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Windows 7: Laptop hangs CONSTANTLY since buying last year at random intervals
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22 Aug 2012
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#1 | |
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1 |
Laptop hangs CONSTANTLY since buying last year at random intervals
Hi there. I own an Acer Aspire 7551G Laptop running Windows 7 64-bit.
Since using it, it has consistently given me trouble. It will freeze every 5-10 minutes and hang for about 2-3 minutes, at random. Please help me fix this, as I am at my wits end.
Thanks.
| My System Specs |
| OS Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU AMD Phenom(tm) II N830 Triple-Core Processor
Motherboard Acer Aspire 7551
Memory 4.00 GB
Graphics Card ATI Mobility Radeon HD 5650
Sound Card (1) ATI High Definition Audio Device (2) Realtek High Defi
Screen Resolution 1600 x 900 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives WDC WD5000BEVT-22A0RT0 ATA Device
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22 Aug 2012
|
#2 | |
Windows 7 Ultimate SP1 (x64) South Australia |
Hi,
Can you run a sfc /scannow from an elevated command prompt? If so, do that and post the results here for us to look at. SFC /SCANNOW Command - System File Checker
Regards,
Golden | | My System Specs | | Computer type PC/Desktop
System Manufacturer/Model Number Golden Mk. I.3
OS Windows 7 Ultimate SP1 (x64)
CPU Intel i7 860 @ 2.80 GHz
Motherboard Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory 16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card EVGA NVidia GTX 560 1024MB
Sound Card Realtek Integrated
Monitor(s) Displays Dual Samsung SyncMaster 2494HS
Screen Resolution 1920*1080 and 1920*1080
Keyboard Logitech G110
Mouse Logitech MX518
PSU Thermaltake ToughPower QFan 750W
Case Thermaltake Element S VK60001W2Z
Cooling Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Hard Drives 1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
3*Samsung F1 SpinPoint 1TB in RAID5;
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
Internet Speed Not fast enough!!!
Antivirus MSE and Malwarebytes Pro
Browser Chrome Version 25
Other Info Laptop: ASUS X54C, Intel Core i3-2330M @ 2.0Ghz, 4GB RAM, Intel HD on-board graphics, Windows 7 Professional SP1 (x64), LinuxMint 14 (x64), PepperMint 3 (x86)
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22 Aug 2012
|
#3 | |
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1 |
Came up saying "Windows Resource Protection did not find any integrity violations" | | My System Specs | | OS Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU AMD Phenom(tm) II N830 Triple-Core Processor
Motherboard Acer Aspire 7551
Memory 4.00 GB
Graphics Card ATI Mobility Radeon HD 5650
Sound Card (1) ATI High Definition Audio Device (2) Realtek High Defi
Screen Resolution 1600 x 900 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives WDC WD5000BEVT-22A0RT0 ATA Device
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22 Aug 2012
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#4 | |
Windows 7 Ultimate SP1 (x64) South Australia |
Mmm. OK, time to gather more system information: System Info - See Your System Specs
Which anti-virus software do you have installed? Can you also list all the non-Microsoft items in Startup please?
See METHOD4, STEP3 here: Startup Programs - Change
Regards,
Golden | | My System Specs | | Computer type PC/Desktop
System Manufacturer/Model Number Golden Mk. I.3
OS Windows 7 Ultimate SP1 (x64)
CPU Intel i7 860 @ 2.80 GHz
Motherboard Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory 16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card EVGA NVidia GTX 560 1024MB
Sound Card Realtek Integrated
Monitor(s) Displays Dual Samsung SyncMaster 2494HS
Screen Resolution 1920*1080 and 1920*1080
Keyboard Logitech G110
Mouse Logitech MX518
PSU Thermaltake ToughPower QFan 750W
Case Thermaltake Element S VK60001W2Z
Cooling Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Hard Drives 1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
3*Samsung F1 SpinPoint 1TB in RAID5;
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
Internet Speed Not fast enough!!!
Antivirus MSE and Malwarebytes Pro
Browser Chrome Version 25
Other Info Laptop: ASUS X54C, Intel Core i3-2330M @ 2.0Ghz, 4GB RAM, Intel HD on-board graphics, Windows 7 Professional SP1 (x64), LinuxMint 14 (x64), PepperMint 3 (x86)
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22 Aug 2012
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#5 | |
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1 |
Added System Specs with the tool.
Use Norton Internet Security 2012.
Attached pic of startup programs. | | My System Specs | | OS Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU AMD Phenom(tm) II N830 Triple-Core Processor
Motherboard Acer Aspire 7551
Memory 4.00 GB
Graphics Card ATI Mobility Radeon HD 5650
Sound Card (1) ATI High Definition Audio Device (2) Realtek High Defi
Screen Resolution 1600 x 900 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives WDC WD5000BEVT-22A0RT0 ATA Device
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22 Aug 2012
|
#6 | |
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1 |
(Top one is Run, bottom is RunOnce) | | My System Specs | | OS Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU AMD Phenom(tm) II N830 Triple-Core Processor
Motherboard Acer Aspire 7551
Memory 4.00 GB
Graphics Card ATI Mobility Radeon HD 5650
Sound Card (1) ATI High Definition Audio Device (2) Realtek High Defi
Screen Resolution 1600 x 900 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives WDC WD5000BEVT-22A0RT0 ATA Device
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22 Aug 2012
|
#7 | |
Windows 7 Ultimate SP1 (x64) South Australia |
Sorry mate, my apologies..... 
I mean't METHOD3, STEP4.
Regards,
Golden | | My System Specs | | Computer type PC/Desktop
System Manufacturer/Model Number Golden Mk. I.3
OS Windows 7 Ultimate SP1 (x64)
CPU Intel i7 860 @ 2.80 GHz
Motherboard Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory 16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card EVGA NVidia GTX 560 1024MB
Sound Card Realtek Integrated
Monitor(s) Displays Dual Samsung SyncMaster 2494HS
Screen Resolution 1920*1080 and 1920*1080
Keyboard Logitech G110
Mouse Logitech MX518
PSU Thermaltake ToughPower QFan 750W
Case Thermaltake Element S VK60001W2Z
Cooling Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Hard Drives 1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
3*Samsung F1 SpinPoint 1TB in RAID5;
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
Internet Speed Not fast enough!!!
Antivirus MSE and Malwarebytes Pro
Browser Chrome Version 25
Other Info Laptop: ASUS X54C, Intel Core i3-2330M @ 2.0Ghz, 4GB RAM, Intel HD on-board graphics, Windows 7 Professional SP1 (x64), LinuxMint 14 (x64), PepperMint 3 (x86)
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22 Aug 2012
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#8 | |
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1 |
No prob, attached a pic of a few screenshots blended into one. | | My System Specs | | OS Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU AMD Phenom(tm) II N830 Triple-Core Processor
Motherboard Acer Aspire 7551
Memory 4.00 GB
Graphics Card ATI Mobility Radeon HD 5650
Sound Card (1) ATI High Definition Audio Device (2) Realtek High Defi
Screen Resolution 1600 x 900 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives WDC WD5000BEVT-22A0RT0 ATA Device
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23 Aug 2012
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#9 | |
Windows 7 Ultimate SP1 (x64) South Australia |
Hi,
The first thing that springs to mindisNorton can be a bit of a resource hog - to test if this is the cause of your issue, I'd suggest uninstalling it and replacing it with MSE. If this doesn't cure the issue, you can install it back again,
Regards,
Golden | | My System Specs | | Computer type PC/Desktop
System Manufacturer/Model Number Golden Mk. I.3
OS Windows 7 Ultimate SP1 (x64)
CPU Intel i7 860 @ 2.80 GHz
Motherboard Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory 16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card EVGA NVidia GTX 560 1024MB
Sound Card Realtek Integrated
Monitor(s) Displays Dual Samsung SyncMaster 2494HS
Screen Resolution 1920*1080 and 1920*1080
Keyboard Logitech G110
Mouse Logitech MX518
PSU Thermaltake ToughPower QFan 750W
Case Thermaltake Element S VK60001W2Z
Cooling Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Hard Drives 1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
3*Samsung F1 SpinPoint 1TB in RAID5;
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
Internet Speed Not fast enough!!!
Antivirus MSE and Malwarebytes Pro
Browser Chrome Version 25
Other Info Laptop: ASUS X54C, Intel Core i3-2330M @ 2.0Ghz, 4GB RAM, Intel HD on-board graphics, Windows 7 Professional SP1 (x64), LinuxMint 14 (x64), PepperMint 3 (x86)
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23 Aug 2012
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#10 | |
Win7 x 6 PC's California, Florida, Boston |
Uncheck all of those Startups except MSE and gadgets/stickies if you use them. Do the same in msconfig>Services after ticking box to Hide All MS Services. Reboot and check back to see if any sneak back in and turn them off in their Program Prefs.
If this isn't sufficient, run CCleaner "Run Cleaner" button follow by Puran free boot-time defragger.
Then work through these other basic Troubleshooting Steps for Windows 7
Are you still running the Acer factory pre-install. If so consider a Clean Reinstall - Factory OEM Windows 7 | | My System Specs | | Laptop hangs CONSTANTLY since buying last year at random intervals problems? All times are GMT -5. The time now is 10:37 AM. |  |
