New
#1
New computer will not 'Shut down' - restarts instead with error msg.
Hello there guys,
I'm having a problem turning off my computer system that I just finished putting together with all new components. Every time I "Shut down" my system simply restarts back to the desktop with the message:
"Windows has recovered from an unexpected shutdown"
I end up by having to perform a manual hard shutdown. Details of the problem are listed below:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 50
BCP1: FFFFF88803D60428
BCP2: 0000000000000000
BCP3: FFFFF88003D5D80A
BCP4: 0000000000000005
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\082212-8486-01.dmp
C:\Users\*****\AppData\Local\Temp\WER-22822-0.sysdata.xml
I followed the instructions regarding the download and running of the "SF Diagnostic Tool". I have attached it to this thread and I think/hope it has everything you requested.
If anyone can please advise me on how to continue it would be greatly appreciated.
- Kysavo.