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Windows 7: Bizarre Happening-- need advice

17 Aug 2012   #1
compiler

windows 7 home 64 bit
 
 
Bizarre Happening-- need advice

I just had a bunch of bizarre stuff happen and I hope someone can shed some light on what exactly is going on. This happened last night.

I booted my W-7 Home laptop and got a strange black screen.. It basically said something had happened and it gave me the choice to boot to Windows normally or some kind of boot/repair (Recommended). Anyway, I chose the normal boot. It did, and everything was fine but I had no internet access. The indicator (lower right of screen) said there were no wireless connections available. This was weird because there is usually mine and 4 others (secured, from the neighbors). The symbol had a red mark on it. Meanwhile, my other laptops (all XP machines) connected fine but did not work fine. I would go to an URL and it was not available. It might then work fine for a few minutes and again another site would not be available.



I then took my W-7 laptop to McDonalds since they had wireless. I booted up and again got that black screen with the choices to boot into Windows normally or use some kind of Repair. I chose the Repair. It also asked if it could use System Restore. I indicated yes. But then it did some stuff and appeared to hang. I chose CANCEL but it said Cannot Cancel. I let it go for 15 minutes and then had to do a cold shutdown (held power button down).



I then rebooted. It seemed to boot normally and found all the available connections. Norton booted up saying something about a Live Update Problem.



I went home and this time it booted up fine. I got the Norton Error Message. I told it to fix the Live Update Error. It indicated there might still be a problem, but it was not a problem with my computer. The computer then indicated that updates were available. I believe I had alread installed those updates when they came out on Tuesday. So, maybe it did do a System Restore.



Anyway, those are the sketchy details. All is working fine, but I am very confused. I’m not sure how to proceed to figure out what was going on. Do I have a computer hardware problem? Unlikely since my other laptops were acting in a strange way also. Might it be a driver or wireless card problem. I just don't know what happened?



Mel



My System SpecsSystem Spec
.
17 Aug 2012   #2
compiler

windows 7 home 64 bit
 
 

For what it's worth:


I did check Events Viewer. It had a critical error, Event ID-41, Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I know the previous time I used it, I was in a hurry and quickly x-ed out my running programs and closed the cover (which shuts it down). I usually just click the shut it down choice. So, maybe something happened with that?

Mel
My System SpecsSystem Spec
17 Aug 2012   #3
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

You got ID 41 because of the way you shut your computer down. It sounds to me like you have a Norton problem. Many do.
The steps I recommend is remove Norton and install MSE.
Microsoft Security Essentials - Free Antivirus for Windows
Once that is done check for Windows Updates again. You might of restored before the updates were properly installed.
My System SpecsSystem Spec
.

17 Aug 2012   #4
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Why did you can system restore??? Let it run for a few hours eventually. Luckily there's no such thing as a half system restore.... so no damage at all.

Red cross on wireless icon means there's something wrong with driver. But you can connect now (sometimes).. right?

"It basically said something had happened and it gave me the choice to boot to Windows normally or some kind of boot/repair (Recommended). "=>that's because it crashed, and you have automatic reboot on crash enabled. Disable that so you see the BSOD!
Although for vista do this: Automatic Restart Vista - How To Disable the Automatic Restart on System Failure in Windows Vista
My System SpecsSystem Spec
18 Aug 2012   #5
compiler

windows 7 home 64 bit
 
 
It happened again

Kaktusoft and others:

It happened again. My wife tried to boot up and again I got that same screen. I chose to boot into windows normally and it did. All seems to be working (no internet issues either).

I checked Events Viewer and again it was the same critical error.

Do I really want to disable to reboot option just to see BSOD?

Should I post the details from the Event Viewer here (I don;t think it reveals anything).

Frankly, all this started after I did the latest updates installation. Does anyone know of a problem with that?

I guess I could uninstall all the updates.

This new error occurs sporadically. I use this laptop a lot and most of the time it is booting up fine. But this is the second time.

I am going to do a scan with Norton (I use NIS and have not had problems for the last year) and then Malwarebytes.

I canned System Restore because it did not appear to be doing anything (and I was sitting in McDonalds). I can do a System Restore here at home. HOW LONG SHOULD THAT TAKE? Hours? Am I better off just going to Add/Remove programs and removing the latest updates? (I assume I'l then get the icons asking me to install updates?)

Mel



Mel
My System SpecsSystem Spec
18 Aug 2012   #6
compiler

windows 7 home 64 bit
 
 

Another question.

You said:
>>>>>
Red cross on wireless icon means there's something wrong with driver. But you can connect now (sometimes).. right?
>>>>>>>>>>>

If it happens again, what can I do to try and get internet connection.

Should I go into control panel, networking properties and navigate to the card and uninstall and then install it?

Mel
My System SpecsSystem Spec
18 Aug 2012   #7
compiler

windows 7 home 64 bit
 
 
Could this be an AHA Moment-- at least a clue

Perhaps an AHA moment??
OK. I did check and each time before the critical error, in fact on the previous computer shutdown, there was the following WARNING. In further checking, this WARNING has only occurred a few times.

Can someone help decipher this? Is ISASS.EXE the culprit? Or....?





WARNING – USER PROFILE SERVICE—EVENT ID 1530


Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.


DETAIL -

20 user registry handles leaked from \Registry\User\S-1-5-21-2527946468-2287944044-1333985061-1001:

Process 604 (\Device\HarddiskVolume2\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-2527946468-2287944044-1333985061-1001

Process 604 (\Device\HarddiskVolume2\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-2527946468-2287944044-1333985061-1001

Process 2248 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-2527946468-2287944044-1333985061-1001

Process 2248 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-2527946468-2287944044-1333985061-1001

Process 2248 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-2527946468-2287944044-1333985061-1001

Process 2248 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-2527946468-2287944044-1333985061-1001

Process 2248 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-2527946468-2287944044-1333985061-1001\Software\Policies\Microsoft\SystemCertificate s

Process 2248 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-2527946468-2287944044-1333985061-1001\Software\Policies\Microsoft\SystemCertificate s

Process 2248 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-2527946468-2287944044-1333985061-1001\Software\Policies\Microsoft\SystemCertificate s

Process 2248 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-2527946468-2287944044-1333985061-1001\Software\Policies\Microsoft\SystemCertificate s

Process 2248 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-2527946468-2287944044-1333985061-1001\Software\Microsoft\SystemCertificates\Trusted People

Process 604 (\Device\HarddiskVolume2\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-2527946468-2287944044-1333985061-1001\Software\Microsoft\SystemCertificates\My

Process 2248 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-2527946468-2287944044-1333985061-1001\Software\Microsoft\SystemCertificates\My

Process 604 (\Device\HarddiskVolume2\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-2527946468-2287944044-1333985061-1001\Software\Microsoft\SystemCertificates\CA

Process 2248 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-2527946468-2287944044-1333985061-1001\Software\Microsoft\SystemCertificates\CA

Process 2248 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-2527946468-2287944044-1333985061-1001\Software\Microsoft\SystemCertificates\SmartCa rdRoot

Process 2248 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-2527946468-2287944044-1333985061-1001\Software\Microsoft\SystemCertificates\trust

Process 604 (\Device\HarddiskVolume2\Windows\System32\lsass.ex e) has opened key \REGISTRY\USER\S-1-5-21-2527946468-2287944044-1333985061-1001\Software\Microsoft\SystemCertificates\Disallo wed

Process 2248 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-2527946468-2287944044-1333985061-1001\Software\Microsoft\SystemCertificates\Disallo wed

Process 2248 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-2527946468-2287944044-1333985061-1001\Software\Microsoft\SystemCertificates\Root


 

Last edited by compiler; 2012-08-18 at 12:31.
My System SpecsSystem Spec
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 Bizarre Happening-- need advice




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