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Windows 7: BSOD happens through random events - error 0x1000009f

18 Aug 2012   #1

Windows 7 Home Premium Service Pack 1 64bit
 
 
BSOD happens through random events - error 0x1000009f

Hi,

I had a lot of blue screens occurring in June-July, but that was fixed from removing my antivirus and replacing it with microsoft security essentials. Since 7/22 I've been getting blue screens randomly--sometimes when I turn the computer on from hibernation it will crash, or the wireless drivers will "disappear" and reappear after the computer crashes and restarts. They all seem to be caused by ntoskrnl.exe and are driver power state failures. Any help in fixing the problem would be appreciated!

My System SpecsSystem Spec
.

19 Aug 2012   #2

Windows 7 Home Premium Service Pack 1 64bit
 
 

Can anyone help? I'm getting more frequent BSODs now. :\
My System SpecsSystem Spec
19 Aug 2012   #3

MS Windows 7 Ultimate SP1 64-bit
 
 

ewu,

We are all very active people with very full lives. In a little while, I'll be able to look at your upload.

In the meantime, help us to help you by carrying out, precisely as written:

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec
(left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Ř Manufacturer and Model OR Custom build.
Ř ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

With Speccy, you can select with your mouse/touchpad info from the display
and paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.

====================================
====================================

Run this little script which will put a file called MySystem.TXT on your desktop. This will help you "fill in some info blanks".

# STEP 1 ** RUN POWERSHELL AS ADMINISTRATOR
WIN key | type POWERSHELL | do NOT hit ENTER |
in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
choose "Run as administrator" |
Click on the YES button (if such appears)

# STEP 2 ** COPY AND PASTE
COPY the script using CTRL+C,
PASTE into Powershell
---Right-Click at the PowerShell Prompt
---(Ctrl+V does not work)

WIN key = key with Microsoft logo on top
===============================
================================

Script:
$obj = new-object -typename PSobject
$bios 
gwmi win32_bios
$cs   
gwmi Win32_ComputerSystem
$CSprod  
gwmi Win32_ComputerSystemProduct 
$os 
gwmi win32_operatingsystem
$obj 
add-member -membertype noteproperty -name "Operating System" -value ($os.caption " " $os.csdversion " " $os.osarchitecture) -passthru |
 
add-member -membertype noteproperty -name "Computer" -value ($cs.manufacturer " " $cs.model " || " $csprod.version " || " $cs.systemtype) -passthru |
 
add-member -membertype noteproperty -name "BIOS Version, date, name" -value ($bios.smbiosbiosversion "--" $bios.converttodatetime($bios.releasedate) + "--" $bios.name) -passthru |
fl $env:userprofile\desktop\MySystem.txt

EXIT
EXIT 
========================
My System SpecsSystem Spec
.


19 Aug 2012   #4

Windows 7 Home Premium Service Pack 1 64bit
 
 

Okay, I've done all of that and filled out as much as I could.
My System SpecsSystem Spec
19 Aug 2012   #5

MS Windows 7 Ultimate SP1 64-bit
 
 

elaine,
your "locale" info indicates another location. Was computer purchased there? Is the operating system in english? this will help me if I run across peculiarities. The other location is well-known for pirated/hacked software.
My System SpecsSystem Spec
19 Aug 2012   #6

MS Windows 7 Ultimate SP1 64-bit
 
 

elaine,
I'm going to need you to resubmit since a critical file has been deleted from the upload.
karl
My System SpecsSystem Spec
19 Aug 2012   #7

MS Windows 7 Ultimate SP1 64-bit
 
 

Elaine,
Uninstall the Symantec firewall. Use the Windows Firewall.

Several of your dumps are due to the Symantec firewall.

Better approach is to completely uninstall Symantec and use Microsoft Security Essentials, MSE. Link for MSE is in my signature.
My System SpecsSystem Spec
19 Aug 2012   #8

Windows 7 Home Premium Service Pack 1 64bit
 
 

Hi,
I've uploaded the new files. Also, I bought the laptop from BestBuy so the software should be legit (and everything is in English). I bought the laptop a year ago. Last time I tried to fix my BSODs I already deleted symantec antivirus and used the norton removal tool for it. So the with the recent BSODs I've been getting shouldn't be caused by that I think. I have MSE already installed as well.


Thanks!
My System SpecsSystem Spec
20 Aug 2012   #9

MS Windows 7 Ultimate SP1 64-bit
 
 

Elaine,
Please submit the following:
Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools
icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools
icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools
icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD, as an attachment, the startup.txt file
UPLOAD, as an attachment, the Scheduled Tasks.txt file
UPLOAD, as an attachment, the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums
My System SpecsSystem Spec
20 Aug 2012   #10

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by ewu93 View Post
Hi,
I've uploaded the new files. Also, I bought the laptop from BestBuy so the software should be legit (and everything is in English). I bought the laptop a year ago. Last time I tried to fix my BSODs I already deleted symantec antivirus and used the norton removal tool for it. So the with the recent BSODs I've been getting shouldn't be caused by that I think. I have MSE already installed as well.


Thanks!
Strange then that if you run msinfo32.exe, you will see:
Locale People's Republic of China

There are also signs of Norton software being present, still.
My System SpecsSystem Spec
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 BSOD happens through random events - error 0x1000009f




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