Intermittent BSOD: SYSTEM_SERVICE_EXCEPTION and KMODE_EXCEPTION


  1. Posts : 10
    Windows 7 x64 Ultimate, SP1
       #1

    Intermittent BSOD: SYSTEM_SERVICE_EXCEPTION and KMODE_EXCEPTION


    Hi,
    Been getting intermittent blue screen for the last few month, normally with several weeks between them. I've updated a number of drivers but nothing has helped. Can anyone see anything in the attached files that might be relevant?

    Thanks,
    Kevin
      My Computer


  2. Posts : 2,393
    Microsoft Windows 7 Ultimate: x64 (SP1)
       #2

    Hello Kevin and welcome to Sevenforums.

    BSOD Analyse

    7 ready

    How long have you been running Windows 7 on this motherboard? I believe that your hardware barely can support running Windows 7. Your BIOS is from 2009 which could be problematic.

    Here are some of my suggestions:


    • Search your hardware parts on the Windows 7 Compatibility Center, and ensure that Microsoft has approved the product to be 7 ready.
      • (For an automatic check, you can use the Upgrade Advisor)





    Code:
    BIOS Version/Date	American Megatrends Inc. 1302, 24/03/2009
    Best Regards,
    Frederik.
      My Computer


  3. Posts : 10
    Windows 7 x64 Ultimate, SP1
    Thread Starter
       #3

    Motherboard is accepted by the upgrade advisor. Whilst it is a few years old, the motherboard was ahead of the curve at the time, and other than these BSODs it runs windows 7 without any problems. Performance is excellent, no hint of barely supporting the operating system at all. I've got windows 7 running on much older systems, such as my compaq TC1100 which is circa 2004!
      My Computer


  4. Posts : 10
    Windows 7 x64 Ultimate, SP1
    Thread Starter
       #4

    Forgot to add, I've been running it pretty much since the RTM became available on MSDN, and for most of that time I've not been having BSOD problems. Unfortunately I can't link the time they started to any hardware or software changes. Not to say there isn't a link, just that I can't remember.
      My Computer


  5. Posts : 10
    Windows 7 x64 Ultimate, SP1
    Thread Starter
       #5

    Anybody? Is there no info in the files, or have I not submitted the right info?
      My Computer


  6. Posts : 2,393
    Microsoft Windows 7 Ultimate: x64 (SP1)
       #6

    Hello Kev.

    Sorry I might have missed your thread in my sub-box. :)
    You have submitted the right info.

    Combining your crash dumps and the general view of BSODs culprits, I'd suggest you to have a look at your memory, the sticks. Through decades people have been using the bootable tool called Memtest86+ and it's basically very unique in these manners.
    Be sure to check your warranty rules and regulations before opening your case.
    * Memtest86+ is USB-ready, and can be booted directly from it. Download the flashdrive wizard.
    * To ensure that either your sticks OR your motherboard slots are broken, it's necessary to do the below procedure-
    * Pull out all sticks except ONE, scan it.
    * If no errors, pull the scanned stick into another slot.
    * Proceed like this until you've scanned all sticks individually, and all the slots.

    Best Regards,
    Frederik.
      My Computer


  7. Posts : 10
    Windows 7 x64 Ultimate, SP1
    Thread Starter
       #7

    Cheers Frederick, I'll give that a try. Two 4 gig sticks, so won't be much effort to scan, just need to remember to bring a memory stick into the office with me!
      My Computer


  8. Posts : 2,393
    Microsoft Windows 7 Ultimate: x64 (SP1)
       #8

    Take the time you'll need. :)

    Best Regards,
    Frederik.
      My Computer


 

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