Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Sporadic BAD POOL HEADER BSOD

21 Aug 2012   #1

Windows 7 Home Premium 64-bit

Our 2 year old Dell has been throwing Blue Screens for about 2 months now with no (seemingly) consistent rhyme or reason. One day it happens while browsing in IE or Firefox, other days you walk in and see the computer has rebooted on it's own.

I've found and turned off the automatic reboot, so hopefully will have more screen details soon. But in the meantime, I have run the SF Tools. Hoping for some guidance, thanks in advance!

My System SpecsSystem Spec

21 Aug 2012   #2

Mac OS X 10.8.5

My System SpecsSystem Spec
22 Sep 2012   #3

Windows 7 Home Premium 64-bit

Tried the suggestions, as well as going out to the Dell site to get list of any other vendor recommended updates. Dell even had a BIOS update out there. Unfortunately, when I applied this I lost internet for a few days before I was able to use my wife's iPad to find a fix.

So, things had been running ok for a bit - I even thought the BSODs had stopped as the wife hadn't complained.

Well now they're back again - I've BSODed 3 times just trying to get this file created. Any other recommendations? Do I have bad memory or GPU? (By the way, the previous link talked about NVIDIA, but we've got ATI.)
My System SpecsSystem Spec

23 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit

bckd.sys - Try the following:

You have a bckd.sys which is K9 parental web filter. Could you uninstall this?
The web filter is taking from K9 Web Protection - Free Internet Filter and Parental Control Software | Free Internet Filtering and Parental Controls Software, does this look familiar?

After the uninstallation, go to the path (\SystemRoot\system32\drivers\bckd.sys) where the driver was supposed to be, and make sure it's gone.

Best Regards,
Start Menu\Programs\McAfee    Public:Start Menu\Programs\McAfee    Public
Please uninstall McAfee. Its a known cause to BSoDs.
Download and install MSE, run a full scan after updates are done.
Microsoft Security Essentials - Free Antivirus for Windows

Then run the system file checker, run more than times if it finds files to repair.
SFC /SCANNOW Command - System File Checker

For now, do this and report back. If you still get BSoDs, we'll do more troubleshooting.
My System SpecsSystem Spec


Thread Tools

Similar help and support threads
Thread Forum
BSOD on Steam Update, Bad Pool Caller or Bad Pool Header, no dmp files
Good day all, I hope someone can help me with a consistent BSOD problem I've had today. Every time my Steam client starts up and attempts to download its latest update, I get a BSOD with a Bad Pool Caller (one time out of about a dozen crashes it was Bad Pool Header instead). I have tried the...
BSOD Help and Support
Bad Pool Header BSOD
This has happened several times. Usually the only thing I have open is web browsers. This has happened with Firefox open, but most recently with Chrome open. I have a Dell Inspiron N7010 with 6 GB RAM Windows 7 Home Premium SP1 64-bit
BSOD Help and Support
Bad Pool Header BSOD
Hey everyone, I've been having issues with this computer for a couple months now. Taken in to IT at my school, they eventually reformatted the computer because of frequent BSOD problems. It used to happen whenever I would have a lot of images on the computer (I.E. every time I would google...
BSOD Help and Support
Bad pool header BSOD
Hello to everyone, I am new here, i was searching if i could find a solution to my problem and i found these forums. Hopefully you can help me with my problem. I am getting random BSODs, some with information and others telling me to reinstall drivers. I have not yet figured out my problem,...
BSOD Help and Support
BSOD Bad Pool Header
Hello everyone, i need a little help about my issue with this BSOD Bad Pool Header.. i recently reformatted my windows 7 ultimate x64 with clean install.. then when i played a game after 10-30 mins i get this bsod.. im kinda noob at crashing stuffs and i dont know anyone who can help me besides the...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:48.

Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App