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Windows 7: Optical Mouse Input causes BSOD


20 Aug 2012   #1

Windows 7 Ultimate x64
 
 
Optical Mouse Input causes BSOD

Hi everyone,

I recently got a used Dell mouse from an old school auction of old PC parts that still work, but they don't need anymore. I picked up an old mouse, and when I tried to plug it into my PC, and let Windows 7 install the drivers, the system works downloading and installing the drivers for a minute or two, until I get a BSOD error. I know the mouse works, because I tried it on a different PC with Windows 7 Ultimate 64 bit (same as my PC) and it worked fine.

I've attached my .zip file with all the needed files, and would really appreciate my help seeing as my current mouse looks like it's on it's way out. If you need any extra info, please post here, and I'll try and get the info for you.

cam51037

My System SpecsSystem Spec
.

22 Aug 2012   #2

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello there!

Seems like the dump files doesn't point to your Mouse driver though it could the reason for the crashes. I found few really out-dated drivers that needs to be updated.

Enable Driver Verifier Using Driver Verifier to identify issues with Drivers and post us with the updated dump files.

Update the following drivers:

Code:
Afc.sys                     Wed Jul 12 11:18:20 2006 (44B48D24) http://sysnative.com/drivers/driver.php?id=Afc.sys
wdcsam64.sys                Wed Apr 16 14:09:08 2008 (4805BB2C) http://sysnative.com/drivers/driver.php?id=wdcsam64.sys
BSOD BUGCHECK SUMMARY

Code:

Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\082012-21762-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Tue Aug 21 03:01:29.294 2012 (GMT+6)
System Uptime: 0 days 3:59:55.230
BugCheck 3B, {c0000005, 0, fffff88003cfdf90, 0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
Bugcheck code 0000003B
Arguments 00000000`c0000005 00000000`00000000 fffff880`03cfdf90 00000000`00000000
BiosVersion = V10.4
BiosReleaseDate = 07/14/2011
SystemManufacturer = MSI
SystemProductName = MS-7676
MaxSpeed:     3400
CurrentSpeed: 3392
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\082012-19843-01.dmp]
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Debug session time: Mon Aug 20 23:00:42.586 2012 (GMT+6)
System Uptime: 0 days 4:39:07.772
BugCheck 3B, {c0000005, fffff8000327ed40, fffff8800a7abfc0, 0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!IofCallDriver+50 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!IofCallDriver+50
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`0327ed40 fffff880`0a7abfc0 00000000`00000000
BiosVersion = V10.4
BiosReleaseDate = 07/14/2011
SystemManufacturer = MSI
SystemProductName = MS-7676
MaxSpeed:     3400
CurrentSpeed: 3392
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

My System SpecsSystem Spec
23 Aug 2012   #3

Windows 7 Ultimate x64
 
 

Hi,

I updated those drivers, and went through the driver verifier thing, and I didn't get BSOD, and the mouse worked! I think it might have been the drivers, because I disabled the verifier, and now everything works fine. Thanks for the help!
My System SpecsSystem Spec
.


24 Aug 2012   #4

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by cam51037 View Post
Hi,

I updated those drivers, and went through the driver verifier thing, and I didn't get BSOD, and the mouse worked! I think it might have been the drivers, because I disabled the verifier, and now everything works fine. Thanks for the help!
I'm glad it's working. Thanks for reporting back.
My System SpecsSystem Spec
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 Optical Mouse Input causes BSOD




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