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Windows 7: Windows Explorer (BEX64) Fault Module Name: CSRBthFtpShellExt.dll_unlo


22 Aug 2012   #1

Microsoft Windows 7 Home Premium 64-bit (orig. 32-bit) build 7601 v6.1.7601 SP1
 
 
Windows Explorer (BEX64) Fault Module Name: CSRBthFtpShellExt.dll_unlo

Hi all,
I recently got an error message on Windows Explorer (explorer.exe) . Below as follows is the event properties taken from the Event Viewer...



Log Name: Application
Source: Application Error
Date: 13/08/2012 07:08:26 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: LOKEKENGLEONGPC
Description:
Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: CSRBthFtpShellExt.dll_unloaded, version: 0.0.0.0, time stamp: 0x4a8ccc5f
Exception code: 0xc0000005
Fault offset: 0x000007fee8a6e115
Faulting process id: 0x2124
Faulting application start time: 0x01cd7943ce055174
Faulting application path: C:\Windows\explorer.exe
Faulting module path: CSRBthFtpShellExt.dll
Report Id: 33e69053-e537-11e1-9b4a-b482fe1610a6
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-08-13T11:08:26.000000000Z" />
<EventRecordID>122723</EventRecordID>
<Channel>Application</Channel>
<Computer>LOKEKENGLEONGPC</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.1.7601.17567</Data>
<Data>4d672ee4</Data>
<Data>CSRBthFtpShellExt.dll_unloaded</Data>
<Data>0.0.0.0</Data>
<Data>4a8ccc5f</Data>
<Data>c0000005</Data>
<Data>000007fee8a6e115</Data>
<Data>2124</Data>
<Data>01cd7943ce055174</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>CSRBthFtpShellExt.dll</Data>
<Data>33e69053-e537-11e1-9b4a-b482fe1610a6</Data>
</EventData>
</Event>

Hope this doesnt overload your mind as there are more to come....

Even before this error occurred I have other issues with Windows Explorer but bear the difference is that the problem event is APPCRASH instead of BEX64.


Event Viewer


Log Name: Application
Source: Application Error
Date: 11/07/2012 06:00:35 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: LOKEKENGLEONGPC
Description:
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeb033f
Exception code: 0xc000041d
Fault offset: 0x0000000000001083
Faulting process id: 0xe9c
Faulting application start time: 0x01cd5f4b9cba233c
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\msvcrt.dll
Report Id: 420a9c33-cb3f-11e1-9af1-b482fe1610a6
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-07-11T10:00:35.000000000Z" />
<EventRecordID>96384</EventRecordID>
<Channel>Application</Channel>
<Computer>LOKEKENGLEONGPC</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.1.7601.17567</Data>
<Data>4d672ee4</Data>
<Data>msvcrt.dll</Data>
<Data>7.0.7601.17744</Data>
<Data>4eeb033f</Data>
<Data>c000041d</Data>
<Data>0000000000001083</Data>
<Data>e9c</Data>
<Data>01cd5f4b9cba233c</Data>
<Data>C:\Windows\Explorer.EXE</Data>
<Data>C:\Windows\system32\msvcrt.dll</Data>
<Data>420a9c33-cb3f-11e1-9af1-b482fe1610a6</Data>
</EventData>
</Event>

From now on all the reports here are shown from Problem Reports (type "prob reports" in Search)

Source
Windows Explorer
Summary
Stopped working
Date
13/08/2012 07:26 PM
Status
Report sent
Description
Faulting Application Path: C:\Windows\explorer.exe
Problem signature
Problem Event Name: BEX64
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: CSRBthFtpShellExt.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4a8ccc5f
Exception Offset: 000007fee8a6e115
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441
Additional Information 1: 2264
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 5208
Additional Information 4: 5208440a8ef217c0396b3fce7a383da1
 
Source
Windows Explorer
Summary
Stopped working
Date
11/07/2012 06:00 PM
Status
Report sent
Description
Faulting Application Path: C:\Windows\explorer.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: msvcrt.dll
Fault Module Version: 7.0.7601.17744
Fault Module Timestamp: 4eeb033f
Exception Code: c000041d
Exception Offset: 0000000000001083
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441
Additional Information 1: fa7a
Additional Information 2: fa7a7b8b773764e45bb097ab0e75ea6d
Additional Information 3: 40c1
Additional Information 4: 40c11e29e26714eee41a91a705c53300
Extra information about the problem
Bucket ID: 56894801


Source
Windows Explorer
Summary
Stopped working
Date
09/06/2012 12:14 AM
Status
Report sent
Description
Faulting Application Path: C:\Windows\explorer.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: msvcrt.dll
Fault Module Version: 7.0.7601.17744
Fault Module Timestamp: 4eeb033f
Exception Code: c000041d
Exception Offset: 0000000000001083
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441
Additional Information 1: 74b6
Additional Information 2: 74b6c5bfcc7b081a659f0739276be1b5
Additional Information 3: 173f
Additional Information 4: 173ff09485a2c4066a6ac5527a334103
Extra information about the problem
Bucket ID: 56894801
Source
Windows Explorer
Summary
Stopped working
Date
13/03/2012 11:06 AM
Status
Report sent
Description
Faulting Application Path: C:\Windows\explorer.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec4aa8e
Exception Code: c0000005
Exception Offset: 000000000004e4b4
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441
Additional Information 1: f2d3
Additional Information 2: f2d3ca6e9013ea1e264ea5c61bdfbdbf
Additional Information 3: 83a0
Additional Information 4: 83a0776fc3336c2fca53cdeec312ffc1
Extra information about the problem
Bucket ID: 52664168


Basically there are three Faulting Module Name with Windows Explorer: ntdll.dll ,
CSRBthFtpShellExt.dll_unloaded , msvcrt.dll and Shell32.dll (not listed)

As for msvcrt.dll:
I first observed the problem months back in February/ March 2012 when I installed Microsoft Office Professional Plus 2010 from an installation CD. After rebooting from the installation I get an error message: The instruction at 0x00000000 referenced memory , when Windows shuts down..

ntdll.dll: Did not happen after a few times early in the year so not really an issue

I have been getting a few error messages for
CSRBthFtpShellExt.dll since May 2012 but through reading from the Net from Explorer Shell modules i realised that it is quite a common problem.

In short: I depend on the Windows taskbar and will not want Windows Explorer to crash too often it affects me as the notification area will be reset and i have to manually log off or restart Windows to reload Explorer.exe and open windows would be closed prior to that

Can anyone tell me if the msvcrt.dll problem is related to the OS issue so i MAY solve it by getting it a new clean reinstall? I will (try) to post some screenshot regarding the 0X000000 referenced memory.. Also i am new to BEX64.. Is there an explanation as to what BEX means? I know it is 64 bit as there is a
64



My System SpecsSystem Spec
.

22 Aug 2012   #2

Microsoft Windows 7 Ultimate: x64 (SP1)
 
 

Hello and welcome to Sevenforums.
  • Having crashes upon the .explorer usually reveals problems in the Windows Context Menu. I'd suggest you to download a software called ShellExView. The idea of ShellExView is to figure out, what shell extension is causing your explorer to crash.
    • Use the software with this procedure- Disable one extension that doesn't belong to Microsoft. In many cases there are running 3rd party shell extension along Windows, and may cause the crash. If the crash persist, undo the selection, and proceed to the next non-Microsoft extension. Keep doing so, until you've found the culprit.
  • Download Malwarebytes. Malwarebytes will investigate malware and worm targets, and try to remove them. It's very handy in that manner.
    • Run a full scan of it twice or more. In many cases it won't detect malware in the first shot.
  • To ensure Windows isn't broken, we'll recommend the sfc /scannow command.
    • Here's how- Press Start | search 'cmd' | Right-click it
      | open as Admin | type SFC /SCANNOW

      SFC /scannow
  • If the steps didn't work, Create a new User Account on your system. The current user account you're using, may be broken and corrupted.

Best Regards,
Frederik.
My System SpecsSystem Spec
26 Oct 2012   #3

Microsoft Windows 7 Home Premium 64-bit (orig. 32-bit) build 7601 v6.1.7601 SP1
 
 
CSRbthftpshellext.dll_unloaded causes Windows Explorer to crash.

Hi,below is my application error

Log Name: Application
Source: Application Error
Date: 26/10/2012 10:09:45 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: FUJ-LBSH560WRP
Description:
Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: CSRBthFtpShellExt.dll_unloaded, version: 0.0.0.0, time stamp: 0x4a8ccc5f
Exception code: 0xc0000005
Fault offset: 0x000007feef02e115
Faulting process id: 0x2480
Faulting application start time: 0x01cdb3830f70c12f
Faulting application path: C:\Windows\explorer.exe
Faulting module path: CSRBthFtpShellExt.dll
Report Id: cb2b935c-1f76-11e2-a621-b482fe1610a6
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-10-26T14:09:45.000000000Z" />
<EventRecordID>12428</EventRecordID>
<Channel>Application</Channel>
<Computer>FUJ-LBSH560WRP</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.1.7601.17567</Data>
<Data>4d672ee4</Data>
<Data>CSRBthFtpShellExt.dll_unloaded</Data>
<Data>0.0.0.0</Data>
<Data>4a8ccc5f</Data>
<Data>c0000005</Data>
<Data>000007feef02e115</Data>
<Data>2480</Data>
<Data>01cdb3830f70c12f</Data>
<Data>C:\Windows\explorer.exe</Data>
<Data>CSRBthFtpShellExt.dll</Data>
<Data>cb2b935c-1f76-11e2-a621-b482fe1610a6</Data>
</EventData>
</Event>

Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: CSRBthFtpShellExt.dll_unloaded, version: 0.0.0.0, time stamp: 0x4a8ccc5f
Exception code: 0xc0000005
Fault offset: 0x000007feef02e115
Faulting process id: 0x2480
Faulting application start time: 0x01cdb3830f70c12f
Faulting application path: C:\Windows\explorer.exe
Faulting module path: CSRBthFtpShellExt.dll
Report Id: cb2b935c-1f76-11e2-a621-b482fe1610a6

I have downloaded ShellExView and disabled the ext. CSRbthftpshellext.dll which through research may be from the CSR software bluetooth client. I was also asked by Windows to send an error report to Microsoft so I did. I am observing whether the error may occur again. Perhaps if you know anything about this problem, you can post here, like should i reinstall Bluetooth Feature Pack? The application was already pre-installed on my computer.

Thanks and also whats is XXXXXXXXX.dll_unloaded?
My System SpecsSystem Spec
.


Reply

 Windows Explorer (BEX64) Fault Module Name: CSRBthFtpShellExt.dll_unlo




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