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Windows 7: BSOD using WMP,system restored to 4 days prior followed by many errors

21 Aug 2012   #11
color567

Windows 7 Home Premium 64 bit
 
 

I still can't figure out how to run the SF Diagnostic tool as an admin (right clicking and cntrl+shift did not work), so any other suggestions on accessing dump files?

Should I install the programs you suggested above? I have AVG for anti-virus and I ran the scanner yesterday and no viruses were detected.

What can I do about that driver?


My System SpecsSystem Spec
.
21 Aug 2012   #12
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Your last post had the dump file. Follow my post.
My System SpecsSystem Spec
23 Aug 2012   #13
color567

Windows 7 Home Premium 64 bit
 
 

So I followed your suggestions and
1. Malwarebytes did not detect anything
2. Microsoft security essentials does not seem to have installed because nothing happens after I run it and I am flagged for not having an anti-virus program installed (I still cannot open anything in System and Security btw)
3. Setting up a clean boot seems to not have done anything and, in fact, I have 2 additional problems being, 1) I cannot use the scroll function on my touch pad and 2) my cursor occasionally jumps to a different spot when I am typing

What shall I do next?
My System SpecsSystem Spec
.

23 Aug 2012   #14
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Disable clean boot and follow my instuctions about the driver that must be updated.
My System SpecsSystem Spec
23 Aug 2012   #15
color567

Windows 7 Home Premium 64 bit
 
 

I cannot update the driver because I do not have admin rights. In fact, I can't even access the updates from the Windows Update under System and Security.
My System SpecsSystem Spec
23 Aug 2012   #16
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Why dont you have rights?
My System SpecsSystem Spec
23 Aug 2012   #17
color567

Windows 7 Home Premium 64 bit
 
 

I'm not sure, but after I reset my computer and I found the right click issue, I realized I also didn't have admin rights even though I'm the only user. Hence, I wasn't able to run SF Diagnostic tool.

Curious, I tried system restore and this is the error that I got:

System Restore does not appear to be functioning correctly on this system.

A Volume Shadow Copy Service component encountered an unexpected error. Check the application event log for more information. (0x80042302)
My System SpecsSystem Spec
23 Aug 2012   #18
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Enable this account, it has adminsitrative rights.
Built-in Administrator Account - Enable or Disable[2]=User Accounts
My System SpecsSystem Spec
24 Aug 2012   #19
color567

Windows 7 Home Premium 64 bit
 
 

Following this tutorial to access admin rights: Built-in Administrator - Enable from WinRE

Using option 2, I got stuck at step 5 because when I tried to open SAM, an error message popped up stating that the file was in use (which I really don't understand how it could have been). It appears others have had the same issue and had to use their system recovery disk, which I don't have. I only have a recovery partition, which if I run would wipe everything clear.
My System SpecsSystem Spec
24 Aug 2012   #20
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Sounds like your system is borked. You have the option to save your stuff and then use the recovery partition. You can try this first.
SFC /SCANNOW Command - System File Checker
If that does not work and you can borrow a Seven Install Cd, we can do a repair install.
And finally the restoration.
My System SpecsSystem Spec
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 BSOD using WMP,system restored to 4 days prior followed by many errors




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