver. You'll definitely wanna see about updating it if you have not already done so.
My System SpecsSystem Spec
07 Sep 2012   #23

Windows 7 Ultimate X64 Version 6.1.7601 SP1
 
 

Hello Vir,

First I run the Prime95 Tests for 6h 03min, 636 tests, 0 errors and 0 warnings. Then I stopped it to setup the next tests for the night -- While downloading Seatools and answering emails, froze again. Here are the details (same as before) at the crash time:
"The previous system shutdown at 8:23:23 PM on ‎9/‎6/‎2012 was unexpected." (this is the strange/interesting part -- this is the time the system freezes (8:23), and it marks that time as a shutdown, but no dmp records... not in kernel reports, not in minidump).
Details:
<Event xmlns="Error">
<System>
<Provider Name="EventLog" />

<EventID Qualifiers="32768">6008</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2012-09-07T00:38:24.000000000Z" />

<EventRecordID>63879</EventRecordID>

... .<Data>32647</Data>

... <Binary>DC070900040006001400170017009B01DC070900050007000000170017009B01A81B00003C00000001000000A81B 000000000000D40D00000100000000000000</Binary>






Rebooted, continued with the tests.

On large FFTs test -- all cores went straight to 100% and stayed there (I have a CPU monitor gadget). Norton gave me the warning that Prime95 was using a lot of my CPU (*first time I see this warning. Ever.) All cores operating at 74C to 78C, while I never saw them above 45C before, and all fans operate normally. My CPU monitor gadget is set for ringing an alarm if a core reaches 80C... it went to 79C. I'm not comfortable allowing this test overnight -- if I have an "electrical event" here (because of a faulty PSU), it burns my house. Also, the CPU has never reached this level of work before, in any of the several crashes. It crashes doing normal simple things, like browsing. I stopped this test after 3h running, with no errors.

Seatools (DOS) from a Disk startup. It run the short and long generic tests (only those two were available in the DOS version, other than the advanced) in each of the HDs -- no errors. It needed some 4h+ to run in each of the HDs.

As for the Graphics card -- The drivers and card were removed and reinstalled and updated on Aug. 09.... to do that, I used my previous card (also Nvidia)... I took the new one off, put the old one in, un-istalled the new one. Then, put the new card in and re-installed it again. Now thinking about it, I had to use some drivers to work with my monitor while I 'erased' the previous installation... which means, it was not really a "100% new" set of files -- windows HAD TO use something to give me a screen... Could those files have problems? I'm NOT opposed to removing it all again, and reinstalling it all again... But I don't have another video card to use. If there is a way to boot to DOS, and replace/re-install ALL drivers (video, and others too) without re-installing Windows7 from scratch, please let me know (Repair install?, select drivers one-by-one and (somehow) update them? Which ones?).

Other than that... should I buy a new PSU just in case? If so, how to assure I'm buying a good one? I hate wasting money, and I'm in a pretty tight money supply... but it could be cheaper than the hours trying to fix it.
My System SpecsSystem Spec
.


10 Sep 2012   #24

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Prime95 will certainly put your CPU to its limits, which is why it's used frequently for benchmarking and overclock testing.

As for reinstalling all drivers without changing Windows, not that I'm aware of. The closest thing is installing a copy of Windows over your existing one, but this will alter the environment and cause you to reinstall your programs as well. I don't believe a repair install will help you in this situation.

The concern I have is that we have no conclusive evidence for anything right now, nor will we ever. Tests are not showing up positives, and crashdumps are scarce and misleading. So I know we are dealing with hardware, but unfortunately which hardware cannot be ascertained. Since Prime95, Memtest and Seatools showed up nothing, I can only pinpoint it to the Trio of Trouble - CPU, Motherboard or PSU. Either of these can evade diagnostic tests, and there's no sufficient testing for the mobo nor the PSU. So to be honest, despite what I can go on based on the information provided, it's still a bit of a gamble on whether or not it's the PSU. I personally would start with it first, but we can't be 100% sure it is without swapping it with an ok PSU, and that costs money.

As for looking for replacement PSUs, this is a good article to base decisions off of, and has some good recommendations at the bottom. When comparing PSUs of similar wattage, you're paying more for reliability and modularity, not performance.
My System SpecsSystem Spec
11 Sep 2012   #25

Windows 7 Ultimate X64 Version 6.1.7601 SP1
 
 
VERY interesting!

Dear Vir Gnarus,
Thank you very much for the effort, the PSU buying guide, and all tests. If I am to replace the whole trio of trouble... do you have a guide for Mobo buying and testing? If I buy another Mobo, do I need to reinstall windows? Do you think it is worth replacing the CPU?

NOW... before we give up on this pupy -- let me tell you the news, and this was a shock for me. After reading your last reply I was 'a little' sad, and trying to work here as the backup HD constantly StartToSpin - read(4sec) - Click&ShutsDown ... and repeat the cycle over and over again. Noticed this recently, and was bugging me. I got brave and angry, and I just pulled the freaking SATA cable out of the HD... while using the computer.... It started to spin one more time (without a SATA cable?!), then I got a bunch of (expected) errors, and then.... AND IT IS ALL FINE. .

My CPU has a lot less activity, it is quiet(er), and event viewer now shows less warnings, less information, even less audits. I'll reboot now (haven't done it yet), and let you know if anything strange happens.

Could it be that my PSU was messing up that HD, and eventually crashing the system? Why no crashdumps? I'm very confused... but hopeful for a explanation.

thanks again,
Mario
My System SpecsSystem Spec
11 Sep 2012   #26

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Backup HD? I was not aware you had any internal drive aside from the one Windows is installed on, and even so I didn't think it would cause the failure to write dumps to your Windows drive.

Either way, I can be more sure we're dealing with a bad drive. That click is commonly referred to as the "click of death", which is a common behavior on dead drives. So I can evidently see your drive causing your hanging issues as Windows would be trying to do anything from indexing it to maintaining its mount(s) and so on. The drive then ends up failing to reply to any of the requests, which will therefore end up causing an interrupt storm as interrupts for drive I/O requests will keep piling up until your system hangs from it.

When did you install this backup HD?

We should not rule out the possibility that it's the PSU, but right now that evidence alone is enough to convict the HD as being cause, as it is the piece of hardware that is certainly bad.
My System SpecsSystem Spec
11 Sep 2012   #27

Windows 7 Ultimate X64 Version 6.1.7601 SP1
 
 

My joy was short lived... and you are correct again -- it is not that HD. Rebooted without the backup drive, all was good, watching a youtube video and suddently... freeze all -- screen, audio, all... and re-started. Same behavior -- no dumps.

The backup HD was always there. It may be failing, but it is not the sole cause of the problem -- at the most, it is a contributor.

So, the Event Viewer log tells me the usual:
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<TimeCreated SystemTime="2012-09-11T14:32:58.000000000Z" />....

But I also found this 'warning':
<Provider Name="Microsoft-Windows-Search" Guid="{CA4E628D-8567-4896-AB6B-835B221F373F}" EventSourceName="Windows Search Service" />
<EventID Qualifiers="32768">3036</EventID>
<TimeCreated SystemTime="2012-09-11T14:33:18.000000000Z" />



Not sure if it means anything that <EventID Qualifiers="32768"> is the same in both.

So -- replace PSU is my logical next step? Anything else I can try before that? (if possible, I would like to try to force the system to create crashdump files -- is that possible?)



Thanks again,
Joyless...
Mario still hanged.
My System SpecsSystem Spec
11 Sep 2012   #28

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

I think a final questionnaire round should be in order before we proceed:

1. Have you tried using any other graphics card or onboard video controller (on your mobo) and see if the system stabilizes with those?

2. What exactly is the hang experience? Does mouse still move or is the cursor also frozen? Is it a progressively increasing hang (be it fast growing or slow), or is it an instalock?

3. While you originally mentioned the hangs occur any time, have you noticed any consistency at all lately, or is it still very erratic? You did mention it happened with a youtube video. Can this be reproduced? Are there any actions that allows you to reproduce it?

3. What exactly is your PSU? In fact, can you provide us your entire PC hardware specs? I don't recall that we ever went around to doing that.

This all may be redundant questions but I'm too lazy to read over the entire thread again to grab details and it'd be nice to have these all answered in one post just so we're absolutely clear on things.
My System SpecsSystem Spec
11 Sep 2012   #29

Windows 7 Ultimate X64 Version 6.1.7601 SP1
 
 

Quote   Quote: Originally Posted by Vir Gnarus View Post
1. Have you tried using any other graphics card or onboard video controller (on your mobo) and see if the system stabilizes with those?
I had an older video card (Nvidia 8400 GS), which I replaced (on 11/09/11) with the current Nvidia GEForce-GT520 because of suspicion the video card was causing these crashes.

Quote   Quote: Originally Posted by Vir Gnarus View Post
2. What exactly is the hang experience? Does mouse still move or is the cursor also frozen? Is it a progressively increasing hang (be it fast growing or slow), or is it an instalock?
Normal working (office) or browsing on computer, everything normal, all CPUs with small load, small RAM used, no overheating, no noises, all normal... suddenly, it all freezes: image is frozen even if it's a screensaver, no keyboard input (keyboard can't turn on Caps, or can't turn off Numlock), mouse cursor disappears and there is no mouse input possible. All fans remain working without a glitch. No new noises. If there is a sound being played at the freeze time, that sound is locked in a loop (some 1/10 of a second, I guess). The computer seems to remain in that frozen state until I reset of force power down -- Last week it was frozen from 10PM to 8AM.

Quote   Quote: Originally Posted by Vir Gnarus View Post
3. While you originally mentioned the hangs occur any time, have you noticed any consistency at all lately, or is it still very erratic? You did mention it happened with a youtube video. Can this be reproduced? Are there any actions that allows you to reproduce it?
It is still completely erratic /random to the best of my knowledge. I tried to reproduce it many times, including loading and playing several videos, and I can't repeat it.

Quote   Quote: Originally Posted by Vir Gnarus View Post
4. What exactly is your PSU? In fact, can you provide us your entire PC hardware specs?
• PSU: Cooler Master RS 600-PCAR-E3 (used the calculator in one of your links and it told me I need 440W PSU with a 30% buffer on the energy supply).
• Motherboard: Gigabyte Technology, P67A-UD3-B3, V1.1
• BIOS info: Award Modular BIOS v6.00PG Version: GBT - 42302e31, downloaded/installed latest update F9.
• CPU: Intel64 Family 6 Model 42 Stepping 7, i7-2600 CPU @ 3.40GHz Speed: 3701
• Installed RAM: 16GB, in 4 x 4GB, Corsair XMS3
• Graphics: NVIDIA GeForce GT 520, located on PCI bus 6, device 0, function 0, Driver Date: 20120515, Version: 8.17.13.142
• CD/DVD drives: ATAPI iHAS124 Y (Standard CD-ROM drives), Microsoft driver V6.1.7601.17514
• Network Adapter: incorporated in Mobo.
WAN Miniport (SSTP) (IKEv2) (L2TP) (PPTP) (PPPOE) (IPv6) (IP) (Network Monitor) Microsoft
Realtek PCIe GBE Family Controller, MAC Address: 1C:6F:65[IMG]file:///C:\Users\MARIOS~1\AppData\Local\Temp\msohtml1\01\clip_image001.gif[/IMG]7:74:A7, driver date 6/12/2012, version 7.61.612.2012, signed by MSFT.
Microsoft ISATAP Adapter, Teredo Tunneling Adapter, 6to4 Adapter, ISATAP Adapter, RAS Async Adapter (MAC Address: 20:41:53:59:4E:FF)
• Monitors: two Samsung SyncMaster 943BWX, 1440 x 900 (32 bit) (60Hz) Driver Name: nvd3dumx.dll, nvwgf2umx.dll, nvwgf2umx.dll, nvd3dum, nvwgf2um, nvwgf2um, Driver File Version: 8.17.0013.0142 (English)
• Comfort Curve Keyboard 2000 wired to USB, and Logitech MK700 wireless set at the same time.
• Drive: C:
Free Space: 861.9 GB, Total Space: 953.8 GB, File System: NTFS, Model: ST31000528AS
• Drive: E: (used for backup, and currently unplugged)
Free Space: 542.6 GB, Total Space: 953.9 GB, File System: NTFS, Model: ST31000528AS
• Sound: NVidia High Definition Audio - Disabled; Realtek High Definition Audio Enabled with Driver Date 6/19/2012, Version 6.0.1.6662.
• OS: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
[[[Let me know if I forgot anything]]]


Quote   Quote: Originally Posted by Vir Gnarus View Post
This all may be redundant questions but I'm too lazy to read over the entire thread again to grab details and it'd be nice to have these all answered in one post just so we're absolutely clear on things.
That is fine, but please:
- Let me know if I should run the SF Diag tool again.
- Look at post #5 made by you -- I was sure you were going to solve this problem in a Software fix or driver update.
- I would like to try to force the system to create crashdump files -- is that possible?
- Let me know if this is relevant: Windows has a lot of problems recorded here: Control Panel\All Control Panel Items\Action Center\Check For Solutions. All are old, but shows you what I’ve been dealing with:
(7/26/2012) A problem with your video hardware caused Windows to stop working correctly.
Problem signature:
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Files that help describe the problem
WD-20120726-1708.dmp (one of the older dmps – I attached it here.)
sysdata.xml
WERInternalMetadata.xml
My System SpecsSystem Spec
11 Sep 2012   #30

Windows 7 Ultimate X64 Version 6.1.7601 SP1
 
 

Also... I asked for a "system health report" from Control Panel\All Control Panel Items\Performance Information and Tools\Advanced Tools.... in there, you can see a hardware failure as you predicted. It's in the Mobo... but I cannot read that language - I have no idea what the report is talking about. Can you?

Then, I generated a system information file. There are several items in the "conflicts/sharing" area... System info file is also attached.

Hope these 2 help. thanks again.
My System SpecsSystem Spec
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 HardHang every night, no BSOD, not fixed in startup, common 0xC000000D




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