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Windows 7: BSOD upon logon, error 0x0000001E


22 Aug 2012   #1

Windows 7 Home Premium 64bit
 
 
BSOD upon logon, error 0x0000001E

Recently i've been getting stop 0x0000001E each time i logon on my administrative account, im not really tech savvy so dont know why this happens if you guys can help i would be greatful...


My System SpecsSystem Spec
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22 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome
Your reports point toward hardware, lets make sure by taking the driver verifier. If you pass we will administer several hardware tests to determine the cause.
Driver Verifier
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because
Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Driver Verifier - Enable and Disable
My System SpecsSystem Spec
22 Aug 2012   #3

Windows 7 Home Premium 64bit
 
 

Well now it stops at error 0x000000C9 (0x000000000000023E, 0xFFFFF8800142B324, 0xFFFFF98005E1AE1, 0x00000000000000000) with DTSOFTBUS01.SYS - FFFFF8800142B324 BASE AT FFFFF8800142A000, DATESTAMP 4F10358A
My System SpecsSystem Spec
.


22 Aug 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

We need the reports as in your first post.
My System SpecsSystem Spec
22 Aug 2012   #5

Windows 7 Home Premium 64bit
 
 

Well... this is what i gathered.
My System SpecsSystem Spec
22 Aug 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

OK
The verifier may have done its job. The reports indicate that this dirver is the problem. Either uninstall the software or update driver. Update from their website.
Ubhelper.sys file descriptionProductname:Dragon HLP Description:NTI CDROM Filter Driver Company:NewTech Infosystems Corporation File size:Various
My System SpecsSystem Spec
22 Aug 2012   #7

Windows 7 Home Premium 64bit
 
 

Ok that seemed to work, it stable now and thanks for the help.
My System SpecsSystem Spec
22 Aug 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

I am very glad that we were able to stop your BSODs
My System SpecsSystem Spec
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 BSOD upon logon, error 0x0000001E




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