Windows 7: Bsod - bad_pool_caller

Ramble012 · 17 Aug 2012

I have been getting a BSOD, specifically a physical memory dump with the message BAD_POOL_CALLER.

I don't recall installing anything new on the PC recently but I can't say for sure that I haven't either. I have not attempted to alter or uninstall anything since I first saw the BSOD.

Thank you in advance for your help.

Capt.Jack Sparrow · 22 Aug 2012

Quote: Originally Posted by Ramble012

I have been getting a BSOD, specifically a physical memory dump with the message BAD_POOL_CALLER.

I don't recall installing anything new on the PC recently but I can't say for sure that I haven't either. I have not attempted to alter or uninstall anything since I first saw the BSOD.

Thank you in advance for your help.

Hello there!

Seems like there are multiple reasons but what stands out is one of crashes is "REGISTRY_ERROR"

Quote:

Something has gone badly wrong with the registry. If a kernel debugger
is available, get a stack trace. It can also indicate that the registry got
an I/O error while trying to read one of its files, so it can be caused by
hardware problems or filesystem corruption.
It may occur due to a failure in a refresh operation, which is used only
in by the security system, and then only when resource limits are encountered.

Run SFC Scan SFC /SCANNOW Command - System File Checker

Download and run Malwarebytes to rule out Malware infections.

Update this driver:

Code:

GVTDrv64.sys     Tue Sep 05 12:40:02 2006 (44FD22CA) http://sysnative.com/drivers/driver.php?id=GVTDrv64.sys

BSOD BUGCHECK SUMMARY

Code:


Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\081812-5553-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sat Aug 18 09:43:37.781 2012 (GMT+5)
System Uptime: 0 days 16:39:55.983
BugCheck C2, {7, 109b, 0, fffff900c47bcb50}
Probably caused by : win32k.sys ( win32k!RFONTOBJ::vDeleteRFONT+319 )
BUGCHECK_STR:  0xc2_7
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0xc2_7_win32k!RFONTOBJ::vDeleteRFONT+319
Bugcheck code 000000C2
Arguments 00000000`00000007 00000000`0000109b 00000000`00000000 fffff900`c47bcb50
BiosVersion = F7
BiosReleaseDate = 03/28/2012
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = To be filled by O.E.M.
MaxSpeed:     3400
CurrentSpeed: 3430
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\081712-6286-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Fri Aug 17 09:31:46.526 2012 (GMT+5)
System Uptime: 0 days 22:23:57.338
BugCheck 51, {1, fffff8a01aa1d410, 24a37000, 465}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+3a2f5 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x51
PROCESS_NAME:  taskhost.exe
FAILURE_BUCKET_ID:  X64_0x51_nt!_??_::NNGAKEGL::_string_+3a2f5
Bugcheck code 00000051
Arguments 00000000`00000001 fffff8a0`1aa1d410 00000000`24a37000 00000000`00000465
BiosVersion = F7
BiosReleaseDate = 03/28/2012
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = To be filled by O.E.M.
MaxSpeed:     3400
CurrentSpeed: 3430
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\081712-5631-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Fri Aug 17 17:03:15.107 2012 (GMT+6)
System Uptime: 0 days 7:30:21.919
BugCheck 1A, {41790, fffffa8001733a00, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+355e4 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+355e4
Bugcheck code 0000001A
Arguments 00000000`00041790 fffffa80`01733a00 00000000`0000ffff 00000000`00000000
BiosVersion = F7
BiosReleaseDate = 03/28/2012
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = To be filled by O.E.M.
MaxSpeed:     3400
CurrentSpeed: 3430
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Ramble012 · 22 Aug 2012

Thank you for the response. So an update on what's been going on so far. I've noticed two more BSOD messages. I've been getting "System Service Exception" and that's mostly been coming up when I try to power down the computer. As soon as I start the power down it automatically goes to BSOD. The other one I just saw today is "Page Fault In Non Paged Area."

So I did what you requested and ran malwarebytes and it came up with no errors. I updated the driver and ran the sfc scan. The sfc scan did come back with having errors that it could not fix. I'll paste the message from the prompt.

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

Anything I can do at this point?

Capt.Jack Sparrow · 22 Aug 2012

Quote: Originally Posted by Ramble012

Thank you for the response. So an update on what's been going on so far. I've noticed two more BSOD messages. I've been getting "System Service Exception" and that's mostly been coming up when I try to power down the computer. As soon as I start the power down it automatically goes to BSOD. The other one I just saw today is "Page Fault In Non Paged Area."

So I did what you requested and ran malwarebytes and it came up with no errors. I updated the driver and ran the sfc scan. The sfc scan did come back with having errors that it could not fix. I'll paste the message from the prompt.

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

Anything I can do at this point?

Please upload the file from C:\Windows\Logs\CBS\CBS.log

Ramble012 · 22 Aug 2012

I've attached the info. Thank you, again.

Capt.Jack Sparrow · 22 Aug 2012

Quote: Originally Posted by Ramble012

I've attached the info. Thank you, again.

Mate,

The files seems like be heavily damaged so no easy task to repair them manually. Try to run a Repair Install that may work or try to do a Clean Install.

Repair Install
Clean Install Windows 7
Clean Reinstall - Factory OEM Windows 7
Clean Install with a Upgrade Windows 7 Version

Ramble012 · 22 Aug 2012

I kind of figured as much. I'll give the repair install a shot and if that doesn't work clean install it is!

Thanks for all your help Capt!

Capt.Jack Sparrow · 23 Aug 2012

Quote: Originally Posted by Ramble012

I kind of figured as much. I'll give the repair install a shot and if that doesn't work clean install it is!

Thanks for all your help Capt!

No problem. Glad to help

Ramble012 · 08 Sep 2012

Well I thought this issue was going to be solved with a quick re-install but the problems have persisted past that. I have tried re-installing Windows several times and I'm still having blue screens consistently even if I just let the computer sit after the re-install.

This is probably the 5th or 6th time I've tried and this time all I did was put the necessary drivers on the computer and I let it sit and i'm getting a "Memory_Management" bsod, I think i've seen two of them so far. I'm attaching the zip file to hopefully get some insight on what I can do to fix this.

Thank you in advance.

Windows 7: Bsod - bad_pool_caller

Bsod - bad_pool_caller problems?