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Windows 7: BSOD - fileinfo.sys and ntoskrnl.exe

18 Aug 2012   #1
bigdave

MS Windows 7 Home Premium 64-bit SP1
 
 
BSOD - fileinfo.sys and ntoskrnl.exe

The 3 crashes included were before I:
-updated Realtek HD audio drivers
-disabled the AMD HD audio driver
-turned HD sleep to never
-updated video driver

System has been running with no issue since Sept 2011 up until July 2012. I've already done a repair install so I don't not have all the dump files unfortunately from last month .

I've had no issues in the last day, but prior to the repair install I could get a week or so of the system running before it would crash. Because the crashes were so random before I can't really know if something is wrong still.

The first crash was when I tried to use disk cleaner to remove windows.old folder.
The other 2 were when system was idle, I've never had an actual crash while using the system or gaming.

I just wanted experts to look at it to see if they see anything that stands out.

Thanks


My System SpecsSystem Spec
.
18 Aug 2012   #2
bigdave

MS Windows 7 Home Premium 64-bit SP1
 
 
update

I was able to complete removal of windows.old without a BSOD. If I can get 2 weeks of stability I'll consider it solved.
My System SpecsSystem Spec
19 Aug 2012   #3
bigdave

MS Windows 7 Home Premium 64-bit SP1
 
 
crashed again

System appeared to be running smooth, so I ran memtest for the heck of it.

After completing the first pass, the screen filled with random text but appeared to keep running. I tried to view the error log and it locked up showing like 3k on test 3 and I had to restart to get out of it.

Got this BSOD as soon as windows restarted. I'm going to assume it's ram at this point?
My System SpecsSystem Spec
.

20 Aug 2012   #4
bigdave

MS Windows 7 Home Premium 64-bit SP1
 
 

The crazy screen I had was with memtest86 which I heard is common with 86 but not 86+. I took a stick out and got a clean pass. I've got memtest86+ and will run through my 4 sticks today.
My System SpecsSystem Spec
20 Aug 2012   #5
bigdave

MS Windows 7 Home Premium 64-bit SP1
 
 
Update

All 4 sticks passed individually, running all 4 for a few hours now. If the ram passes what would be the next step? Driver verifier?

I went to bios and checked voltage and speed of ram, running 1333 and 1.5v as recommended.
My System SpecsSystem Spec
21 Aug 2012   #6
bigdave

MS Windows 7 Home Premium 64-bit SP1
 
 

completed 18 hours of memtest86+ with no errors, so I guess it's not the ram.

What now?
My System SpecsSystem Spec
21 Aug 2012   #7
bigdave

MS Windows 7 Home Premium 64-bit SP1
 
 
another bsod

Sept 20 is when my warranties are up. I'd really appreciate some help.
My System SpecsSystem Spec
21 Aug 2012   #8
bigdave

MS Windows 7 Home Premium 64-bit SP1
 
 

found updated audio drivers and ATI audio drivers on the Realtek website. They were updated as of 6-22-12 and I started having issues on 7-11-12 hopefully this is the answer. I'll keep the thread updated
My System SpecsSystem Spec
18 Sep 2012   #9
bigdave

MS Windows 7 Home Premium 64-bit SP1
 
 
BSOD after 1 month of stability

The only thing that changed is that I installed borderlands 2 last night, I assume it has something to do with that? Is there any drivers that looked really out of date?
My System SpecsSystem Spec
18 Sep 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello Dave,

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
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 BSOD - fileinfo.sys and ntoskrnl.exe




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