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Windows 7: New Comp, constant crashing after installing drivers. (atdcm64a.sys)

23 Aug 2012   #1
Evanescents

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
New Comp, constant crashing after installing drivers. (atdcm64a.sys)

This is my first time building a PC and it starts to crash after installing the AMD drivers. I have tried to install the drivers from multiple source, the motherboard drivers CD, the graphic card CD, download from the AMD website. The crashing starts after a few minutes from installing the drivers and will continue to crash a few minutes after the reboot. I ran verifier.exe and found out the the possibility of the atdcm64a.sys error but i dont know how to solve it.

Thank you for your time


My System SpecsSystem Spec
.
23 Aug 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard, Evan

Most probably you have installed an old ATI driver of January 2010. You should upgrade it , go to AMD Support & Drivers to get the updates.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {20e, fffff880071bc432, fffff9803aa10e10, 0}

Unable to load image \??\D:\Drivers\ALL in 1\AMD\Win7-64_Win7_Vista64_Vista(8.70a_WHQL)\Bin64\atdcm64a.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atdcm64a.sys
*** ERROR: Module load completed but symbols could not be loaded for atdcm64a.sys
Probably caused by : atdcm64a.sys ( atdcm64a+2432 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
The IO manager has caught a misbehaving driver.
Arguments:
Arg1: 000000000000020e, A PNP IRP has an invalid status. Any PNP IRP must have its status initialized
    to STATUS_NOT_SUPPORTED.
Arg2: fffff880071bc432, The address in the driver's code where the error was detected.
Arg3: fffff9803aa10e10, IRP address.
Arg4: 0000000000000000

Debugging Details:
------------------


BUGCHECK_STR:  0xc9_20e

DRIVER_VERIFIER_IO_VIOLATION_TYPE:  20e

FAULTING_IP: 
atdcm64a+2432
fffff880`071bc432 89442478        mov     dword ptr [rsp+78h],eax

FOLLOWUP_IP: 
atdcm64a+2432
fffff880`071bc432 89442478        mov     dword ptr [rsp+78h],eax

IRP_ADDRESS:  fffff9803aa10e10

DEVICE_OBJECT: 0000000000000000

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  InstallManager

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800031683dc to fffff80002ce1640

STACK_TEXT:  
fffff880`0854b418 fffff800`031683dc : 00000000`000000c9 00000000`0000020e fffff880`071bc432 fffff980`3aa10e10 : nt!KeBugCheckEx
fffff880`0854b420 fffff800`0317247a : fffff800`031669f0 fffff880`071bc432 fffff980`3aa10e10 00000000`00000000 : nt!VerifierBugCheckIfAppropriate+0x3c
fffff880`0854b460 fffff800`03173483 : 00000000`0000020e 00000000`00000000 fffff980`3aa10e10 00000000`ffffffff : nt!ViErrorFinishReport+0xda
fffff880`0854b4b0 fffff800`03174115 : 00000000`00000001 fffffa80`06cf1a02 fffff980`3aa10e10 fffff800`03169e56 : nt!VfErrorReport1+0x63
fffff880`0854b550 fffff800`031681e0 : fffff980`3aa10fb8 fffffa80`08781e80 00000000`00000000 fffff800`03176e3f : nt!VfPnpVerifyNewRequest+0x45
fffff880`0854b580 fffff800`03180b33 : fffffa80`06cf1aa0 fffffa80`08781e80 fffff980`3aa10e10 fffffa80`087cc240 : nt!VfMajorVerifyNewRequest+0x70
fffff880`0854b5d0 fffff800`03180d86 : fffff880`00000001 fffffa80`00000001 fffffa80`00000001 fffff880`071bc432 : nt!IovpCallDriver1+0x483
fffff880`0854b680 fffff800`03184bb2 : fffff980`3aa10e10 00000000`00000002 fffff980`3aa10e10 fffff800`02f4d4cc : nt!VfBeforeCallDriver+0x186
fffff880`0854b6e0 fffff880`071bc432 : fffff980`3aa54ee0 00000000`00000002 fffffa80`086586f0 fffffa80`06db7ae0 : nt!IovCallDriver+0x502
fffff880`0854b740 fffff980`3aa54ee0 : 00000000`00000002 fffffa80`086586f0 fffffa80`06db7ae0 00000000`00000000 : atdcm64a+0x2432
fffff880`0854b748 00000000`00000002 : fffffa80`086586f0 fffffa80`06db7ae0 00000000`00000000 fffff880`0854b7a0 : 0xfffff980`3aa54ee0
fffff880`0854b750 fffffa80`086586f0 : fffffa80`06db7ae0 00000000`00000000 fffff880`0854b7a0 fffff880`0854b790 : 0x2
fffff880`0854b758 fffffa80`06db7ae0 : 00000000`00000000 fffff880`0854b7a0 fffff880`0854b790 00000000`00000000 : 0xfffffa80`086586f0
fffff880`0854b760 00000000`00000000 : fffff880`0854b7a0 fffff880`0854b790 00000000`00000000 fffff980`3aa10e10 : 0xfffffa80`06db7ae0


STACK_COMMAND:  kb

SYMBOL_STACK_INDEX:  9

SYMBOL_NAME:  atdcm64a+2432

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atdcm64a

IMAGE_NAME:  atdcm64a.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b4e8192

FAILURE_BUCKET_ID:  X64_0xc9_20e_VRF_atdcm64a+2432

BUCKET_ID:  X64_0xc9_20e_VRF_atdcm64a+2432

Followup: MachineOwner
---------

4: kd> lmvm atdcm64a
start             end                 module name
fffff880`071ba000 fffff880`071c4000   atdcm64a T (no symbols)           
    Loaded symbol image file: atdcm64a.sys
    Image path: \??\D:\Drivers\ALL in 1\AMD\Win7-64_Win7_Vista64_Vista(8.70a_WHQL)\Bin64\atdcm64a.sys
    Image name: atdcm64a.sys
    Timestamp:        Thu Jan 14 07:59:38 2010 (4B4E8192)
    CheckSum:         00016432
    ImageSize:        0000A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
23 Aug 2012   #3
Evanescents

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I ran the AMD Automatic Detect and Install software but it saids I already had the latest drivers installed...

P.S ok ignore that i just tried to open the AMD VISION engine control center and it cant be opened.
i will post an update after i download and install a driver

P.S.S for some reason, i got the unable to load detection driver while trying to install the latest driver, may i ask how to fix it?
My System SpecsSystem Spec
.

23 Aug 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are to get the ATI DSM dynamic driver only, not the entire crystelite control center .
My System SpecsSystem Spec
23 Aug 2012   #5
Evanescents

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Er... I got the Unable to load detection drivers error when attempting to install the driver, btw how do you download only the ATI DSM dynamic driver, doesnt seem like i can find it at the AMD website
Does save mode prevent you from installing drivers cause im in save mode to prevent any crashing just my journey to fix my comp
My System SpecsSystem Spec
23 Aug 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Download and install Driver Sweeper .
Boot into Advanced Boot Options, and select safe mode (without networking).
Search for Driver Sweeper in your start menu.
Select all ATI component and clean them.
Now try to reinstall the driver.

You install the downloaded latest version of your graphics driver, try to disable the Crystalite control center during installation .
My System SpecsSystem Spec
23 Aug 2012   #7
Evanescents

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ok did exactly as told, wipe out the ATI component with Driver Fusion (updated version of Driver Sweeper) then reinstalled the latest version. Crashing still happens after a few minutes...

Thank you again for all your time
My System SpecsSystem Spec
23 Aug 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Can you upload the new dump please ?
My System SpecsSystem Spec
23 Aug 2012   #9
Evanescents

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I dont see any new dump... I think it's because the crash is a screen turn complete white (or colorful) crash and not a BSOD so i dont think that it saved any dumps.
My System SpecsSystem Spec
23 Aug 2012   #10
Evanescents

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

After a few more tries of uninstalling and installing my drives, I've managed to have my computer stayed up for the whole night without crashing. If my comp didnt crash for the next few days, I will change this thread to solved.
My System SpecsSystem Spec
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 New Comp, constant crashing after installing drivers. (atdcm64a.sys)




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