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Windows 7: BSOD twice this morning

22 Aug 2012   #1
CTC Chris

Windows 7 PRO 64
 
 
BSOD twice this morning

One of my users, had a BSOD twice this morning, within an hour. Says she only had Outlook, IE, Excel, and an accounting program open both times. She did not write down the error message. So all I have is the Zip file created from the SF Diag tool. Any help would be appreciated.


My System SpecsSystem Spec
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22 Aug 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is a hardware failure. intelppm.sys

Your intel processor fails. Download the processor driver utility from http://downloadcenter.intel.com/Default.aspx

Norton is also causing problems there - teefer2.sys . I would suggest you to get rid of Norton, and to use Microsoft Security Essentials - Free Antivirus for Windows .

It is highly recommended that you get rid of norton firewall, out of your 14 dumps , 12 indicated to symantec .
My System SpecsSystem Spec
22 Aug 2012   #3
CTC Chris

Windows 7 PRO 64
 
 

Thx for the quick response, will update the Intel driver. Have no choice on Norton, its part of the SEP, but I know there is an update for SEP that can be applied.
My System SpecsSystem Spec
.

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 BSOD twice this morning




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