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Windows 7: random BSOD - W7 pro 64bit - no idea as to why

23 Aug 2012   #1

Microsoft Windows 7 Professional 64 bit 7601 Multiprocessor Free Service Pack 1
 
 
random BSOD - W7 pro 64bit - no idea as to why

Hello.
Every once in a while I get a blue screen. No idea as to why: checked ram, changed hard disk, made a clean install, updated all drivers.
I'll appreciate your assistance.
Thank you!
Giorgio

My System SpecsSystem Spec
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23 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Do you have any minidumps in /Windows/Minidump directory? That will help greatly. Otherwise, I'm stumped, especially given that your event logs are all in what looks to be italian.
My System SpecsSystem Spec
23 Aug 2012   #3

Microsoft Windows 7 Professional 64 bit 7601 Multiprocessor Free Service Pack 1
 
 

Here's what I found, thanks
My System SpecsSystem Spec
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24 Aug 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Unfortunately neither crashdump is definitive. You'll have to turn on Driver Verifier and provide us crashdumps for any new crashes you may experience when DV is on. Also, I recommend that overnight you run Memtest. If you see any red on the screen when you come back to it, you have a hardware problem, and it's most likely your RAM.
My System SpecsSystem Spec
24 Aug 2012   #5

Microsoft Windows 7 Professional 64 bit 7601 Multiprocessor Free Service Pack 1
 
 

I've already checked all of the ram sticks with memtest (four cycles), and had no errors.
I'll turn on driver verifier, and see what turns up.
Thanks
My System SpecsSystem Spec
31 Aug 2012   #6

Microsoft Windows 7 Professional 64 bit 7601 Multiprocessor Free Service Pack 1
 
 

Today I ve installed Anydvd HD, and my system crashed two times already.
I'm enclosing all of the minidump files I could find.
Thanks for the help!
My System SpecsSystem Spec
31 Aug 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Unfortunately it appears Driver Verifier was not active at the time of these crashes. Can you ensure that it's turned on and properly set up as instructed by the article I linked too in my previous post, and allow a couple crashes to occur while it's on so you can send us the crashdumps? Thanks. Remember that you must restart the PC after you set everything up. If you let it crash before so, the settings will be lost and DV will not be active.

On the other hand, there may be some hardware failure involved here given what I'm looking at from these crashdumps. You may wanna run Memtest86+ overnight to see if you have bad RAM, and then follow up with CHKDSK then finally a few drive tests using Seatools. For Seatools, it's preferable you run the bootable DOS version and run all tests except Advanced ones. The Long Generic will take a good while so best to plan ahead and do that one overnight.
My System SpecsSystem Spec
31 Aug 2012   #8

Windows 8 Professional
 
 

Download bluescreenview. Use that to check bug codes.
My System SpecsSystem Spec
31 Aug 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Yes, the client can initially determine what crashes they're experiencing by running the crashdumps through Bluescreenview. Any 0xC4 crashes are especially noteworthy as they're crashes caused by Driver Verifier when it has detected a fault. Those are the ones that are worth looking at. Regardless though, any new crashdumps will be ok.
My System SpecsSystem Spec
01 Sep 2012   #10

Microsoft Windows 7 Professional 64 bit 7601 Multiprocessor Free Service Pack 1
 
 

I've run the Seagate DOS tools, long generic test, and passed it. The RAM has been checked, fine too.

I've turned on the Verifier with the settings you told me, but, when restarted, Windows would not finish loading: I would put in the password, and then it just froze. No blue screen, no minidump files. Just stuck.

I've had to disable the verifier in safety mode.

Evidently, there is something mighty wrong, but... where does that leave us?

p.s. just in case, I own a Shuttle Prima XPC SX38P2 Pro. I've installed the proper drivers from the Shuttle website.
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 random BSOD - W7 pro 64bit - no idea as to why




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