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Windows 7: BSoD, new computer, 0x0000001a and 0x00000019

31 Aug 2012   #21
Us3rnam3

Windows 7 Home Premium 64bit
 
 

Hello.
I have done as requested, uninstalling in safe mode and downloading the latest drivers without the Catalyst Control Centre. However, purely out of curiosity, I tried installing a different game via the optical drive (Enemy Territory Quake Wars) and received a BSoD whilst it was happening. I was not around to see the BSoD, however have the necessary files from it. If it's any help, I think that the optical drive triggers the memory/graphics problem.


My System SpecsSystem Spec
.
31 Aug 2012   #22
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello, either you haven't updated your AMD display driver, or you have uploaded the old dump again.
Code:
Driver    c:\windows\system32\drivers\atikmpag.sys (8.14.1.6264, 351.50 KB (359,936 bytes), 04/07/2012 06:10)
Code:
3: kd> lmvm atikmpag
start             end                 module name
fffff880`03eff000 fffff880`03f4f000   atikmpag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Apr 20 06:52:32 2011 (4DAE3558)
    CheckSum:         00050398
    ImageSize:        00050000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Edit: Do it, as well. Thanks to FredeGail for the instruction.
Quote:
Different culprits pointed towards your ATI Graphics Driver. Driver Sweeper will ensure that you'd have a clean install at the end of the procedure, and by that no leftover files that'd bork the system.

ATI
* Make your way to ATI Drivers - Downloads and download the latest driver for your card, save it to your desktop for instance
* Uninstall the Graphic driver you currently have and all its extensions (do not reboot yet)
* Download Driver Sweeper
* Get to safe mode (without network) and search for Driver Sweeper in your START
* Select all the ATI components and analyse them
* Clean them, head into Windows without internet and install the driver you've downloaded previously
My System SpecsSystem Spec
31 Aug 2012   #23
Us3rnam3

Windows 7 Home Premium 64bit
 
 

I'll complete the instructions ASAP. In the mean time, have a new BSoD. I can't remember the code, however this is the first time I have received this one. Also, I'm not sure if it's just me, but the link given for Driver Sweeper gives me a 404 error and I'm not sure where else to find it - another link would be appreciated.
My System SpecsSystem Spec
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31 Aug 2012   #24
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
03 Sep 2012   #25
Us3rnam3

Windows 7 Home Premium 64bit
 
 

Hello again.
I have had a look around and it seems I have been downloading the graphics card drivers from an out of date AMD website (Avast was running, so I'm sure there are no viruses, etc...) and have downloaded the most up to date driver and installed it as described in the previous post. Also - I was testing the 4 RAM modules individually today, with 3 of them the computer booted up perfectly, however with the fourth it Blue Screen'd almost instantly. I am currently running the 3 supposedly working modules (12GB) and will post the dumps if there is another Blue Screen.
My System SpecsSystem Spec
03 Sep 2012   #26
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK, let us know!
My System SpecsSystem Spec
13 Sep 2012   #27
Us3rnam3

Windows 7 Home Premium 64bit
 
 

Hello everyone.
Since my last post, I have been Blue Screen free. I believe that RAM module was faulty, it has been sent back and replaced. I'd like to thank everyone for their help, if it wasn't for you guys I'd still have a broken computer. I'll mark this thread as solved as soon as I've posted this. Thanks again.
My System SpecsSystem Spec
13 Sep 2012   #28
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Nice to know that you are out of the issue now
My System SpecsSystem Spec
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 BSoD, new computer, 0x0000001a and 0x00000019




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