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Windows 7: Intermittent BSOD: SYSTEM_SERVICE_EXCEPTION and KMODE_EXCEPTION


20 Aug 2012   #1

Windows 7 x64 Ultimate, SP1
 
 
Intermittent BSOD: SYSTEM_SERVICE_EXCEPTION and KMODE_EXCEPTION

Hi,
Been getting intermittent blue screen for the last few month, normally with several weeks between them. I've updated a number of drivers but nothing has helped. Can anyone see anything in the attached files that might be relevant?

Thanks,
Kevin

My System SpecsSystem Spec
.

20 Aug 2012   #2

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Hello Kevin and welcome to Sevenforums.

BSOD Analyse

7 ready

How long have you been running Windows 7 on this motherboard? I believe that your hardware barely can support running Windows 7. Your BIOS is from 2009 which could be problematic.

Here are some of my suggestions:

  • Search your hardware parts on the Windows 7 Compatibility Center, and ensure that Microsoft has approved the product to be 7 ready.
    • (For an automatic check, you can use the Upgrade Advisor)

Code:
BIOS Version/Date	American Megatrends Inc. 1302, 24/03/2009
Best Regards,
Frederik.
My System SpecsSystem Spec
20 Aug 2012   #3

Windows 7 x64 Ultimate, SP1
 
 

Motherboard is accepted by the upgrade advisor. Whilst it is a few years old, the motherboard was ahead of the curve at the time, and other than these BSODs it runs windows 7 without any problems. Performance is excellent, no hint of barely supporting the operating system at all. I've got windows 7 running on much older systems, such as my compaq TC1100 which is circa 2004!
My System SpecsSystem Spec
.


20 Aug 2012   #4

Windows 7 x64 Ultimate, SP1
 
 

Forgot to add, I've been running it pretty much since the RTM became available on MSDN, and for most of that time I've not been having BSOD problems. Unfortunately I can't link the time they started to any hardware or software changes. Not to say there isn't a link, just that I can't remember.
My System SpecsSystem Spec
24 Aug 2012   #5

Windows 7 x64 Ultimate, SP1
 
 

Anybody? Is there no info in the files, or have I not submitted the right info?
My System SpecsSystem Spec
24 Aug 2012   #6

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Hello Kev.

Sorry I might have missed your thread in my sub-box.
You have submitted the right info.

Combining your crash dumps and the general view of BSODs culprits, I'd suggest you to have a look at your memory, the sticks. Through decades people have been using the bootable tool called Memtest86+ and it's basically very unique in these manners.
Be sure to check your warranty rules and regulations before opening your case.
* Memtest86+ is USB-ready, and can be booted directly from it. Download the flashdrive wizard.
* To ensure that either your sticks OR your motherboard slots are broken, it's necessary to do the below procedure-
* Pull out all sticks except ONE, scan it.
* If no errors, pull the scanned stick into another slot.
* Proceed like this until you've scanned all sticks individually, and all the slots.
Best Regards,
Frederik.
My System SpecsSystem Spec
24 Aug 2012   #7

Windows 7 x64 Ultimate, SP1
 
 

Cheers Frederick, I'll give that a try. Two 4 gig sticks, so won't be much effort to scan, just need to remember to bring a memory stick into the office with me!
My System SpecsSystem Spec
25 Aug 2012   #8

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Take the time you'll need.

Best Regards,
Frederik.
My System SpecsSystem Spec
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 Intermittent BSOD: SYSTEM_SERVICE_EXCEPTION and KMODE_EXCEPTION




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