BSOD happens through random events - error 0x1000009f

Hi,

I had a lot of blue screens occurring in June-July, but that was fixed from removing my antivirus and replacing it with microsoft security essentials. Since 7/22 I've been getting blue screens randomly--sometimes when I turn the computer on from hibernation it will crash, or the wireless drivers will "disappear" and reappear after the computer crashes and restarts. They all seem to be caused by ntoskrnl.exe and are driver power state failures. Any help in fixing the problem would be appreciated!

Can anyone help? I'm getting more frequent BSODs now. :\

ewu,

We are all very active people with very full lives. In a little while, I'll be able to look at your upload.

In the meantime, help us to help you by carrying out, precisely as written:

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec (left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Ø Manufacturer and Model OR Custom build.
Ø ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

With Speccy, you can select with your mouse/touchpad info from the display
and paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.

====================================
====================================

Run this little script which will put a file called MySystem.TXT on your desktop. This will help you "fill in some info blanks".

# STEP 1 ** RUN POWERSHELL AS ADMINISTRATOR
WIN key | type POWERSHELL | do NOT hit ENTER |
in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
choose "Run as administrator" |
Click on the YES button (if such appears)

# STEP 2 ** COPY AND PASTE
COPY the script using CTRL+C,
PASTE into Powershell
---Right-Click at the PowerShell Prompt
---(Ctrl+V does not work)

WIN key = key with Microsoft logo on top
===============================
================================


========================

Okay, I've done all of that and filled out as much as I could.

elaine,
your "locale" info indicates another location. Was computer purchased there? Is the operating system in english? this will help me if I run across peculiarities. The other location is well-known for pirated/hacked software.

elaine,
I'm going to need you to resubmit since a critical file has been deleted from the upload.
karl

Elaine,
Uninstall the Symantec firewall. Use the Windows Firewall.

Several of your dumps are due to the Symantec firewall.

Better approach is to completely uninstall Symantec and use Microsoft Security Essentials, MSE. Link for MSE is in my signature.

Hi,
I've uploaded the new files. Also, I bought the laptop from BestBuy so the software should be legit (and everything is in English). I bought the laptop a year ago. Last time I tried to fix my BSODs I already deleted symantec antivirus and used the norton removal tool for it. So the with the recent BSODs I've been getting shouldn't be caused by that I think. I have MSE already installed as well.


Thanks!

Elaine,
Please submit the following:
Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD, as an attachment, the startup.txt file
UPLOAD, as an attachment, the Scheduled Tasks.txt file
UPLOAD, as an attachment, the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums

ewu93 said:

Hi,
I've uploaded the new files. Also, I bought the laptop from BestBuy so the software should be legit (and everything is in English). I bought the laptop a year ago. Last time I tried to fix my BSODs I already deleted symantec antivirus and used the norton removal tool for it. So the with the recent BSODs I've been getting shouldn't be caused by that I think. I have MSE already installed as well.


Thanks!

Click to expand...

Strange then that if you run msinfo32.exe, you will see:
Locale People's Republic of China

There are also signs of Norton software being present, still.

The files are attached. That's strange--could the locale say China because I have a language bar with Chinese on it? My default language is English though.
Also, how would you suggest I make sure norton is completely gone? I ran the removal tool again.

Elaine,
The language bar shouldn't change the locale but at least we have an explanation.

On the Norton problem,
carry out following:

SUBMIT AUTORUNS RESULTS

Ø Download AutoRuns for Windows
Ø Install and run Autoruns
Ø FILE (top menu bar) | SAVE | SAVE button
This placed autoruns.arn in to your Documents folder
Ø Close Autoruns
Ø Zip up Autoruns.arn
Ø Attach Autoruns.ZIP to your next post.


Will be looking at the other files soon.

thanks,
karl

Elaine,
This step alone may solve your problems:

WIN | type MSCONFIG | ENTER | STARTUP tab |
Uncheck ALL except for:

REBOOT!

You have just told Win 7 to not run unchecked programs at start up time.

You have not disabled the programs. They will be run when needed.

WIN = key with the Microsoft logo on top

CCLEANER | TOOLS icon | STARTUP tab | SCHEDULED TASKS tab |
Use DISABLE button to disable ALL except for:

Close CCleaner.


REBOOT!

You have not disabled any programs. You have disabled the scheduled running.
Later, after your system is running smoothly, you may reenable desired programs.

UNINSTALL


REBOOT



Current Firefox version is 14.0.1 Update your Firefox.

Due to some of the software you have installed, I need you to (be forewarned this will take several hours) HOW TO USE MICROSOFT'S OFFLINE MALWARE REMOVER
Windows Defender Offline
· performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.
· is a free standalone, bootable malware and virus remover from Microsoft.

Download Windows Defender Offline (about 785 kB)
You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.


INSTALLATION:
· Requires an Internet Connection.
· Insert 512 mB or larger USB stick into a usb port.
· Run the downloaded program--mssstool64.exe or mssstool32.exe
· NEXT button
· Choose the option On a USB flash drive that is not password protected
· NEXT button
· NEXT button
.
The install program will:
· format the usb stick using the NTFS format.
· download less than 230 mB.
· name the USB stick WDO_Media32 or WDO_Media64
· use less than 300 mB.

How to UPDATE the Windows Defender Offline USB stick:
· reinsert the usb stick
· run the installation program, mssstool64.exe or mssstool32.exe, again.
· the update will download less than 65 mB.

Since the malware database is sometimes updated several times in a day, always update before running.

PERFORM AN OFFLINE SCAN
Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.:

Alrighty, I'll give all of these steps a try; do you still want the autorun.zip file?

yes.

okay, they're attached

I'll await your report that you have run WDO at which time I will give you a script to run that will help me see the results.