BSOD while running CPU intensive programs - Bug Check Code 0x00000124

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russifer

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Hello all,
I went through my first attempt at building my own computer about 2 months ago and the process went fine. But about a week after I began using it, I started getting BSOD that seemed happen whenever I would run a CPU intensive program (Handbrake, VMWare Player, etc). It won't always crash when running one of these, but maybe once every couple of days when running a program such as this. I've tried the following after researching online:

  • Ran memtest86 overnight, no errors found in RAM
  • Put in a beefier CPU cooler (ZALMAN CNPS9500A-LED 92mm 2 Ball CPU Cooler) to lower the CPU temps
  • Reinstalled to a fresh version of Windows 7
  • Ran 'verifier.exe' according to the steps shown in many posts here - the result of this is that about 30-60 seconds after I login to Windows, a BSOD occurs - this is repeatable every time until I cancel the verifier program

The specs of this computer are as follows:

  • Intel Core i7 3770 processor
  • Microsoft Windows 7 Professional x64
  • Antec BP550 Plus 550W Continuous Power ATX12V V2.2 80 PLUS Certified Modular Active PFC Power Supply
  • G.SKILL Ripjaws X Series 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10666) Desktop Memory Model F3-10666CL9D-16GBXL
  • ASUS Sabertooth Z77 LGA 1155 Intel Z77 HDMI SATA 6Gb/z USB 3.0 ATX Intel Motherboard
  • NVIDIA GTX GeForce 550ti (installed AFTER the BSOD started occurring)
  • Crucial M4 2.5" 64 GB SATA III Internal SSD
  • Seagate 300 GB HDD (don't have the exact model here)
  • ASUS 24x DVD-RW (don't have the exact model here)

I've attached the Seven Forums output of the Diag Tool. The "081812-16208-01.dmp" file was created when I tried testing with the Microsoft 'verifier.exe' program as mentioned above, and the "081812-12386-01.dmp" file was created when trying to convert video using Handbrake.

Any help here would be greatly appreciated, and if you need more information please let me know.

Thanks,
Russ
 

My Computer My Computer

At a glance

Windows 7 Professional 64bit
OS
Windows 7 Professional 64bit
Are you overclocking? If so stop!! Could you also uninstall remove completely the AsusTek Overclocking Utilities.

Thanks Ant
 

My Computer My Computer

At a glance

MS Windows 7 Professional 64-bit SP1AMD FX(tm)-6100 Six-Core Processor Socket AM3...8.00 GB Dual-Channel DDR3 @ 802MHz (11-11-11-...NVIDIA GeForce GTX 560 Ti
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Build
OS
MS Windows 7 Professional 64-bit SP1
CPU
AMD FX(tm)-6100 Six-Core Processor Socket AM3+ (942)
Motherboard
ASUSTeK COMPUTER INC. SABERTOOTH 990FX (AM3r2)
Memory
8.00 GB Dual-Channel DDR3 @ 802MHz (11-11-11-36) 1.5Volts
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
Onboard Realtek HD
Monitor(s) Displays
shimian (1920x1080@60Hz)
Screen Resolution
1920*1080
Hard Drives
OCZ-AGIL ITY3 SATA Disk Device 120GB
PSU
Corsair TX 750
Case
Corsair
Cooling
WaterCooled
Keyboard
Microsoft Wired
Mouse
Logitech USB Optical TiltWheel Mouse
Internet Speed
Realtek PCIe GBE Family Controller 20MB*1MB
Antivirus
Avast
Browser
Firefox
Other Info
150GB Internal Hard Drive for Backing Up Important Files -
Hauppauge Nova-DT Dual DVB-T Tuner Device (+IR) -
USB PC Camera with Mic (SN9C105)
Ant,
Thanks for your reply. Sorry I should have mentioned that I am not overclocking, since I only have a 3770 CPU, not 3770K. I don't have the AsusTek Overclocking Utilities installed either.

Thanks,
Russ
 

My Computer My Computer

At a glance

Windows 7 Professional 64bit
OS
Windows 7 Professional 64bit
Running Tasks:
 

My Computer My Computer

At a glance

MS Windows 7 Professional 64-bit SP1AMD FX(tm)-6100 Six-Core Processor Socket AM3...8.00 GB Dual-Channel DDR3 @ 802MHz (11-11-11-...NVIDIA GeForce GTX 560 Ti
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Build
OS
MS Windows 7 Professional 64-bit SP1
CPU
AMD FX(tm)-6100 Six-Core Processor Socket AM3+ (942)
Motherboard
ASUSTeK COMPUTER INC. SABERTOOTH 990FX (AM3r2)
Memory
8.00 GB Dual-Channel DDR3 @ 802MHz (11-11-11-36) 1.5Volts
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
Onboard Realtek HD
Monitor(s) Displays
shimian (1920x1080@60Hz)
Screen Resolution
1920*1080
Hard Drives
OCZ-AGIL ITY3 SATA Disk Device 120GB
PSU
Corsair TX 750
Case
Corsair
Cooling
WaterCooled
Keyboard
Microsoft Wired
Mouse
Logitech USB Optical TiltWheel Mouse
Internet Speed
Realtek PCIe GBE Family Controller 20MB*1MB
Antivirus
Avast
Browser
Firefox
Other Info
150GB Internal Hard Drive for Backing Up Important Files -
Hauppauge Nova-DT Dual DVB-T Tuner Device (+IR) -
USB PC Camera with Mic (SN9C105)
Sorry about that, I assumed the Overclocking Utilities were different than the AI Suite II that came with the motherboard. I uninstalled everything and ran the Seven Forums Diag Tool again (attached zip). Could that have been the issue? Should I just try to force a BSOD again and see if I get it?

Thanks,
Russ
 

My Computer My Computer

At a glance

Windows 7 Professional 64bit
OS
Windows 7 Professional 64bit
No Problem, Just use your PC as normal and wait and see if it happens.

The Dump files were showing a lot of memory corruption, I thought you may be Overclocking.
 

My Computer My Computer

At a glance

MS Windows 7 Professional 64-bit SP1AMD FX(tm)-6100 Six-Core Processor Socket AM3...8.00 GB Dual-Channel DDR3 @ 802MHz (11-11-11-...NVIDIA GeForce GTX 560 Ti
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Build
OS
MS Windows 7 Professional 64-bit SP1
CPU
AMD FX(tm)-6100 Six-Core Processor Socket AM3+ (942)
Motherboard
ASUSTeK COMPUTER INC. SABERTOOTH 990FX (AM3r2)
Memory
8.00 GB Dual-Channel DDR3 @ 802MHz (11-11-11-36) 1.5Volts
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
Onboard Realtek HD
Monitor(s) Displays
shimian (1920x1080@60Hz)
Screen Resolution
1920*1080
Hard Drives
OCZ-AGIL ITY3 SATA Disk Device 120GB
PSU
Corsair TX 750
Case
Corsair
Cooling
WaterCooled
Keyboard
Microsoft Wired
Mouse
Logitech USB Optical TiltWheel Mouse
Internet Speed
Realtek PCIe GBE Family Controller 20MB*1MB
Antivirus
Avast
Browser
Firefox
Other Info
150GB Internal Hard Drive for Backing Up Important Files -
Hauppauge Nova-DT Dual DVB-T Tuner Device (+IR) -
USB PC Camera with Mic (SN9C105)
Ok thanks. I'm attempting to encode the same video files using Handbrake that I did earlier when the crash occurred. When you say "memory corruption", do you mean the RAM sticks? I ran memtestx86 last night, 7 passes and no errors at all. Or does this refer to some other memory corruption?

Thanks,
Russ
 

My Computer My Computer

At a glance

Windows 7 Professional 64bit
OS
Windows 7 Professional 64bit
It could be the memory but not always, might be some driver/software corrupting the data in memory.
 

My Computer My Computer

At a glance

MS Windows 7 Professional 64-bit SP1AMD FX(tm)-6100 Six-Core Processor Socket AM3...8.00 GB Dual-Channel DDR3 @ 802MHz (11-11-11-...NVIDIA GeForce GTX 560 Ti
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Build
OS
MS Windows 7 Professional 64-bit SP1
CPU
AMD FX(tm)-6100 Six-Core Processor Socket AM3+ (942)
Motherboard
ASUSTeK COMPUTER INC. SABERTOOTH 990FX (AM3r2)
Memory
8.00 GB Dual-Channel DDR3 @ 802MHz (11-11-11-36) 1.5Volts
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
Onboard Realtek HD
Monitor(s) Displays
shimian (1920x1080@60Hz)
Screen Resolution
1920*1080
Hard Drives
OCZ-AGIL ITY3 SATA Disk Device 120GB
PSU
Corsair TX 750
Case
Corsair
Cooling
WaterCooled
Keyboard
Microsoft Wired
Mouse
Logitech USB Optical TiltWheel Mouse
Internet Speed
Realtek PCIe GBE Family Controller 20MB*1MB
Antivirus
Avast
Browser
Firefox
Other Info
150GB Internal Hard Drive for Backing Up Important Files -
Hauppauge Nova-DT Dual DVB-T Tuner Device (+IR) -
USB PC Camera with Mic (SN9C105)
Thanks - I'll respond back if it happens again. I'm going to run encoding all day today to push the limit and try to get a BSOD.
 

My Computer My Computer

At a glance

Windows 7 Professional 64bit
OS
Windows 7 Professional 64bit
Go for it!!
 

My Computer My Computer

At a glance

MS Windows 7 Professional 64-bit SP1AMD FX(tm)-6100 Six-Core Processor Socket AM3...8.00 GB Dual-Channel DDR3 @ 802MHz (11-11-11-...NVIDIA GeForce GTX 560 Ti
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Build
OS
MS Windows 7 Professional 64-bit SP1
CPU
AMD FX(tm)-6100 Six-Core Processor Socket AM3+ (942)
Motherboard
ASUSTeK COMPUTER INC. SABERTOOTH 990FX (AM3r2)
Memory
8.00 GB Dual-Channel DDR3 @ 802MHz (11-11-11-36) 1.5Volts
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
Onboard Realtek HD
Monitor(s) Displays
shimian (1920x1080@60Hz)
Screen Resolution
1920*1080
Hard Drives
OCZ-AGIL ITY3 SATA Disk Device 120GB
PSU
Corsair TX 750
Case
Corsair
Cooling
WaterCooled
Keyboard
Microsoft Wired
Mouse
Logitech USB Optical TiltWheel Mouse
Internet Speed
Realtek PCIe GBE Family Controller 20MB*1MB
Antivirus
Avast
Browser
Firefox
Other Info
150GB Internal Hard Drive for Backing Up Important Files -
Hauppauge Nova-DT Dual DVB-T Tuner Device (+IR) -
USB PC Camera with Mic (SN9C105)
Hows it going Russ? ;)
 

My Computer My Computer

At a glance

MS Windows 7 Professional 64-bit SP1AMD FX(tm)-6100 Six-Core Processor Socket AM3...8.00 GB Dual-Channel DDR3 @ 802MHz (11-11-11-...NVIDIA GeForce GTX 560 Ti
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Build
OS
MS Windows 7 Professional 64-bit SP1
CPU
AMD FX(tm)-6100 Six-Core Processor Socket AM3+ (942)
Motherboard
ASUSTeK COMPUTER INC. SABERTOOTH 990FX (AM3r2)
Memory
8.00 GB Dual-Channel DDR3 @ 802MHz (11-11-11-36) 1.5Volts
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
Onboard Realtek HD
Monitor(s) Displays
shimian (1920x1080@60Hz)
Screen Resolution
1920*1080
Hard Drives
OCZ-AGIL ITY3 SATA Disk Device 120GB
PSU
Corsair TX 750
Case
Corsair
Cooling
WaterCooled
Keyboard
Microsoft Wired
Mouse
Logitech USB Optical TiltWheel Mouse
Internet Speed
Realtek PCIe GBE Family Controller 20MB*1MB
Antivirus
Avast
Browser
Firefox
Other Info
150GB Internal Hard Drive for Backing Up Important Files -
Hauppauge Nova-DT Dual DVB-T Tuner Device (+IR) -
USB PC Camera with Mic (SN9C105)
Hey Ant,
Thanks for responding. I wanted to wait a while before replying to see if it would happen again. I was optimistic that your solution would fix the problem, but alas, I just got another BSOD. Any other suggestions you may have?

Thanks,
Russ
 

My Computer My Computer

At a glance

Windows 7 Professional 64bit
OS
Windows 7 Professional 64bit
Ant,
I also just attached another of the zip files with the latest information.

Thanks again,
Russ
 

My Computer My Computer

At a glance

Windows 7 Professional 64bit
OS
Windows 7 Professional 64bit
I still see some Asus entry's Please make sure its remove completely!!

Download CPUZ and post an image of each tab.

Thanks
 

My Computer My Computer

At a glance

MS Windows 7 Professional 64-bit SP1AMD FX(tm)-6100 Six-Core Processor Socket AM3...8.00 GB Dual-Channel DDR3 @ 802MHz (11-11-11-...NVIDIA GeForce GTX 560 Ti
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Build
OS
MS Windows 7 Professional 64-bit SP1
CPU
AMD FX(tm)-6100 Six-Core Processor Socket AM3+ (942)
Motherboard
ASUSTeK COMPUTER INC. SABERTOOTH 990FX (AM3r2)
Memory
8.00 GB Dual-Channel DDR3 @ 802MHz (11-11-11-36) 1.5Volts
Graphics Card(s)
NVIDIA GeForce GTX 560 Ti
Sound Card
Onboard Realtek HD
Monitor(s) Displays
shimian (1920x1080@60Hz)
Screen Resolution
1920*1080
Hard Drives
OCZ-AGIL ITY3 SATA Disk Device 120GB
PSU
Corsair TX 750
Case
Corsair
Cooling
WaterCooled
Keyboard
Microsoft Wired
Mouse
Logitech USB Optical TiltWheel Mouse
Internet Speed
Realtek PCIe GBE Family Controller 20MB*1MB
Antivirus
Avast
Browser
Firefox
Other Info
150GB Internal Hard Drive for Backing Up Important Files -
Hauppauge Nova-DT Dual DVB-T Tuner Device (+IR) -
USB PC Camera with Mic (SN9C105)
Ant,
Thanks for your response. I see a couple of ASUS entries too, but they seem to be for things like "ASUS Fan Control" and "ASUS System Control". These aren't necessary for the fans and motherboard to run properly?

I've attached the images from CPU-Z, as well as a text and html file that I was able to output from CPU-Z with information.

I really appreciate your help here.

-Russ
 

My Computer My Computer

At a glance

Windows 7 Professional 64bit
OS
Windows 7 Professional 64bit
Just for some additional information, the two 0x124 crashes report that there was an internal CPU timer error. This is most often a problem with the CPU itself, but it can be caused by external interference, such as overheating, voltage problems (overclocking or PSU/Mobo issues), bent/broken CPU/socket pins, or even BIOS or driver issues.

I agree with Anthony that motherboard software is a big no-no, as they're often broken and gimmicky, ending up manifesting hardware-related errors like this when they themselves are the cause of it all. You're best to just clean up anything left that you installed for your motherboard, only leaving drivers (not USB drivers or AI Charger) updated and intact. This also does include removing the fan and "system control" stuff. Go ahead and do a BIOS update in addition to all of this while you're at it.

The one C4 error has Driver Verifier detecting PEUpdater (Asustek updating software) seemingly performing something unscrupulous. You may need to remove this as well if possible, and update drivers manually instead of relying on automated update software.

Just wanted to add that all in. Continue the investigation.

Analysts:
Code: 
1: kd> !errrec fffffa800fd83028
===============================================================================
Common Platform Error Record @ fffffa800fd83028
-------------------------------------------------------------------------------
Record Id     : 01cd7ec99d4d9cc3
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 8/21/2012 2:02:59 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa800fd830a8
Section       @ fffffa800fd83180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : [COLOR=Red]Micro-Architectural Error[/COLOR]
Flags         : 0x00
CPU Version   : 0x00000000000306a9
Processor ID  : 0x0000000000000001

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa800fd830f0
Section       @ fffffa800fd83240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000001
CPU Id        : a9 06 03 00 00 08 10 01 - ff e3 ba 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa800fd83240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa800fd83138
Section       @ fffffa800fd832c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : [COLOR=Red]Internal timer[/COLOR] (Proc 1 Bank 3)
  Status      : 0xbe00000000800400
  Address     : 0x0000380002eddfad
  Misc.       : 0x000000000003ffff


____


0: kd> !errrec fffffa800fe04028
===============================================================================
Common Platform Error Record @ fffffa800fe04028
-------------------------------------------------------------------------------
Record Id     : 01cd7d5bb1738bc3
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 8/18/2012 17:28:01 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa800fe040a8
Section       @ fffffa800fe04180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : [COLOR=Red]Micro-Architectural Error[/COLOR]
Flags         : 0x00
CPU Version   : 0x00000000000306a9
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa800fe040f0
Section       @ fffffa800fe04240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : a9 06 03 00 00 08 10 00 - ff e3 ba 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa800fe04240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa800fe04138
Section       @ fffffa800fe042c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : [COLOR=Red]Internal timer [/COLOR](Proc 0 Bank 3)
  Status      : 0xbe00000000800400
  Address     : 0x0000380002cd01fb
  Misc.       : 0x000000000003ffff
 

My Computer My Computer

At a glance

Windows 7 64-bit
OS
Windows 7 64-bit
Thanks guys. I uninstalled all that I could from ASUS using the Windows Uninstallers, and then I saw some services running that had to do with ASUS, so I stopped and disabled all of them. I wasn't sure how to completely remove it, but maybe this is good enough?

I attached the latest files for your info. I'm going to try running my video encoding soon to try to force a BSOD. If you think of anything else I could try in the meantime, please let me know. I'll respond back if I get a BSOD.

Thanks again,
Russ
 

My Computer My Computer

At a glance

Windows 7 Professional 64bit
OS
Windows 7 Professional 64bit
So unfortunately the BSOD happened again, even after removing and stopping all ASUS services. Any other suggestions that I should try?

Thanks,
Russ
 

My Computer My Computer

At a glance

Windows 7 Professional 64bit
OS
Windows 7 Professional 64bit
Can you provide us the new crashdump? Thanks.

Also, if worse comes to worse, you can always turn on Driver Verifier and provide us any new crashdumps from that. However, my initial suspicions may be accurate: you have a bad CPU, PSU, or motherboard, or memory, in that order from most suspect to least.
 

My Computer My Computer

At a glance

Windows 7 64-bit
OS
Windows 7 64-bit
Vir,
I attached the latest diagnostic files. I've actually ran the verifier and it will crash within a minute of logging into Windows. I believe the first minidump file I attached was due to running through verifier.

Thanks,
Russ
 

My Computer My Computer

At a glance

Windows 7 Professional 64bit
OS
Windows 7 Professional 64bit
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