Driver Verifier BSOD - NO dmp files are being created

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  1. Posts : 19
    Windows 7 Professional x64
       #1

    Driver Verifier BSOD - NO dmp files are being created


    Hey guys,

    So this is my second distinct BSOD in the last while. I turned on driver verifier to investigate the first BSOD problem because minidump files arent being created even after turning on small memory dumps (kernel dumps dont show up either). So this new BSOD appears immediately when the starting windows screen appears.

    Ive attached the ntbtlog.txt file which was created through the enable boot logging option.

    Any info would be awesome, Thanks a lot
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    Welcome
    Its difficult to diagnose a BSOD without the reports, but lets try.
    Uninstall your Anti Virus and replace with
    Microsoft Security Essentials - Free Antivirus for Windows
    Set up a clean boot. Do not restore any items until, you are instructed to do so.
    Troubleshoot Application Conflicts by Performing a Clean Startup
    Make a full Anti Virus scan.
    : Download Malwarebytes Anti-Malware 1.62 - FileHippo.com (Full Scan)
    Make sure that you are configured correctly.
    Dump Files - Configure Windows to Create on BSOD
    Submit any new BSODs after you make these changes.
      My Computer


  3. Posts : 19
    Windows 7 Professional x64
    Thread Starter
       #3

    Thanks for the reply Richard. I will do what you asked and report back but I just wanted to clarify first that if driver verifier is turned off then my computer will start fine. However, when driver verifier is on the BSOD appears before the starting windows screen finishes loading.
      My Computer


  4. Posts : 17,796
    Windows 10, Home Clean Install
       #4

    Thats good information, means that a driver is the problem.
      My Computer


  5. Posts : 19
    Windows 7 Professional x64
    Thread Starter
       #5

    Beautiful, I like good news. So should I skip the clean boot step and continue with the security essentials and malwarebytes scans then?
      My Computer


  6. Posts : 17,796
    Windows 10, Home Clean Install
       #6

    No the clean boot is more important then ever. The driver may be in the services that will be disabled by Clean Boot.
    As a matter of fact, go into clean boot and leave it until you are sure you should of had a bsod, if you dont, follow the clean boot procedure to find out the cause
      My Computer


  7. Posts : 19
    Windows 7 Professional x64
    Thread Starter
       #7

    So here is where I am at.

    - The BSOD will only appear when I turn on driver verifier and it appears before I can log into my account about 20 seconds after the initial dell bios screen switches over to the "starting windows" loading screen.

    (I followed the instructions at Driver Verifier - Enable and Disable to enable driver verifier)

    So heres what happened after the clean boot
    - I followed the clean boot instructions AND turned on driver verifier
    - I encountered the same BSOD BEFORE i was able to log in

    I did not do the clean boot with the driver verifier off because I am able to startup without issue with normal startup options when the verifier is off.

    My question is if the clean boot will be able to tell us anything if the BSOD occurs before the boot.

    I will continue to play around with the clean boot services to see if i can get the bsod to appear with the driver verifier OFF.

    Thanks again Richard.
      My Computer


  8. Posts : 17,796
    Windows 10, Home Clean Install
       #8

    No we accomplished nothing with that futile exercise.
    Follow the rest of my prior post.
      My Computer


  9. Posts : 19
    Windows 7 Professional x64
    Thread Starter
       #9

    Ok Malwarebytes is scanning and my dump settings are correct. I didnt change any settings so would there be any other reason why a minidump file is not being created?
      My Computer


  10. Posts : 17,796
    Windows 10, Home Clean Install
       #10

    If you have it set the way I showed you, it should write the dump reports, when you BSOD.
      My Computer


 
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