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Windows 7: BSOD on a new laptop, win7 Pro 64 bit installed


19 Aug 2012   #1

windows 7 Pro 64 bit
 
 
BSOD on a new laptop, win7 Pro 64 bit installed

hello i got several BSOD on my computer the last day. I got the laptop yesterday from the shop.

when i come to the bluescreen it says something about fysical dump problem.

added the zip file from diagnostic tool.

My System SpecsSystem Spec
.

19 Aug 2012   #2

Windows 8.1 Pro x64
 
 

A possible RAM problem is being pointed out, run Memtest86+
Remove Avast, it was involved in some crashes
RAM - Test with Memtest86+
My System SpecsSystem Spec
19 Aug 2012   #3

windows 7 Pro 64 bit
 
 

tried to run the memtest86 one time but didn't find any problems, are gonna do a new test tonight.
I did find out that the temperature on the cpu and on the laptop temperature when i started the machine after the bluescreen was around 70-80 degrees
can this be a problem?


btw the first bluescreen problem was when i logged on to the computer and tried to connect to the internet, i installed avast after this.
My System SpecsSystem Spec
.


19 Aug 2012   #4

Windows 8.1 Pro x64
 
 

Quote:
tried to run the memtest86 one time but didn't find any problems, are gonna do a new test tonight.
Do at least 7 Passes.
Quote:
I did find out that the temperature on the cpu and on the laptop temperature when i started the machine after the bluescreen was around 70-80 degrees
After just a cold start? Something is wrong here, it should never reach such temperatures under normal operating conditions. Ensure that nothing (dust/animal hair) blocks the air vents/exhaust fan of the laptop.
The thermal paste on the CPU may also be inadequately placed but the fact that its a new laptop makes this improbable but I'll still recommend to check that possibility.
My System SpecsSystem Spec
19 Aug 2012   #5

windows 7 Pro 64 bit
 
 

not after a cold start no, the computer did go into a bluescreen. so i restarted it and checked the temperature with cpuid, and that was the result.
I also tried to run a 3d mark11 test and watched carefully at the temperature, the peak was around 79C degrees. and normally it runs at 54C degrees.
My System SpecsSystem Spec
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 BSOD on a new laptop, win7 Pro 64 bit installed




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