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Windows 7: BSOD 00x50 vipre anti-virus conflicting with new anti-virus

19 Aug 2012   #11
grandsea

windows Home Premium 7 64bit
 
 

It fails long before anything that needs the windows shell to operate can open. Restore, recovery, re*** will not work until I can get win7 to load inorder for that to happen I need resolve the conflict between 2 anti-virus removal tools that are fighting to see which will protect my wife's computer...and in the end right now they are winning...lol!! My point is both Vipre and PC Tools both scanned and claimed the computer was safe...then the conflicts began. The only reason I dwnloaded PC Tools was to get a second opinion due to our subscription with Vipre being about 6 months expired. My 9yr old told me a screen popped up will she was playing, she said she didn't read it well but it said something about anti-virus and she said she clicked on the ignore then ok....because any other pop-up(windows update notifications) thats what she has been told to do! After a few hours of research I fond the pop-up she spoke of. and the box she ignored was the warning that PC Tools had detected a conflict with Vipre and it asks wether you want to fix the conflict, ignore the conflict, or disable PC Tools. Anyone with any understanding of what I just said will come to the same conclusion. She told it to "ignore the conflict" so now it's fighting and we need to find a way to stop one so the other doesn't have a conflict. I've been awake for more then 24hrs trying to figure this out so if I'm sounding slightly impatient or sarcastic please forgive, it's not aimed at any of you!!


My System SpecsSystem Spec
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19 Aug 2012   #12
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

If you want to fix your computer, then carrying out the procedure I gave in post #6.

Forget all of that other junk.

After the procedure I gave has cleaned up your computer, then and only then can we proceed.

And we will proceed, one step at a time, using sure and tried tools and methods and incidentally, PCTools is NOT one of them.
My System SpecsSystem Spec
19 Aug 2012   #13
F5ing

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
Grandsea,
don't know if you will make the deadline, but:
Karl, what "deadline" are you referring to?
My System SpecsSystem Spec
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19 Aug 2012   #14
grandsea

windows Home Premium 7 64bit
 
 

Ok...so after a nap and some rereading of the instructions I installed the loader and unpackaged the Windows Defender Offline(lastnight I placed the loader onto the thumbdrive then swore when it didn't load...lol) so after the first full scan it found 7 trojans and 1 other invassive program. cleaned them and am in the proccess of pass 2 after a reboot.

on a side note the PC Tools was a wishfull thinking on my part....but was pre-BSOD...and now I'm realizing just how big of a mistake it was...on a possitive note through my mistakes I'm learning what I should have done!!
My System SpecsSystem Spec
19 Aug 2012   #15
grandsea

windows Home Premium 7 64bit
 
 

Quote   Quote: Originally Posted by F5ing View Post
Quote   Quote: Originally Posted by karlsnooks View Post
Grandsea,
don't know if you will make the deadline, but:
Karl, what "deadline" are you referring to?
He's refering to the before my wife gets home deadline...lol! She's not due back for another week! I'm sure I'll get it before then!!
My System SpecsSystem Spec
19 Aug 2012   #16
grandsea

windows Home Premium 7 64bit
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
If you want to fix your computer, then carrying out the procedure I gave in post #6.

Forget all of that other junk.

After the procedure I gave has cleaned up your computer, then and only then can we proceed.

And we will proceed, one step at a time, using sure and tried tools and methods and incidentally, PCTools is NOT one of them.

Ok, so second pass of Windows Defender Offline says we are clean!
Ready for the next step!
My System SpecsSystem Spec
19 Aug 2012   #17
grandsea

windows Home Premium 7 64bit
 
 
I can now start-up...

After running Windows Defender Offline once in full scan, the Malware was gone as verified by the second full run. After this I still couldn't get it to boot in normal start up or any safe mode. I decided to recheck the bios settings, my d2d startup along with 4 other settings were not as I set them before running the sequence of differant attempts in trying to get windows to bootup. After running WinDefender Offline and resetting my bios properly I'm into Windows normal mode. Now I've uninstalled some of the programs the kids installed. Updated and ran WinDefender Offline and it still says It's clean! Any suggestions on a Free to Low-budget on a realtime security/anti-virus program?
My System SpecsSystem Spec
19 Aug 2012   #18
F5ing

Windows 7 Ultimate x64
 
 

Good job! And you beat the deadline!!

Lightweight and effective A/V: Microsoft Security Essentials - Free Antivirus for Windows

By the way, those kids could use a limited user account to help prevent this from happening again.
My System SpecsSystem Spec
20 Aug 2012   #19
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Grandsea,

I agree with F5ing.

Install the very best you can get, namely, Microsoft Security Essentials, MSE. Link to MSE in my signature.

MSE is the only AV that I use, that I recommend, that I install.
My System SpecsSystem Spec
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