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Windows 7: Random Crashing & Restarts Win7 Home Premium

22 Aug 2012   #1
gracetiryn

Windows 7 Home Premium 32bit
 
 
Random Crashing & Restarts Win7 Home Premium

Hey guys,

My computer tends to get a black screen and then restarts..this is the information I got from the system's log


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800BBCC0F0
BCP2: FFFFF88010135AE4
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\082212-13696-01.dmp
C:\Users\Grace\AppData\Local\Temp\WER-30700-0.sysdata.xml

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Any ideas? ><


My System SpecsSystem Spec
.

22 Aug 2012   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

My System SpecsSystem Spec
22 Aug 2012   #3
gracetiryn

Windows 7 Home Premium 32bit
 
 

Hi,

attached the file in this reply..sorry i don't know if I'm doing it right.
My System SpecsSystem Spec
.


22 Aug 2012   #4
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by gracetiryn View Post
Hi,

attached the file in this reply..sorry i don't know if I'm doing it right.
run all 8 tests and post ! SF Diagnostic Tool - Using for Troubleshooting
My System SpecsSystem Spec
22 Aug 2012   #5
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by gracetiryn View Post
Hey guys,

My computer tends to get a black screen and then restarts..this is the information
Really a black screen? Normally it's blue! something like this


You see it in a flash of 1 second. To disable the automatic reboot ... open control panel
  1. Click on the System and Security link.
    Note: If you're viewing the Small icons or Large icons view of Control Panel, you won't see this link. Simply double-click on the System icon and proceed to Step 4.
  2. Click on the System link.
  3. In the task pane on the left, click the Advanced system settings link.
  4. Locate the Startup and Recovery section near the bottom of the window and click on the Settings button.
  5. In the Startup and Recovery window, locate and uncheck the check box next to Automatically restart.
  6. Click OK in the Startup and Recovery window.
  7. Click OK in the System Properties window.
  8. You can now close the System window.
  9. From now on, when a problem causes a BSOD or another major error that halts the system, Windows 7 will not force a reboot. You'll have to reboot manually when an error appears.
My System SpecsSystem Spec
Reply

 Random Crashing & Restarts Win7 Home Premium




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