BSOD - fileinfo.sys and ntoskrnl.exe

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  1. Posts : 33
    MS Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #21

    now it's showing the other drivers now but last time I tried it didn't, my computer is acting very strange. 2 times now I have started it after a crash and my firefox will not work and when it finally comes up all my book marks are gone. This time my bookmarks are all visible and I'm showing all of my drivers. I'll run verifier now.
      My Computer


  2. Posts : 33
    MS Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #22

    When I tried to clear my update list last time it didn't work either, but now it is. I remember yesterday also I couldn't open itunes because it said the folder it was in is blocked. It's like I don't always have full access to my own system.

    I removed .NET 4.5 and I'm re-installing then running verifier.
      My Computer


  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #23

    As and when it will crash with verifier enabled, report us, with crash dump.
      My Computer


  4. Posts : 33
    MS Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #24

    No BSOD yet but still same issues with windows, I can run itunes tells me I don't have permissions, I can't uninstall any programs or remove Firefox which just moves super slow or locks up. Also my bookmarks are gone again, but they were here last night before I went to bed. Running malware bytes for the hell of it
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #25

    If the computer works slow, it is due to the driver verifier. Whenever you will disable it, it will come back to normal.

    Malwarebyte is a good idea, but do the scan in safe mode, as in safe mode almost a lot of system services are running in safe mode, MBAM can do a close scan.

    When you will disable the verifier, if it crashes anymore, let us know it, and we will take the next step then.
      My Computer


  6. Posts : 33
    MS Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #26

    But is there any explination why my permissions might have changed? Should I do a system restore to 9-18 before all the issues started?
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #27

    Most probably, after disabling verifier, you will get your iTunes permission and and firefox bookmarks back.

    While it is running, please be patient.

    If the cause of the crash is hardware, system restore will have nothing to do with it.
      My Computer


  8. Posts : 33
    MS Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #28

    those issues were before I ran verifier actually, I'll let verifier finish the last 12 hours while I'm at work.
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #29

    First let the verifier finish. With it running, dont do a system restore.

    Then first disable the verifier, and do that system restore.
    After that, boot into safe mose, and do a full scan with MBAM.
      My Computer


  10. Posts : 33
    MS Windows 7 Home Premium 64-bit SP1
    Thread Starter
       #30

    completed the 24 hours of verifier with no issue, performed the system restore and malwarebytes is running currently in safe mode. The game automatically downloads and updates through Steam, should I let this occur to see if I have issues again? I'm going to do the .net install manually prior to the game install so make sure it's completed properly.
      My Computer


 
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