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Windows 7: Laptop hangs CONSTANTLY since buying last year at random intervals


22 Aug 2012   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Laptop hangs CONSTANTLY since buying last year at random intervals

Hi there. I own an Acer Aspire 7551G Laptop running Windows 7 64-bit.
Since using it, it has consistently given me trouble. It will freeze every 5-10 minutes and hang for about 2-3 minutes, at random. Please help me fix this, as I am at my wits end.
Thanks.


My System SpecsSystem Spec
.

22 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

Can you run a sfc /scannow from an elevated command prompt? If so, do that and post the results here for us to look at.

SFC /SCANNOW Command - System File Checker

Regards,
Golden
My System SpecsSystem Spec
22 Aug 2012   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Came up saying "Windows Resource Protection did not find any integrity violations"
My System SpecsSystem Spec
.


22 Aug 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Mmm. OK, time to gather more system information:
System Info - See Your System Specs

Which anti-virus software do you have installed? Can you also list all the non-Microsoft items in Startup please?

See METHOD4, STEP3 here:
Startup Programs - Change

Regards,
Golden
My System SpecsSystem Spec
22 Aug 2012   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Added System Specs with the tool.
Use Norton Internet Security 2012.
Attached pic of startup programs.
My System SpecsSystem Spec
22 Aug 2012   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

(Top one is Run, bottom is RunOnce)
My System SpecsSystem Spec
22 Aug 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Sorry mate, my apologies.....

I mean't METHOD3, STEP4.

Regards,
Golden
My System SpecsSystem Spec
22 Aug 2012   #8

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

No prob, attached a pic of a few screenshots blended into one.
My System SpecsSystem Spec
23 Aug 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

The first thing that springs to mindisNorton can be a bit of a resource hog - to test if this is the cause of your issue, I'd suggest uninstalling it and replacing it with MSE. If this doesn't cure the issue, you can install it back again,

Regards,
Golden
My System SpecsSystem Spec
23 Aug 2012   #10
Microsoft MVP

 

Uncheck all of those Startups except MSE and gadgets/stickies if you use them. Do the same in msconfig>Services after ticking box to Hide All MS Services. Reboot and check back to see if any sneak back in and turn them off in their Program Prefs.

If this isn't sufficient, run CCleaner "Run Cleaner" button follow by Puran free boot-time defragger.

Then work through these other basic Troubleshooting Steps for Windows 7

Are you still running the Acer factory pre-install. If so consider a Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
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 Laptop hangs CONSTANTLY since buying last year at random intervals




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