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Windows 7: BSOD while running CPU intensive programs - Bug Check Code 0x00000124

22 Aug 2012   #21

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Latest crashdump I see is from August 21, and it reports another internal CPU timer issue during use of video encoding/decoding with Handbrake. The problem is that the report you gave us doesn't seem most recent: the syslog, for example has entries only up to August 18. Can you generate a new report with crashdumps? Thanks.

- Isaac


My System SpecsSystem Spec
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22 Aug 2012   #22

Windows 7 Professional 64bit
 
 

Vir,
Ok I generated another one...I thought I got them all last time but hopefully this one is ok. Please let me know.

Thanks,
Russ
My System SpecsSystem Spec
22 Aug 2012   #23

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Ok, it appears neither a crashdump nor an event log entry is being created for these crashes, which either means this is happening very early during Windows startup, or some I/O failure between your disk and memory.
My System SpecsSystem Spec
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22 Aug 2012   #24

Windows 7 Professional 64bit
 
 

Vir,
I think there is an event log entry being created. I attached a screenshot of my Event Viewer. The crash only happens soon after Windows boots when I'm running the verifier program. Every other time it's occurred when I'm encoding video with Handbrake. So if it's an I/O failure between disk and memory, how do you think I should proceed? Does this mean it may not be the CPU?

Thanks,
Russ
My System SpecsSystem Spec
22 Aug 2012   #25

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Notice the latest instance was from yesterday? That's what I meant. It hasn't reported anything from the crash experienced when turning Driver Verifier on.

There may be a driver problem or some other issue manifesting when Driver Verifier is activated, but there's a good possibility it is not involved with what you've been experiencing consistently.

If you can at least write down on the blue screen caused by Driver Verifier, or take a snapshot of it with a camera or whatever, that would be better than being completely in the dark. We'll need the name of the actual bugcheck experienced, the 4 parameters (numbers in parentheses), and name of any driver mentioned (such as "Probably caused by:" or something) if present. If you can mention if it states that crashdump creation was complete or is hung up or anything like that, that'd be great.

Just so you know, you may need to turn off Automatic Restart on crash. Do this by typing "Advanced system settings" in Start Menu, go to Startup & Recovery settings, and uncheck "Automatically restart". Save settings and restart. Then turn on Driver Verifier, set it up and restart again.

If your system reboots without a blue screen despite having unchecked this, then you are suffering from a major power failure, which can be caused by a short circuit, or a bad power supply.
My System SpecsSystem Spec
22 Aug 2012   #26

Windows 7 Professional 64bit
 
 

Vir,
I'm sorry, I don't think I was being clear. I didn't run the verifier today - I ran it before I began this thread, so the "081812-16208-01.dmp" file that's in all of the zip files was created when I tried testing with verifier. The system does have a blue screen when unchecking "Automatically Restart" in Startup & Recovery settings.

Let me know if this works for you, otherwise I can set it up to run again and re-generate the files.

Thanks,
Russ
My System SpecsSystem Spec
23 Aug 2012   #27

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

What I'd like done is Verifier to be ran again and capture another blue screen to discover if anything has changed since you disabled the ASUS services and uninstalled the applications.
My System SpecsSystem Spec
24 Aug 2012   #28

Windows 7 Professional 64bit
 
 

Vir,
I've been running verfiier for a while, and attempting to get a BSOD. I encoded video yesterday for about 8 hours straight, and didn't get any BSOD. Previously when I had ran verifier, about a minute into booting into Windows it would BSOD, even without me starting any programs. Now it seems to be running fine. I attached two screenshots of my verifier settings. I wonder whether stopping some of those services a few days ago did the trick? What are your thoughts?

Thanks,
Russ
My System SpecsSystem Spec
24 Aug 2012   #29

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

You stated that it crashed again after you turned off the survives though, yes?

What concerns me is that those drivers for the ASUS mobo utilies are still present in the list of loaded drivers (asio.sys, asupio.sys, etc). I personally would be wary about removing them manually, but if you wanna try, you should set a restore point, then go into Safe Mode and go into /Windows/System32 and rename their extension from .sys to like .sysBAK or whatever. They may be in /Windows/System32/drivers so check there too.

Another option is to use Driver Sweeper on em. However, I still highly recommend you make a system restore point first before doing so. Still, Driver Sweeper can be more thorough than just manually removing the drivers themselves.
My System SpecsSystem Spec
24 Aug 2012   #30

Windows 7 Professional 64bit
 
 

It did crash once after I turned off all the services, but what I didn't do after turning them off was restart my computer, and I wonder if maybe restarting cleared out anything that may have been left behind by the services being on?

I'm thinking I may leave the verifier settings on for a few more days, try encoding lots of video, and see if it crashes again. If it does, I'll make a system restore and run Driver Sweeper.

What do you think?

Thanks,
Russ
My System SpecsSystem Spec
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 BSOD while running CPU intensive programs - Bug Check Code 0x00000124




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